Manager, Business Intelligence


At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.


Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.


What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. Business Intelligence at Jamf manages and delivers insights about company data so businesses can make informed decisions. Through the core disciplines of data management and data analytics the team delivers data visualizations and analytics while managing the data infrastructure to support our growing systems at Jamf.

The Manager of Business Intelligence is an integral member of an Agile team, working closely with the business, leadership team and the BIA team. You will represent the “voice of the customer” by defining, maintaining, and prioritizing the “product backlog” to ensure that the agile team is working on stories that maximize business value and delivery required functionality to users. You will lead a squad and work directly with its members to prioritize and manage what needs to be done and by when. We are looking for individual with analytics experience so you capable of line managing your squad and be responsible for supporting and motivating your squad members. You will be working closely with the Director of Business Intelligence to stay aligned on business goals and make sure your squad is progressing and delivering against them.

What you can expect to do in this role:

  • Responsible for generating stories and acceptance criteria that make up the feature/project backlog.
  • Conducts story refinement/grooming sessions with BI squad to ensure consistent understanding of the requirements and gather estimates.
  • Manage the entire product development cycle from strategic planning to launch and post-launch optimization.
  • Responsible for defining value for product deliverables and communicating to the team in a manner that sparks innovative thinking.
  • Work with BI leadership to define product strategy and product scope (roadmap).
  • Lead multi-day design workshops to create to identify potential challenges and opportunities for market and customer challenges.
  • Participate in sprint planning, backlog review and prioritization, and retrospective activities all while representing the “voice of the customer”.
  • Work with peer Product Owners and leaders regarding cross-team dependencies and appropriate scheduling and prioritization of dependent work.
  • Actively participate in daily scrum meetings, project status meetings, sprint planning, etc.
  • Continuously prioritize incoming business and customer requests for sprint planning.
  • Communicate initiative and project updates to managers & stakeholders.
  • Developing domain expertise for stakeholders.
  • Recommends additional products and capabilities to enhance and expand a capabilities line to meet strategic business objectives.
  • Triage and work with development teams to resolve issues.
  • Ensure documentation is updated and maintained.
  • Carry out supervisory responsibilities in accordance with policies and procedures; responsibilities include:
    • Interviewing, training, and motivating employees; planning and assigning work; rewarding and reviewing employees; and effective conflict resolution.
    • Set vision and culture through individual and team performance expectations and goals, monitoring real-time service levels, and holding the team accountable for meeting and exceeding performance targets
    • Handle the career growth and development of the team by driving focus on leadership principles.
    • Facilitate/Conduct necessary capability/process training for employees.
  • Manage the operations and present quarterly business reviews and governance meetings with senior leadership.
  • In conjunction with the stakeholders, agrees and implements strategic changes to the business and operating model (drive continuous improvement).
  • Assists in planning and the development of short-term goals. Coordinates operational and program efforts in alignment with goals and objectives related to assigned area of responsibility.

What we are looking for:

  • 2-3 years’ experience as a Product owner. Preferably in a BI or Analytics team (Required)
  • 2+ years’ experience as a positional or influential leader (Required)
  • Strong knowledge of Agile development practices (Required)
  • Working knowledge of DataOps framework. (Preferred)
  • Experiencing in using tooling such as Jira to facilitate agile workflow.
  • Experience using BI tools such as DOMO and Tableau.
  • Analytical and problem-solving skills.
  • Proficient in SQL
  • Should have a clear knowledge of identifying efficiency opportunities

Education & Certifications:

  • Bachelor’s degree in Science, Technology, Engineering or Mathematics (Preferred)
  • A combination of relevant experience and education may be considered.

Why Jamf?

  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
  • You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
  • We put people over profits – which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who cares about doing the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.


We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.


Get social with us and follow the conversation at #OneJamf



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