Field Service Supervisor – 7×7 in Hinton, Alberta

Area Service Supervisor – 7×7

Description

Filed service supervisor

Our tradition believes in POWERING YOUR POTENTIAL . We offer international alternatives to develop your profession, make your neighborhood a greater place and work with immediately’s most progressive thinkers to unravel the world’s hardest issues.

We consider in flexibility so that you can discover your passions whereas making an influence by significant work inside our inclusive workforce. That’s what #LifeAtCummins is all about.

We’re in search of a gifted Area service supervisor to affix our crew

• Supervises workers who set up, service, and restore gear and equipment.

• Supervises Service Technicians and/or Service Group Leaders; coordinates and schedules Technician work schedules; communicates restore plans to Technicians aligned with buyer quotes; displays Technician productiveness and restore high quality.

• Supplies teaching and suggestions to particular person Service Technicians and/or Service Group Leaders; supplies efficiency opinions and alternatives for skilled progress.

• Supplies first degree of assist to Service Technicians requiring help; escalates technical assist wants for decision when wanted.

• Manages service logistics together with use of supplies, gear, and workers guaranteeing security, high quality, and environment friendly operations

• Develop and/or opinions quotes for accuracy previous to communication to prospects; supplies updates on restore standing and any plan or schedule adjustments.

• Participates in steady enchancment actions by reviewing, altering, and enhancing processes in keeping with altering buyer expectations/organizational targets.

• Screens the standing of open repairs with technicians; addresses points that influence completion of the restore plan within the time quoted to prospects.

• Screens targets and targets for the department; measures, opinions, and maintains superior buyer satisfaction ranges.

• Resolves buyer considerations associated to Cummins or distributor warranties; develops robust relationships with key prospects by frequent {and professional} communication.

{Qualifications}

Expertise

• Diagnostics Utility – Interprets buyer complaints to develop troubleshooting plan; troubleshoots difficulty following guided work flows, procedures, specialised gear similar to mechanical and digital service instruments, and diagnoses pc software program to isolate failed parts to allow a profitable restore; validates restore by duplicating grievance to make sure it has been resolved; paperwork outcomes of troubleshooting in enterprise techniques to speak what has been performed for cost and historic monitoring.

• Guarantee Course of – Analyzes buyer points to confirm root reason behind failure and related progressive injury utilizing Cummins revealed service info; interprets the guarantee administration guide to find out eligibility for protection and declare necessities; identifies objects related to restore that may be lined and communicates to stakeholders; recordsdata a declare within the applicable system utilizing correct documentation and necessities to obtain correct settlement.

• Technical Escalation – Obtains product technical difficulty info and makes use of accessible assets together with information administration instruments; elevates points to the next degree of experience, balancing timeliness of buyer response with investigation efforts; captures all troubleshooting steps within the applicable database in an effort to guarantee seamless transitions and correct response to ticket decision in a well timed method.

• Service Documentation – Creates and verifies buyer, gear and technical info; captures particular information utilizing required service instruments; follows procedures and paperwork required info within the service administration system in an effort to have an correct report of the work performed.

• Digital Service Software Utility – Identifies the suite of accessible {hardware} and software program instruments required for a service occasion; makes use of the suitable digital device set to keep up the product or diagnose and troubleshoot a problem; interprets digital device outcomes or suggestions to find out subsequent steps for service decision.

• Ensures accountability – Holding self and others accountable to satisfy commitments.

• Communicates successfully – Creating and delivering multi-mode communications that convey a transparent understanding of the distinctive wants of various audiences.

• Manages battle – Dealing with battle conditions successfully, with a minimal of noise.

• Buyer focus – Constructing robust buyer relationships and delivering customer-centric options.

• Directs work – Offering course, delegating, and eradicating obstacles to get work performed.

• Monetary acumen – Deciphering and making use of understanding of key monetary indicators to make higher enterprise selections.

Schooling, Licenses, Certifications

• Demonstrated function competence is required. Faculty, college, or equal Bachelor’s diploma in related self-discipline is preferredThis place could require licensing for compliance with export controls or sanctions laws.

Expertise

• Intermediate degree of related work expertise in a technical discipline, together with crew management expertise, required.

• Drives a security tradition based mostly on interdependence by teaching, the Discover It Repair It program, and collaboration with Security management.

• Creates a constructive tradition throughout the crew; collaborates with all members of the crew productively.

• Completes every day passover and administrative necessities of this place together with Job Security Observations, car inspections, TSR/PIR submissions.

• Ensures technician coaching is accomplished proactively.

• Leads conferences with technicians to supply updates in technical areas, security, and department dashboards.

• Works with cross shift on steady enchancment initiatives and alignment in supervision protocol between shifts

Compensation and Advantages

Base wage charge commensurate with expertise. Further advantages fluctuate between areas and embody choices similar to our Retirement Financial savings Plan, Medical/Dental/Life Insurance coverage, Well being Financial savings Account, Home Companions Protection, and a full complement of non-public {and professional} advantages.

Cummins and E-verify

At Cummins, we’re an equal alternative and affirmative motion employer devoted to range within the office. Our coverage is to supply equal employment alternatives to all certified individuals with out regard to race, gender, coloration, incapacity, nationwide origin, age, faith, union affiliation, sexual orientation, veteran standing, citizenship, gender id and/or expression, or different standing protected by regulation. Cummins validates proper to work utilizing E-Confirm.

Job SERVICE

Major Location Canada-Alberta-Hinton-Canada, AB, Hinton, Cummins Western Canada

Job Sort Skilled – Exempt / Workplace

Recruitment Job Sort Exempt – Skilled

Job Posting Apr 16, 2024, 5:00:00 AM

Unposting Date Ongoing

Group Distribution Enterprise

Position Class Onsite

Relocation Package deal Eligible

Req ID: 240002KV