Field Case Manager


Our staff members are on the coronary heart of every little thing we do. At Cencora, we’re united in our duty to create more healthy futures, and each particular person right here is important to us having the ability to ship on that function. If you wish to make a distinction on the heart of well being, come be a part of our modern firm and assist us enhance the lives of individuals and animals in every single place. Apply right this moment!

What you may be doing

  • It is a hybrid place within the GTA of Ontario. Partially distant, partially in-field. Candidates native to the GTA, Peel area, Hamilton, and London, ON most well-liked.**


Follow Administration 

  • Customizes program components to satisfy the wants of assigned prescribing physicians; 
  • Adherence to Faculty of Nurses requirements of nursing practices; 
  • Critiques affected person standing and assists the prescribing doctor to finish affected person enrolment, put together Particular Authorization (SA) petitions for public or non-public protection by auditing affected person charts, assessing earlier therapies and assessments so as to full the SA; 
  • Proactively assesses packages and makes strategies to boost outcomes and high quality of service; 
  • Completes all related experiences (program particular experiences, bills, and so forth.) as per specified timelines and as per required requirements. 

Affected person Assist 

  • Welcomes every affected person to this system and captures required affected person data; 
  • Supplies remedy pointers to sufferers and physicians; 
  • Ensures affected person companies are coordinated and tracked, in line with KPI’s, leading to expedited entry to remedy; 
  • Coordinates non-public and public protection exercise immediately with insurers following program Commonplace Working Procedures; 
  • Comply with up with affected person the result of reimbursement navigation; 
  • Present data and navigate affected person by way of monetary help; 
  • Help affected person with pharmacy choice and coordinate drug supply; 
  • Help affected person with coordination of remedy and ongoing affected person monitoring; 
  • Reviews Hostile Occasions / Extreme Hostile Occasions following program Commonplace Working Procedures. 
  • Identifies obstacles to acquiring protection and channels this data to the Program Supervisor and/or Affiliate Program Supervisor. 

Mentorship/Peer Assist 

  • Assists in coaching and growth of latest FCM as wanted 
  • Helps and assists friends by way of common and ongoing communication. 
  • Develops and maintains a optimistic relationship with the Program Affected person Assist staff. 
  • Supplies well timed affected person and clinic data as wanted, by way of particular means utilized by this system. 
  • Shopper Interface 
  • Participates in scheduled KOL doctor conferences with Gross sales Representatives; 
  • Develops robust working relationships with physicians and doctor workplace employees, offering extra workplace assist to make sure easy upkeep of sufferers enrolled in this system as wanted; 
  • Proactively supplies help to resolve consumer points almost about assigned physicians; 
  • Attends scheduled Steady Medical Training occasions and experiences new actions; 
  • Supplies in service presentation to KOL physicians in collaboration with the Gross sales Representatives on new program initiatives. 
  • Present coaching to physicians and clinics on program and new initiatives permitted by the consumer. 
  • Acts a liaison and supplies ongoing suggestions to the Affected person Help Program based mostly on observations within the subject and suggestions from clients because it pertains to high quality of companies, coaching, and different areas of significance. 
  • Ongoing upkeep of communication with Program Supervisor, physicians, doctor workplace employees, consumer representatives, sufferers and nursing staff as required; 
  • Different 
  • Completes all related experiences (time sheets, bills, mileage, experiences and so forth.) as per specified timelines and as per required requirements. 
  • The Subject Case Supervisor will even be assigned different duties and duties as required every now and then. 
  • Could also be required to be on standby/ on name as a part of this position. 

What your background ought to appear to be 


  • RN or RPN;; Registration with the Faculty of Nurses within the province of employment is required; case administration expertise most well-liked; 
  • Minimal three (3) years nursing expertise in a medical setting an asset; 
  • Out there to journey inside an assigned territory, some in a single day journey could also be required; 
  • BCLS could also be required relying on therapeutic space of program; 
  • Legitimate Driver’s License, present auto insurance coverage coverage and entry to dependable transportation, for regional journey; 
  • Expertise and background in varied therapeutic areas is an asset; 
  • Usually requires a minimal of 5 (5) years in public or non-public third celebration reimbursement area or pharmaceutical trade in gross sales, managed care, or medical assist, 
  • Background in enterprise administration (pharmaceutical) gross sales and advertising and marketing an asset; 
  • Information of personal and public reimbursement construction, methods, and course of an asset 
  • Expertise with reimbursement navigation, particular authorization, appeals course of and conducting field-based reimbursement assist and session an asset; 
  • Sturdy analytical abilities together with interpretation of regulation and laws an asset; 
  • Fluency in French and/or English could also be required relying on program and geographic location. 


  • Information of pharmaceutical distribution trade 
  • Sturdy customer support abilities 
  • Sturdy enterprise acumen 
  • Sturdy analytical and mathematical abilities 
  • Sturdy crucial pondering abilities 
  • Potential to speak successfully each orally and in writing 
  • Efficient interpersonal and management abilities 
  • Efficient organizational abilities; consideration to element 
  • Potential to constantly meet deadlines 
  • Glorious problem-solving abilities; means to resolve points successfully and effectively 
  • Glorious presentation abilities 
  • Intermediate information of Microsoft Phrase, Excel, PowerPoint and different Workplace Applications 
  • Maintain and preserve a sound, non-expired, unrestricted driver’s license 

What Cencora presents

We offer compensation, advantages, and assets that allow a extremely inclusive tradition and assist our staff members’ means to dwell with function every single day. Along with conventional choices like medical, dental, and imaginative and prescient care, we additionally present a complete suite of advantages that concentrate on the bodily, emotional, monetary, and social facets of wellness. This encompasses assist for working households, which can embrace backup dependent care, adoption help, infertility protection, household constructing assist, behavioral well being options, paid parental depart, and paid caregiver depart. 

To encourage your private progress, we additionally provide a wide range of coaching packages, skilled growth assets, and alternatives to take part in mentorship packages, worker useful resource teams, volunteer actions, and far more.

For particulars, go to



Full time

Affiliated Firms:

Affiliated Firms: Innomar Methods

Equal Employment Alternative

Cencora is dedicated to offering equal employment alternative with out regard to race, shade, faith, intercourse, sexual orientation, gender identification, genetic data, nationwide origin, age, incapacity, veteran standing or membership in another class protected by federal, state or native legislation.

The corporate’s continued success is determined by the total and efficient utilization of certified people. Due to this fact, harassment is prohibited and all issues associated to recruiting, coaching, compensation, advantages, promotions and transfers adjust to equal alternative rules and are non-discriminatory.

AmerisourceBergen is dedicated to offering affordable lodging to people with disabilities through the employment course of that are in keeping with authorized necessities. When you want to request an lodging whereas in search of employment, please name 888.692.2272 or e-mail [email protected]. We are going to make lodging determinations on a request-by-request foundation. Messages and emails concerning something apart from lodging requests is not going to be returned

COVID-19 Vaccine Coverage

As of October 18, 2021, Cencora requires all Canadian staff members to be totally vaccinated and present proof of accomplished vaccine standing at time of rent. When you can not obtain the COVID-19 vaccine because of a qualifying medical situation or sincerely held non secular perception you may be required to comply with AmerisourceBergen’s coverage and course of to use for an exemption/lodging. 

Accessibility Coverage

AmerisourceBergen is dedicated to truthful and accessible employment practices. When requested, AmerisourceBergen will accommodate individuals with disabilities through the recruitment, evaluation and hiring processes and through employment.

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