TELUS International -
Full job description
Be part of an organization that appreciates your power, drive and enthusiasm simply as a lot as your abilities. Nearly all of our administrators and managers began their careers as frontline group members. And sure, we provide aggressive salaries and advantages. However even higher – it’s our caring tradition that defines who we’re and why you’ll need to turn into a part of our household. TELUS Worldwide, Inc operates in 24 totally different nations, together with the US, with over 70,000 group members.
Location of Work:
Notice: This place is a totally distant, non permanent place. The length of this non permanent task is unknown right now and the task might finish with out prior discover and at any cut-off date. All candidates should meet the work-from-home necessities outlined on this job description and be capable of decide to the non permanent phrases of this place.
This place requires candidates to be positioned in any metropolis inside the following places;
- Canada: Alberta, British Columbia, or Ontario
The non permanent Shopper Providers Consultant (CSR) place is liable for guaranteeing nice and seamless consumer experiences by way of inbound calls, and if relevant, chat and electronic mail the place they may present product and repair assist to prospects.
CSRs will discover ways to absolutely conduct analysis so as to have the ability to determine the very best plan of action in resolving all buyer inquiries together with however not restricted to advantages being provided to them by their employer and helping these contributors with enrolling in these employer advantages.
CSRs characterize and shield the model, guaranteeing every Buyer connection is skilled and correct. They supply glorious customer support by means of lively listening and intention to resolve points on the primary interplay by being proactive, affected person, empathetic, and understanding.
- Reply incoming calls from members to resolve points, reply product inquiries and program questions, deal with complaints, troubleshoot issues and supply info that demonstrates information of services and products supplied by the consumer, inclusive of profit plan choices.
- Make the most of judgment and accessible assets as a way to provide cheap options and options that keep inside firm pointers and handle threat publicity
- Tactically assist member relationship by offering additional insights into particular choices because it pertains to the consumer product and companies
- Full after name assist features which embrace the processing of varieties and purposes, name disposition and determination stories/logs in addition to required clerical processes and interfacing with different departments
- Establish buyer traits and escalate to the suitable channels per consumer and firm insurance policies
- Present one-call resolutions to buyer conditions within the try to stop repeat calls
- Ship the model promise each day
Required Expertise, Expertise & Competencies:
- 2+ years of interactive customer support expertise offering buyer situation decision
- Fluent in English (learn, write and communicate) and if required for bilingual roles, fluent in each English and French
- Sturdy laptop navigation abilities with the flexibility to make use of a number of platforms concurrently
- Minimal typing velocity of 30 WPM with glorious spelling and grammar
- Very customer support centered, in a position to work together with prospects in a pleasant and well mannered method
- Captivated with customer support and being an advocate for our prospects, showcasing empathy and understanding of worrying conditions
- Sturdy capability to investigate knowledge, make tough selections, and clear up advanced issues
- Sturdy vital pondering abilities with the flexibility to ask investigative questions and conduct additional analysis when warranted
- An efficient group participant who may work independently
- Comfy working in a fast-paced atmosphere and in a position to adapt to vary effectively
- Confirmed capability to take care of issues and clear up them successfully
- Glorious written and spoken communication abilities
- Strong multi-tasking abilities (e.g., in a position to log calls, navigate a number of programs and work together with the shopper concurrently)
- Skilled cellphone demeanor
- Flexibility to work a 40 hr work week throughout any day/any shift as wanted inside the program’s hours of operation: Monday – Friday 8:00 am to 10:00 pm EST / 7:00 am to 9:00 pm CST / 5:00 am to 7:00 pm PST which might additionally embrace coaching timeframes (all hours are topic to vary based mostly on enterprise wants). Please be aware that Saturday and Sunday shifts could also be added based mostly on enterprise wants and quantity.
- Highschool diploma or equal
Most popular Expertise, Expertise & Competencies:
- Associates Diploma or greater training
- Earlier distant work expertise
- Earlier name middle, medical insurance, and/or advantages expertise
- Devoted, personal residence workspace freed from distractions and interruptions
- Established residence web connectivity; minimal web obtain velocity of 15 mbps jobsincanada.one add velocity of 10 mbps
- Perceive personal community atmosphere at residence
- Capacity to troubleshoot personal gadgets & connectivity
TELUS acknowledges and embraces the significance of values in our ever-changing office. To achieve success, all candidates should reveal behaviors which might be reflective of our values:
- We passionately put our prospects and communities first
- We embrace adjustments and innovate courageously
- We develop collectively by means of spirited teamwork
At TELUS, we’re dedicated to variety and equitable entry to employment alternatives based mostly on capability.
Job Varieties: Full-time, Fastened time period contract
Wage: $41,008.50 per 12 months
- Earn a living from home
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as wanted
Work Location: Distant
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