Director of Operations


McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we’re so much more than a distribution company. We’ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

As the Director of Operations, you will be on the forefront of change and accountable for a new McKesson facility opening. You will use your leadership skills to drive a culture of excellence, navigate a complex business environment and operate with a continuous improvement mindset to deliver on strategic operational plans. You will empower the leadership team and drive employee engagement while achieving safety, quality, financial targets and delivering on McKesson’s Customer First commitment.

Plan, direct and coordinate distribution center operations in order to support sales and profitability objectives. Ensures that goods are efficiently received, verified, stored, processed and delivered to customers and ensures that distribution centre operations meet all relevant local, provincial and federal requirements. Manage distribution centre workforce and coordinate customer-related activities with alternate business units within the British Columbia (BC) marketplace.

Section A – Specific Responsibilities

  • Analyzes operating and delivery procedures, systems and schedules and all other distribution centre activities to identify potential efficiency improvements and cost-savings
  • Responsible for preparing and submitting the expense and capital expenditure budgets for the distribution centre; operating within outlined parameters
  • Actively analyze on-going expenses within the DC to ensure that budgets are met and take corrective action where variances occur
  • Ensures that responsibilities are defined and assigned to managers, supervisors and employees to maximize efficiency and productivity
  • Supports and executes performance reviews for DC Leadership team, initiating development plans and actively coaching areas of opportunity
  • Ensures policies and practices are respected related to employee/labour relations and promotes efforts to build strong employee engagement
  • Monitors, maintains and identifies opportunities to improve customer service levels for all customers
  • Maintains appropriate communications with all levels of the organization and ensures that distribution centre employees are aware of company’s progress and direction
  • Administers policies and practices related to employee /labour relations (Bargaining, Union-Management Committees and Grievances hearing) in conjunction with Human Resources. If applicable, participates in the negotiation of the collective agreement(s).
  • Actively encourage the Six Sigma program of continuous improvement by identifying cost reduction or quality improvement initiatives and sponsoring those initiatives as a process owner
  • Ensures that all vehicles, equipment, buildings and property are maintained in accordance with Company standards
  • Responsible for the enforcement of Security, Regulatory and Good Manufacturing Practices (GMP) regulations, policies and programs. The application of these policies and programs is to take a leadership position in safeguarding the health of the patients as well as ensuring the proper storage and distribution of medicine, medical devices and active pharmaceutical products in a safe and secure environment for our employees
  • Is accountable for ensuring proper review, update and audit of Security, Regulatory and GMP policies and programs to ensure compliance Ensure that health and safety practices are followed within the workplace through on-going monitoring of health and safety programs and audits; provision of all equipment, material and protective devices; appointing / ensuring managers are competent in Health and Safety

Section B – Position Qualifications

  • Post-Secondary degree or equivalent experience
  • Minimum 10 years of experience in distribution, warehousing or manufacturing environment
  • Experience in the pharmaceutical industry an asset
  • Experience with automation an asset
  • Minimum 5 years of experience in a complex leadership capacity
  • Labour Relations/ Employee Relations experience
  • Demonstrated experience with Six Sigma, Lean Principles and process improvement
  • Ability to establish and analyze business metrics to effectively set targets and standards of performance
  • Strong organization and tactical planning skills
  • Ability to take initiative, strong work ethic, behave with a sense of urgency
  • Demonstrated change management, problem solving & decision-making capabilities
  • Flexible schedule requirements
  • Ability to travel (minimal)
  • Strong communication and analytical skills (Proficient working knowledge of Microsoft Office Suite)
  • #LI-JT2

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 

Our Base Pay Range for this position

$117,700 – $196,100

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants’ needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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