Technical Customer Support -

Full job description

In regards to the firm

Sync is Canada’s largest cloud storage and doc collaboration supplier, and a world-leader in cloud content material administration. Our mission is to make safe file storage, sharing, and collaboration straightforward for everybody – by offering a secure house for the world to collaborate. We’re remodeling the best way SMBs work collectively, and we’re actively increasing into digital enterprise. We’d like your assist!

By becoming a member of Sync you should have an incredible alternative to assist over 2 million companies and people worldwide retailer necessary info, share large concepts, and collaborate on recreation altering initiatives. You’ll assist outline what the way forward for work appears to be like like. Most significantly you’ll be a part of an unimaginable workforce serving to to get the world in Sync.

Sync wants you!

Are you the go to particular person for your loved ones and mates once they want a technical guru? Do you contemplate your self a tech geek or a mad scientist? Do you get pleasure from collaborating and dealing in a workforce to search out options? Are you pleased with your communication expertise?

If this sounds such as you has a chance for you the place you may select to work remotely, on website or a hybrid of each as part of Sync’s Tier II Technical Assist workforce!

Your to-do checklist:
Present technical help to purchasers utilizing our cloud storage and sharing platform, guaranteeing their inquiries and points are resolved effectively.

Make the most of your experience in technical help, buyer help, or techniques administration to help purchasers with varied technical challenges.

Make use of distinctive written and verbal communication expertise to successfully clarify complicated technical ideas in a transparent and non-technical method, catering to the shoppers’ understanding.

Show a customer-centric strategy by assembly purchasers at their stage of technical proficiency and delivering top-notch help.

Make the most of your problem-solving expertise and logical, methodical strategy to establish patterns and discover optimum options for purchasers’ technical considerations.

Collaborate with the event workforce, escalating and submitting technical points as needed, and suggesting potential technical options.

Acquire in-depth data of Sync’s operations, together with growth workforce escalation processes and billing procedures.

Who you might be:
Possess a minimal of 4 years of expertise in technical help, buyer help, or techniques administration.

Maintain an instructional background in Pc Science or Engineering, demonstrating a strong basis in technical ideas.

Exhibit excellent written and verbal communication expertise, enabling efficient communication with purchasers of various technical backgrounds.

Show a ardour for know-how and possess a powerful familiarity with Home windows, Mac OS, iOS, and Android, as much as the extent of a techniques administrator.

Showcase flexibility in working evenings, weekends, and holidays to make sure seamless help protection.

Exhibit a proactive angle, an eagerness to search out the most effective options, and a dedication to supporting over 2,000,000 corporations of all sizes who depend on our cloud storage and sharing options.

Beneficiant wellness program to maintain your work-life stability in test

Finest within the class well being advantages

Paid trip with carry-over

Versatile work schedule

Do business from home possibility is an equal alternative, devoted to constructing a various and inclusive workforce. We encourage purposes from all certified candidates and can accommodate candidates’ wants all through the recruitment, evaluation, and choice course of. If chosen to take part within the course of, please inform us of the character of any lodging(s) that you could be require.


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