Service Desk Analyst

Service Desk Analyst – ( 2400015Y )

Description

Develop with the very best. Be a part of a wise, artistic, and impressed group that works behind the scenes to help operational excellence. Our purposeful providers groups (FSTs) present providers to twenty-eight,000 workers in over 400 places of work worldwide. Bringing collectively people with various backgrounds, abilities, and experience, our FSTs are very important to creating our Firm stronger.

Your Alternative

Our Data Expertise group is at the moment looking for to fill one full-time Tier 1 Service Desk Analyst place whose major function might be to supply immediate and courteous buyer help by responding professionally to requests for IT technical help through telephone, chat, self-service ticketing instrument or in particular person (the place relevant).

Your Key Obligations

• Working in a group surroundings, you’ll analyze, resolve and doc issues associated to Stantec’s IT infrastructure and core functions.

• Primarily liable for logging, triaging and resolving incidents and repair requests through telephone, chat and self-service portal.

• Present sturdy customer support when responding to requests.

• Work in a dynamic and difficult service desk surroundings to supply high quality help to our inside shoppers.

{Qualifications}

Your Capabilities and Credentials

• Distinctive written and verbal communication abilities might be required along with well-developed drawback fixing and troubleshooting abilities.

• The profitable candidate ought to possess the flexibility to work in a quick paced, multitasking surroundings.

• A powerful information of various {hardware}, software program and working programs with an curiosity in and taking the initiative to maintain present with identical.

• Working information of lively listing and ITIL processes can even be key to your success.

• Choice might be given to candidates which have associated expertise with Oracle EBS.

• Sturdy customer support focus.

Schooling and Expertise

• Publish-secondary schooling in Data Expertise

• Minimal of 1 to 2 years of IT expertise or equal together with a robust customer support focus.

This description will not be a complete itemizing of actions, duties or obligations which may be required of the worker and different duties, obligations and actions could also be assigned or could also be modified at any time with or with out discover.

Stantec is a spot the place the very best and brightest come to construct on one another’s abilities, do thrilling work, and make an influence on the world round us. Be a part of us and redefine your private finest.

Pay transparency legal guidelines require employers to supply the next info for positions which may be within the following jurisdiction(s):

Wage Vary(s):

• $45,700 – $64,000 Min/Max Pay Vary for postings situated in PEI

• Decrease Mainland $53,800 / BC Different Areas $50,800 – Decrease Mainland $75,400 / BC Different Areas $71,100 Min/Max Pay Vary for postings situated in BC (Decrease Mainland consists of Vancouver & Burnaby)

The ultimate agreed upon compensation is predicated on particular person schooling, {qualifications}, expertise, and work location. At Stantec sure roles are bonus eligible.

Advantages Abstract: Common full-time and part-time workers can have entry to well being, dental, and imaginative and prescient plans, a well-being program, well being care spending account, wellness spending accounts, group registered retirement financial savings plan, worker inventory buy program, group tax-free financial savings account, life and unintended loss of life & dismemberment (AD&D) insurance coverage, short-term/long-term incapacity plans, emergency journey advantages, tuition reimbursement, skilled membership charge protection, and paid day off.

Non permanent/informal workers can have entry to group registered retirement financial savings plan, worker inventory buy program, and group tax-free financial savings account.

The advantages info listed above could not apply to union positions as a result of advantages for such positions are ruled by relevant collective bargaining agreements.

Major Location : Canada-Alberta-Edmonton

Different Places : Canada, Canada-British Columbia, Canada-Prince Edward Island

Work Places :

Edmonton AB

Group : BC-1374 IT Companies-CA Company

Worker Standing : Common

Job Stage : Entry Stage

Journey : No

Schedule : Full-time

Job Posting : Mar 11, 2024, 2:15:20 PM

Req ID: 2400015Y

#further

Stantec offers equal employment alternatives to all certified workers and candidates for future and present employment and prohibit discrimination on the grounds of race, coloration, faith, intercourse, nationwide origin, age, marital standing, genetic info, incapacity, protected veteran standing, sexual orientation, gender id or gender expression. We prohibit discrimination in choices regarding recruitment, hiring, referral, promotion, compensation, fringe advantages, job coaching, terminations or some other situation of employment. Stantec is in compliance with native, state and federal legal guidelines and rules and ensures equitable alternatives in all elements of employment. EEO together with Incapacity/Protected Veterans