Student Services Specialist

Northeastern University -

Full job description

In regards to the Alternative

The place requires intensive pupil contact, in-person, through telephone, and electronically. This place requires wonderful interpersonal expertise and a capability to work in a fast-paced atmosphere to create a constructive learner expertise.

The principle areas of accountability are: pupil companies, pupil programming and management, and pupil information administration.

Key obligations embody, however are usually not restricted to:

  • Assembly individually and in group settings with college students to supply steerage on matters associated to total pupil expertise.
  • Working with different Northeastern workplaces and employees members as vital, handle and assist decision of pupil considerations and emergencies.
  • Develop assets and trainings to make sure that the campus is ready to handle pupil points.
  • Develop and distribute pupil communications throughout a number of platforms, together with a daily pupil e-newsletter and Yammer posts.
  • Assist administration and supply of pupil Orientation occasions for college kids in all packages and faculties.
  • Develop and execute common extra-curricular occasions to boost total pupil expertise, together with occasions that deal with the wants of a giant worldwide pupil inhabitants.
  • Assist regulatory compliance capabilities, together with distribution and auditing of pupil enrollment agreements.
  • Assist the event and ongoing operations of campus pupil curiosity teams and organizations.

That is an in-person position. The profitable candidate might be anticipated to be on campus Mon-Fri.

Bachelor’s diploma required in Schooling or associated area. Grasp’s diploma most well-liked with minimal of 2-4 years of expertise in pupil affairs/life or educational fields within the greater training context. Demonstrated success within the improvement and implementation of managing multifaceted and dynamic initiatives. Should get pleasure from working with learners and serving to to information them by their program to commencement. Versatile, artistic thinker open to new concepts and altering priorities inside a fast-paced group. Sturdy writing, communications, venture administration expertise and talent to handle stakeholder expectations is important. The power to be a self-starter and convey groups of people collectively in a collegial and empathetic spirit, whereas capable of relate with people from numerous backgrounds. Skill to suppose and act each analytically and strategically. Expertise working with a pupil enrollment and registration databases is an asset. Lastly, the person should be capable to work independently and be an integral member of a workforce.

Job Description

50% Scholar Providers

  • Function the primary level of contact for all campus learners.
  • Function the purpose particular person for pupil considerations and crises; triage and determine the core points that the scholar is having to information the scholar by the varied campus models as a way to streamline problem decision.
  • Make sure that the total vary of college companies (together with WeCare, OSCCR, DRC, Library, Well being Providers, ITS, ODEI, Registrar) can be found and simply accessible for campus learners.
  • Preserve a deep understanding of college and pupil insurance policies, proposing and creating campus particular pupil insurance policies as wanted.
  • Develop and preserve intimate information of learner expertise, by actions equivalent to private interplay, direct remark, and solicited suggestions.
  • Help with the event of a communications technique and ship common communications to the campus learner inhabitants.

30% Scholar Programming and Management

  • Create and handle alternatives for pupil management and engagement
  • Oversee a various portfolio of pupil programming and co-curricular occasions that align with the scholar companies mission
  • Handle annual recruitment and coaching of pupil leaders/mentors
  • Assist main annual occasions, together with September & January Orientations, college Orientation, and campus commencement ceremonies

20% Scholar Knowledge Administration

  • Collaborate with the Registrar’s Workplace, enrollment administration information workforce, university-wide admissions groups, and campus operations to make sure correct and full information for native campus college students.
  • Facilitate surveys of campus college students and focus teams to take care of up-to-date data on campus pupil expertise; implement adjustments on the idea of knowledge.
  • Analyze survey outcomes to determine pupil tendencies and points and extrapolate strategic suggestions to handle.

Place Sort

Scholar Providers

Further Data

Northeastern College considers components equivalent to candidate work expertise, training and expertise when extending a suggestion.

Northeastern has a complete advantages package deal for profit eligible staff. This consists of medical, imaginative and prescient, dental, paid day without work, tuition help, wellness & life, retirement- in addition to commuting & transportation. Go to for extra data.

Northeastern College is an equal alternative employer, looking for to recruit and assist a broadly numerous group of school and employees. Northeastern values and celebrates variety in all its kinds and strives to foster an inclusive tradition constructed on respect that affirms inter-group relations and builds cohesion.

All certified candidates are inspired to use and can obtain consideration for employment with out regard to race, faith, shade, nationwide origin, age, intercourse, sexual orientation, incapacity standing, or every other attribute protected by relevant legislation.

To be taught extra about Northeastern College’s dedication and assist of variety and inclusion, please see

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