Transcription Clerk

Reporting to the Transcription Co-ordinator, the Transcription Clerk performs a variety of clerical duties including responding to client inquiries regarding the status of transcribed reports, following up with transcribers to clarify status of transcripts. Identify and resolve issues/problems as they arise. Perform other related duties as assigned.

Qualifications / Skills and Education:

Education

Grade 12 or an equivalent combination of education, training and experience.

Skills and Abilities

-Previous scheduling experience within a fast-paced environment

-Must have excellent knowledge of excel/template formatting/document/outlook/excellent computer

and keyboarding skills 60-70 wpm

-Excellent command of the English language, including grammar and punctuation

-Multitasking while monitoring each stage of the transcription/proofer process

-Efficient and accurate in reviewing documentation of scheduled events

-Able to work in a virtual environment, adhering to strict timelines of events

-Able to work alternating weekends and some evenings

Duties and Responsibilities:

Assigns and determines status of transcripts in the transcription platform.

Serves as the first point of contact for all inquiries from clients or transcribers.

Fast paced communication with transcribers/proofers on a daily basis through messaging and email

Assist with the hiring process of new transcriber/proofers

Sometimes transcribe audios when necessary to complete last minute requests

Able to proof a document with use of digital software/headset

Job Types: Full-time, Permanent

Salary: $19.00-$21.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Overtime pay

Work Location: Remote

Expected start date: 2023-04-17