Night Auditor

Job title:

Evening Auditor

Firm

The Drake

Job description

Celebrating its twentieth anniversary this yr, The Drake is a rising Canadian hospitality model centered on life-style accommodations, meals + drink and particular occasions. We’re greater than a spot to sleep, eat + drink; we imagine tradition and neighborhood matter and are dedicated to an distinctive hospitality expertise delivered in our signature type; one that’s real, private, memorable and embraces the vitality of discovery. We worth honesty and spontaneity as a result of that is the stuff of actual connection and imagine that hospitality is an act of care. The Drake Lodge (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are every reflective of their respective neighbourhoods as inclusive hubs for distinctive and numerous experiences by means of artwork, tradition and hospitality with nice seasonal menus, a strong cocktail checklist, rigorously curated curiosities, and real hospitality excellence for all.

The Drake Lodge is searching for a excessive vitality, enthusiastic hospitality skilled to hitch our Entrance Desk group as a NIGHT AUDITOR. This can be a improbable alternative for a person in search of to construct their lodge and hospitality expertise as a part of a small group with a deal with offering world-class service to our company.

The profitable candidate will carry out nightly Evening Audit + Visitor Service capabilities with the very best diploma of professionalism, effectivity and hospitality to make sure 100% visitor satisfaction.

Obligations

• Greets all company with enthusiasm, ready to supply data relating to all facets of what The Drake has to supply
• Workouts excellent phone etiquette, guaranteeing telephones are answered promptly
• Ensures all facets of room reservation protocol are adopted, together with bookings, confirmations + cancellation insurance policies,
• Follows Drake verify out and in procedures, guaranteeing obligatory particulars are coated whereas constructing real rapport + relationships with company
• Responds to all visitor requests in a well timed method with follow-up communication 10 minutes after to make sure 100% visitor satisfaction
• Communicates successfully with Housekeeping workers to facilitate room turnover, when mandatory
• Accountable for monitoring lodge foyer cleanliness and to take part in sustaining excessive requirements of cleanliness always
• Has a full understanding of all DJ, Artwork & stay music programming; and communicates it in a fashion that can encourage all purchasers to get pleasure from all that Drake has to supply
• Communicates + collaborates with Safety and F+B groups to supply real, skilled, fine quality service to all Drake company always
• Ensures that every one correspondence, as a Drake consultant, is reflective of all that we, as a world class lodge, stand for
• Has the very best degree comprehension of all Drake merchandise
• Maintains highest diploma of confidentiality on audit procedures, visitor data and financial techniques
• Performs all Audit duties associated to InnQuest/RoomMaster techniques with 100% effectivity and accuracy
• Manages web stock and works intently with Lodge Supervisor to make sure yield administration objectives are achieved
• Troubleshoots any points or inaccuracies with balancing the audit and seeks to solves issues to carry out 100% correct audit
• Maintains consciousness of fireside and security laws

Necessities

• A real love of hospitality + a heat partaking spirit
• A mix of formal schooling + some real-world expertise
• Distinctive written + verbal communication abilities
• Opera Cloud expertise most well-liked
• Evening Audit expertise is an asset

Advantages

We delight ourselves in offering robust management and improvement alternatives for passionate hospitality professionals who want to construct rewarding, long-term careers. Drake affords a aggressive compensation, bonus, and advantages bundle, coaching packages and different distinctive perks, as a part of becoming a member of our group.

The Drake Lodge is an equal alternative employer. We’re dedicated to fostering a optimistic, supportive, and inventive surroundings at Drake Lodge Properties that promotes fairness, inclusiveness and variety. We welcome job functions from candidates of all backgrounds together with, however not restricted to, BIPOC (Black, Indigenous, Folks of Color); refugees, newcomers, and immigrant individuals; two-spirit, LGBTQ+ and gender non-binary individuals, and individuals with disabilities. Please advise us of any lodging wanted to make sure you can entry and full the submissions course of.

Anticipated wage

Location

Toronto, ON

Job date

Tue, 05 Mar 2024 23:37:09 GMT

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