Workstation Support Technician

Canadian Bank Note Company, Limited -

Full job description

Job Title: Workstation Help Technician

Job Sort: Everlasting, Full-time

Location: Ottawa, ON

Work Mannequin: On-site

Place Abstract

As a Workstation Help Technician in our Company Info Providers division, you’ll present end-user technical assist providers for company workstations, cell telephones, printers, purposes, audio/visible methods, software program, and different associated applied sciences throughout all CBN websites. You’ll contribute to the sleek operation of all CBN enterprise items, enhance endpoint administration processes and repair supply capabilities, and be certain that staff have the mandatory technical assist to carry out their roles successfully.

What We Can Supply You

Compensation: We search long run relationships with our staff and acknowledge and reward them with a aggressive whole compensation package deal that features:

An business main outlined contribution pension plan with firm matching contributions (as much as 5%) and cost of service charges,

Finest-in-class well being, medical and life insurance coverage advantages;

Entry to digital and telehealth providers and apps; and

Very progressive fertility, adoption, and surrogacy advantages to assist all definitions of household.

Profession: As a knowledge-based group we’ll give you a wealth of studying alternatives and difficult work that can develop your information, abilities and skills. At CBN, we encourage and empower our staff to chart their very own profession path, placing you in command of your future.

Tradition: Private character is the inspiration of our tradition. CBN’s 7 Core Ideas form and information our behaviours and underpin the sense of group you’ll expertise at CBN. Equality, variety, and inclusivity are essential to us as a corporation, and we’re dedicated to fostering and creating a piece surroundings the place each worker is handled with dignity and respect.

What You Will Do

Coordinate IT endpoint tools provisioning/deprovisioning utilizing automated processes and third get together suppliers;

Help, troubleshoot, and restore end-user {hardware} and peripherals for varied gadgets together with desk stations, laptops, tablets, good telephones, desk telephones, AV methods and others;

Handle and evolve workstation OS configurations to satisfy safety and end-user necessities;

Deploy, patch, improve, and assist company commonplace software program purposes utilizing Microsoft Endpoint Administration instruments comparable to InTune, AutoPilot, and so forth.;

Present technical assist providers remotely, or at deskside, together with end-user coaching;

Collaborate with different IT groups for drawback decision and routine duties;

Promote proactive assist actions, conduct root trigger evaluation, and preserve correct ticket particulars for efficient drawback prevention and determination; and

Varied different duties and duties.


Information and Expertise

Faculty diploma/college diploma in Info Expertise/Laptop Science (or comparable)

Information of community fundamentals – ideas, instruments, and troubleshooting

Familiarity with ITIL framework

2+ years of expertise offering workstation {hardware}/software program technical assist providers together with expertise with workstation {hardware} troubleshooting and restore

Expertise supporting Home windows and Azure Lively Listing (administering consumer/workstation/group objects)

Expertise creating scripts to automate guide steps and processes

Arduous Expertise

O/S: Home windows

Peripherals: Printers, scanners, cameras, and so forth.

Networking: DNS, DCHP, ipconfig, wi-fi, and so forth.

Scripting Language: Any (e.g. JavaScript, Python, PHP, Ruby, and so forth.)

Automation: Intune (Autopilot)

Tender Expertise and Talents

Wonderful group/time administration/prioritization abilities

Wonderful communication abilities (verbal and written)

Wonderful analytical abilities

Effectively-developed interpersonal abilities.

Buyer centric.

Development mindset.

Necessary Necessities

Means to acquire and preserve Authorities of Canada Secret (Degree II) clearance.

Means to take part in on-call rotation program (approx. 1 week on, 2/or 3 weeks off).

Means to journey between all native (Nationwide Capital Area) CBN websites recurrently and on brief discover.

About Us

CBN designs and develops business main options for the next domains: Border Safety, Civil Identification, Driver Identification and Car Info, Forex and Excise Management, and Lottery and Charitable Gaming. To be taught extra, go to

As an Equal Alternative Employer, Canadian Financial institution Observe Firm, Restricted is dedicated to attaining a talented workforce that displays the variety of the Canadian inhabitants. We encourage purposes from ladies, seen minorities, folks with disabilities and Aboriginal folks. Canadian Financial institution Observe Firm Restricted is dedicated to creating inclusive, barrier-free choice processes and work environments. If contacted relating to this competitors, please advise the interview coordinator of any lodging measures you could require.

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