Technical Support Analyst in Toronto, Canada

Technical Help Analyst

Subsidiary: Colas Canada Inc.

JOB OVERVIEW

Are you in search of an IT profession that leaves an enduring influence? Come be a part of our group and do your half in constructing this continent’s infrastructure. As a Technical Help Analyst, you’ll be a part of a distributed group of diversely expert people who delight themselves of their breadth of information, troubleshooting abilities, and constructive attitudes. You’ll be the face of Colas IS Help in your territory, interacting straight with our inner clients every day and offering distinctive, on-site customer support for a wide range of technical points.

RESPONSIBILITIES

• Help our clients in maximizing their use of our data expertise

• Present technical assist and administration for our business-critical programs, together with:

  o Microsoft Home windows 10, 11, and Server with Energetic Listing

  o Workstations, servers, native and vast space networks, printers, and the related expertise at our manufacturing crops

  o Methods corresponding to Groups Telephony

  o Instruments corresponding to Adobe Acrobat, Edge Chromium, and Pulse Safe

  o Microsoft Workplace Suite and Microsoft Workplace 365

• Give precedence to incoming requests from varied areas within the area, whether or not communicated by means of cellphone, e mail, or in particular person.

• Journey to our areas inside your territory to resolve essential points on a second’s discover

• Be the on-site relay for all ISS companies (purposes, infrastructure, assist): analyze wants, establish issues, coordinate assets and share options

• Lead initiatives inside your territory and supply experience to the enterprise in no matter capability required, corresponding to a expertise refresh or information evaluation

• Help with assist of our enterprise purposes (JWS Apex, COMMANDseries, OnBase, HeavyBid, HeavyJob…)

• Empathize and talk with clients to make sure satisfaction

• Multitask successfully to make sure no buyer is forgotten and no mission undone

• Analyze developments to enhance each the assist course of and person coaching

• 50% journey inside your protection territory, rare journey elsewhere (between the US and Canada)

WHAT YOU BRING

• Diploma in Data Expertise subject or an equal mixture of training and/or expertise and/or related designation required

• 3 – 5 years of related technical assist expertise required

• Robust information of Microsoft Skilled Workplace Suite of merchandise

• Troubleshoot and resolve Degree 1/2 assist points from varied assist channels (cellphone calls, chats, self-service tickets); doc and escalate points additional as required.

• Document all incident tickets beneath the suitable severity into the ServiceNow name monitoring system.

• Present technical assist for varied apply particular software program purposes and agency proprietary software program. Set up and configure software program, updates and patches.

• Troubleshoot varied IT {hardware} points with PC’s, printers, peripherals, and so forth.

• Present gadget and app assist for varied sorts of cell gadgets – each iOS and Android.

OTHER REQUIREMENTS

• Buyer Service Expertise

• Robust written and verbal communication

• Means to work autonomously

• Acts responsibly and holds themselves accountable for his or her efficiency

• Proactively identifies and addresses any current wants

• Exhibit swift decision-making abilities.

• Treats everybody with respect and is a mannequin of integrity

• Is a fast learner and drawback solver

• Means to carry 50 kilos

WHAT WE OFFER

• Superb alternatives to be taught and develop:At Colas, we encourage everybody to succeed in for his or her targets by constructing their very own path: offering coaching instruments, new studying packages, and comfortable abilities improvement initiatives. Work with groups throughout Canada, develop your abilities in a wide range of initiatives nation-wide, and benefit from studying & improvement packages that can assist you additional your profession.

• Nice perks:Discounted health club membership? Test. Unique offers on eating places, merchandise, and journey? Test. Get rewarded in your arduous work with entry to a variety of worker reductions.

• Advantages and pension from day one:At Colas, we acknowledge the superb expertise every particular person brings. We consider such nice expertise deserves to be rewarded. We offer a complete advantages and pension package deal, so you possibly can give attention to persevering with to do your finest.

  ABOUT COLAS

  Colas is a Canadian chief in transportation infrastructure – supplies, building, and upkeep. From roads to rail, airports to ports, we construct a few of the most vital initiatives that join our communities.

  Backed by our community of Colas corporations throughout Canada and the Colas Group worldwide, Colas gives a variety of progressive and sustainable options for the development and upkeep of transportation infrastructure.

  Be a part of the most important transportation infrastructure group on the planet and assist join Canada.

  DIVERSITY IS IMPORTANT TO US

  At Colas, we consider our workforce ought to mirror the variety of the communities we join. By dwelling our core values of Caring, Sharing, and Daring, we welcome all those that assist create the hyperlinks that convey us collectively. We’re dedicated to equal employment alternative no matter age, ethnicity, nationwide origin, spiritual beliefs, incapacity, marital or household standing, gender, gender identification or expression.