Vice President, Quality and Risk

Home and Community Care Support Services

Job Description:

OSITION: Vice President, Quality and Risk

Regular Full-time

Quality, Safety and Risk

Chief Quality, Safety Risk Officer

Flexible [can be located at any of the 14 HCCSS offices]


In collaboration with the Chief Quality, Safety and Risk Officer (Chief), the Vice President, Quality and Risk is responsible to lead a quality and patient safety strategy to support a superior patient experience by establishing performance imperatives, key processes, policies and initiatives that modernize and transform home and community care delivery across the province. This role will provide leadership and oversight for quality improvement, risk management, patient safety, infection, prevention, and control, patient relations, ethics, and professional practice.

This position is responsible for working in collaboration with colleagues across Home and Community Care Support Services to assess home and community care needs, develop and execute improvement plans. This mandate will be achieved by identifying compliance and improvement opportunities, promoting partnerships and implementing evidenced-based strategies to improved patient access, efficiencies and high quality patient outcomes.

The role acts as a key member on the senior leadership team, providing input on the delivery of the organization’s vision, mission, values and culture. The Vice President, Quality and Risk will demonstrate systems thinking, strong partnership, quality and risk management competence, accountability for results and continuous innovation.


  • Leadership
  • Provides direct leadership to advance a strong internal culture of quality, risk management, patient safety, ethics, professional practice, and infection prevention and control across the HCCSS.
  • Directs the portfolio and its staff within HCCSS’ talent-focused organization, designed to attract, engage and retain employees
  • Accountable for building a strong team which respects diversity and inclusivity including hiring, orienting, training and coaching of staff, determination and upholding of performance standards, conducting performance reviews, and managing performance and employee relations matters
  • Works collaboratively to ensure the execution of Ministry programs and plans necessary to achieve the modernization and transformational goals with specific accountability on providing leadership to the province and local geographies directors.
  • Builds and maintains effective and collaborative working relationships with key stakeholders and proactively works with them to mitigate potential issues and challenges;
  • Ensures that the portfolio operates within budget
  • Delivers on the plans and organizational goals in accordance with Board-approved Delegation of Authority, Executive Limitations policies and parameters while reviewing and course correcting as required.
  • Drive leadership accountability and the establishment of standards across clinical areas to ensure conformity with regulatory requirements and standards.

  • Patient Safety, Risk Management, and Complaints Management
  • Oversees a provincial and local committee structure to ensure appropriate levels of standardization and evidence informed practices are implemented
  • Ensures the patient safety and complaints reporting frameworks are integrated into the management reporting system and regular trend reporting and analysis is maintained across the province
  • Provincial oversight and working with Patient Services and Agencies Legal to support/resolve Patient Ombudsman, HSARB, and Human Rights complaints as well as legal claims
  • Develops provincial policies and practices to manage patient safety incidents and patient complaints in compliance with legislation and ensures local policies are up to date.
  • Identifies, manages, and mitigates risks related to patient safety incidents and complaints. Ensures that quality of care reviews are conducted and recommendations are implemented for critical patient care events in collaboration with patient services and contracts
  • Identifies and manage risks relating to clinical care across the enterprise while supporting the modernization and transformation of HCCSS
  • Works with the Chief to support integrated risk management and emergency preparedness and planning across the province

  • Quality and Improvement
  • Oversees provincial and local quality framework/programs including the annual Quality Improvement Plan (QIP) with appropriate engagement of stakeholders
  • Implements a system of quality and performance measures and undertakes in-year monitoring of performance and achievements against defined outcomes expected, providing progress reports on a monthly, quarterly and annual basis.
  • Ensures routine patient experience surveying, analysis of results, and communication to stakeholders
  • Develops and oversees innovative quality and patient safety initiatives that meet and exceed national best practices, drives down variation, decreases costs and creates efficiencies, and resource management programs. Supports the spread of these initiatives/models to drive change that will have positive impact patient care.
  • Actively participates and supports others in Ontario Health Team (OHT) design and development in including working in close collaboration with colleagues in the patient care services portfolio across the province. Supports the piloting and evaluation of proposed changes from a quality improvement and spread lens.
  • Promotes integration, coordination and service innovation to improve patient and caregiver experience, provider experience, value and efficiency, and patient and population health outcomes.
  • Supports a balanced scorecard framework to track and monitor key organizational performance initiatives, including those articulated in the HCCSS Annual Business Plan (ABP); prepares regular reports for the Senior Leadership Team and quarterly reports for the Board of Directors.
  • Leads the development and use of standard tools to support Improvement across the province.

  • Infection Prevention and Control (IPAC)
  • Works collaboratively with the Chief to ensure an appropriate provincial IPAC program with standardization of IPAC policies and practices
  • Works collaboratively with the VPs of HR and Patient Services to ensure education and training as well as local concerns are addressed

  • Ethics
  • Oversees the Ethics Program by working with the Bio-Ethicist and committees to ensure strong frameworks for ethical decision making both clinically and allocation of resources;
  • Ensures educational needs of staff are surveyed biannually and education is prioritized based on need

  • Professional Practice
  • Ensures an active and effective professional practice structure working with Patient Services
  • In collaboration with Patient Services, works with Shared Services to ensure supports are in place to ensure that work plans are on track and the Professional Practice group is supported.
  • Supports integration of best practices/pathways into QIPs and quality improvement work to decrease variation in practice and improve the standard of care


  • Lead Self
  • Engage Others
  • Achieve Results
  • Develop Coalitions
  • Systems Transformation

  • Strategic Planning: In collaboration with the Chief is accountable to provide overall strategic direction and leadership to the quality, safety, and risk leads in the management of safety, risk management, ethics, IPAC, professional practice, and quality improvement activities. Communicates corporate goals and objectives within the portfolio. Aligns portfolio tasks and objectives with corporate goals and objectives. Establishes clear targets and measures to track progress towards objectives. Shares organizational performance measurement information and encourages dialogue and analysis

  • Stakeholder Engagement
    : Develops networks and builds alliances. Engages in cross-functional activities; collaborates across boundaries, and finds common ground with a widening range of stakeholders

  • Relationship Management
    : Builds multiple external collaborative relationships to support department performance. Identifies the key issues and accommodates the key players when dealing with external parties/units on joint projects

  • Communication and Interpersonal skills:
    Ability to communicate clearly, concisely and listen effectively to encourage an open exchange of information and ideas. Considers and responds appropriately to the needs, feelings, and capabilities of others in different situations; is tactful, compassionate and sensitive, and treats others with respect

  • Negotiations and Conflict Management:
    Builds consensus and seeks cooperation of others when working with stakeholders and other departments. Recognizes and manages difficult relationships by stressing the importance of valuing diverse viewpoints and demonstrates effective conflict resolution techniques

  • Change Management:
    Highly developed change management skills to identify supports necessary to achieve desired outcomes. Actively embraces change efforts and initiatives to improve department performance. Develops and uses different methods to help employees react positively to change

  • Risk Management:
    Effectively manages risk by applying expertise/leadership in the identification, assessment and prioritization of perceived and/or actual sector risk situations


  • Evidence of strong leadership, initiative, creativity and integrity, demonstrating a high level of excellence that inspires others
  • Expert knowledge of risk management and patient safety in the health sector and quality methodology
  • Strong knowledge and understanding of clinical care processes, relationship management, and change management frameworks and approaches
  • Practical knowledge and strong understanding of relevant legislation


  • Minimum 7-10 years of professional experience (or equivalent) in health care service delivery supporting quality, patient safety, and risk management
  • People leadership expertise and proven experience in the delivery of strong results through innovation and a high performing team.
  • Working in the public sector and/or within home and community care.
  • Reporting to a Board and in the preparation of governance-level documentation;
  • Proven track record of successfully performing at a senior level within relevant areas of focus;
  • Expert knowledge of performance metrics, analysis and reporting, including financial data and quality indicators
  • Strong communication, negotiation and conflict resolution skills as well as evidence of ability to promote and maintain interpersonal relationships and strategic partnerships


  • Bachelor’s degree (e.g. health care administration, health discipline)
  • Post graduate degree in health administration, business/public administration, leadership, management or related health discipline preferred
  • Evidence of continuous learning related to quality and risk management

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario.
We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

We empower you to be your best selves
, do your best work and deliver the best possible patient experience for the diverse communities we serve.

Join us

If you are interested
in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Committed to Diversity and Inclusion

In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.

We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Home and Community Care Support Services has implemented a mandatory COVID-19 vaccination policy for all employees. As a condition of employment, successful applicants will be required to submit proof of COVID-19 vaccination status prior to start date.

Apply Now
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