Talent & Culture Coordinator in Banff, Alberta



Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Job Description

Talent & Culture Coordinator

We are looking for someone with a high level of energy and enthusiasm to assist with the overall operation of our main Talent & Culture office.  The successful candidate will possess excellent organizational skills, outstanding attention to detail and will thrive on providing exceptional service to our colleagues. This role is highly administrative; this person must enjoy working independently and taking initiative, along with being prepared for repetitive tasks. 

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status employees

  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 – lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees

  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 

  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)

  • Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support 

  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses 

  • Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:  

  • Consistently offers professional, friendly and engaging service

  • Be the first point of contact for in-person colleague inquiries in the main Talent & Culture Office

  • Responsible for fulfilling requests including issuing new name tags, employee/ contractor ID’s and/or parking passes, email password assistance, providing departure information, writing letters of employment, reference checks, and verification of employment.

  • Accountable for administrative functions such as maintaining a confidential and organized filing system for all employee files and correspondence per corporate Talent & Culture Policies, as well as the creation of new hire files

  • Assisting with WCB submission when required

  • Year-end reconciliation of Code of Ethics sign-offs and Time off Tracking Forms

  • Distribution of T4 slips

  • Regular audits for lockers, system users, payroll etc.

  • Maintenance of Fleet Mentor system

  • Completing terminations within Talent Acquisition System and Close employee termination files

  • Distribution and response of e-mail, mail and faxes

  • Maintaining stationary supplies, forms and cash float

  • Ensures employee data is entered/recorded accurately via our HRM System, or internal systems, including the following:

  • Coordinates colleague relations efforts, such as leading the administration of colleague events including Annual Long Service -Awards, Holiday Parties, miscellaneous fundraising initiatives, etc.

  • Updating and maintaining various communication channels throughout the Heart of House

  • Participates on a Hotel Committee as the Talent & Culture representative

  • Complies & supports all Corporate Talent & Culture Policies & Procedures

  • All other duties and/or responsibilities as assigned


Your experience and skills include:

  • Previous hospitality and/or administrative experience, minimum 1 year, is required

  • Computer literacy and excellent skills with all Microsoft Window applications required

  • Degree, Diploma or Certification in Human Resources Management or related program is an asset

  • Previous experience with Taleo Recruiting and/or HRIS/HR Systems is an asset

  • Must have strong attention to detail, with the ability to prioritize and multitask in a demanding, fast-paced office environment

  • Proven interpersonal skills, both written and oral and the ability to exhibit confidence  in providing constructive feedback and managing sensitive conversations

  • Highly responsible, organized and innovative with the ability to work cohesively as part of a team

  • Driven and energetic self-starter who thrives on a challenge

Your team and working environment:

  • Great team environment,

  • Close proximity to multiple ski resorts and hiking trails in the summer

  • Hospitality employees worldwide making this a great place to develop lifelong connections   

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.

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