TICKET SERVICES SUPERVISOR

Job title:

TICKET SERVICES SUPERVISOR

Company

Job description

Under the direction of the Ticket Services Manager and Assistant Ticket Services Manager, the Ticket Services Supervisor assists in the effective day-to-day operations of the department. The successful candidate will be responsible for the accurate and timely processing of all ticket sales, as well as ensuring the highest standards of customer care. The Ticket Services Supervisor also supervises, trains, and helps to motivate part-time Ticket Services Representatives.KEY RESPONSIBILITIESDuties include, but are not limited to:Part-time ticket services supervision, including:

• Perform opening and closing duties, monitor staff breaks, and accurately record staff hours at the Four Seasons Centre box office and COC administrative offices at 227 Front St. E.
• Oversee performance-related tasks at the Four Seasons Centre box office, including supervising front-line staff, ensuring will-call tickets are picked up, liaising with front-of-house staff, generating and verifying performance reports, and resolving any ticketing issues.
• Ensure staff are informed of the latest updates and important news at the beginning of each shift.
• Distribute cash floats at the start of each shift, manage cash-out procedures at the end of each shift, and prepare bank deposits for the Four Seasons Centre box office.
• Ensure compliance with employee guidelines, including proper internet usage, while maintaining a professional, customer-service oriented approach at all times.
• Address customer service inquiries, assist part-time sales staff with challenges, and proactively seek solutions, either independently or by consulting with ticket services management.
• Delegate and track the completion of office tasks, ensuring they are carried out efficiently and accurately.
• Prepare and deliver training materials for new staff during the start of each season.
• Provide exceptional customer service across multiple channels, including in-person, phone, and email interactions.
• Offer additional support by handling escalated customer service calls as needed.
• Responsible for the upkeep of the general box office email account (responding to customers inquiries, etc.)

Other duties as required, including, but not limited to:

• Assist with covering duties of Ticket Services Representatives when needed, including taking phone calls during busy queue times.
• Expanding personal knowledge of opera, performance seasons, show dates, and policies, and coaching other staff towards these goals.
• Assisting in database management and other box office systems as required, including phone systems, ticket printers and websites.
• Ensuring all workspaces are tidy and stocked with all necessary materials.
• Using initiative and creative thinking to continually contribute to advancements in the ticket services department.

Expected salary

Location

Toronto, ON

Job date

Fri, 15 Aug 2025 04:25:35 GMT

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