Technical Support Specialist

Technical Support Specialist

Eddy Solutions – Toronto, ON

You Are:

A technology savvy go-getter who has a knack for troubleshooting and solving technical challenges. You thrive in fast-paced environment and are a lightning quick learner. You have a knack for understanding products and technology, as well as communicating your knowledge to a wide range of audiences. You never hesitate to pick up the phone to have a discussion. You enjoy helping customers work through their technical challenges, or to explain product offerings. You are meticulous in your technical decision making and documentation. You have a particular interest in IoT products, smart devices, and wireless communication and are looking for a great role within a growing company within the IoT space.

We Are:

We are the company for you. We’re a growing Internet of Things (IoT) company facing exponential growth. Our technology is driving the widespread adoption of a smart water solution for homes and commercial properties. Our suite of products delivers industry leading water damage mitigation.

If you’re seeking to make your mark in the burgeoning IoT world with a supportive team, you’ll find your dream opportunity with Eddy Solutions. For more information on Eddy, please visit our website at:

Home

Role and Responsibilities:

As Technical Support Specialist reporting to Technical Solutions Lead, you will work with the product, field and operations, software developers, as well as clients, to provide technical support on our various range of products, software, and applications.

A typical day may involve troubleshooting or assisting Customer Support Representatives or Field Techs with the resolution related to product or application issues. providing documentation of our product and software capabilities and participating in discovery calls for prospective clients where you would explain our offerings to both technical and non-technical audiences.

The role includes:

· Developing a solid technical understanding of how IoT works and the ability to quickly learn new technologies.

· Technical assistance relating to our products and software.

· Assist with troubleshooting, testing, and having discussions about the solution with end-users. Support for initiatives and integrations.

· Prioritize varying projects while also able to multitask and drop everything to solve a current issue.

· Testing of software, including taking a structured approach.

· Assisting users with configuration troubleshooting and decision making.

· Ensuring quality of service of our portfolio of installed devices, by monitoring configurations, and identifying risks.

· Taking part in discovery calls with end-users, tracking deliverables as required.

· Researching and documenting technical requirements. Documentation of processes and improving current documentation libraries.

· Providing internal stakeholders with timely and accurate information on our product capabilities.

· Work with the software developers to find solutions to issues with processes and work in the spirit of continuous improvement.

· Maintaining positive relationships with the project sponsors/stakeholders/business departments and foster effective communication both internally and externally.

· Other duties as assigned.

Requirements and Skills:

· At least one year of working experience in a technical field, experience in IoT field is an asset.

· Bachelor’s degree or higher.

· Demonstrated technical aptitude and technical experience. Should be comfortable discussing technical specifications, and verbal and written communication of technical requirements.

· Technical knowledge of IoT Architecture is an asset. Know how to read code and spot bugs.

· Comfortable working in a fast-paced start up environment and balancing competing priorities.

· Able to take ownership of tasks and manage them to completion.

· A knack for troubleshooting and problem solving, particularly for software and wireless devices.

· Experience with project management software such as JIRA an asset.

· Technical writing and documentation experience an asset.

· A demonstrated interested in technology and IoT.

Job Details:

· Full time, permanent

· Immediate start available

· Located in Toronto, Ontario

Please include a resume and cover letter, outlining how your product management and technical experience makes you a perfect fit to join the Eddy team!

Job Types: Full-time, Permanent

Salary: $50,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North York, ON M6M 4B8: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in North York, ON M6M 4B8