Systems Architect in Brampton, Ontario

Systems Architect

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Summary

• The Devices and 5G technology innovations team is looking for a skilled and experienced Sr. Architect to join our team and help us in resolving large scale customer friction problems.

• The ideal candidate will be responsible for leveraging big data tools and technologies to collect, analyze, and interpret large volumes of data generated by customers to identify and mitigate friction points in their experience with our products or services.

• A successful candidate will also be responsible for overseeing the end-to-end architecture and roadmaps four our all-IP video product including video processing and distribution.

• This position requires forward thinking, strong communication skills, and collaborate with various cross-functional teams across Rogers.

Key Responsibility:

• Provide technical leadership and requirements to improve service reliability, performance, and analytics of Rogers core services (video, voice, data, wireless).

• Work closely with the product team, customer service teams, and other stakeholders to understand customer friction points and develop data-driven solutions to address them.

• Use advanced analytics techniques, including predictive modeling, machine learning, and data mining to analyze large volumes of customer data and extract insights.

• Collaborate with cross-functional teams to design, implement, and test hypotheses and experiments that help in improving customer experience.

• Develop and maintain dashboards and reports to monitor key performance metrics and track the impact of initiatives.

• Stay current with the latest trends and developments in big data technologies and apply them to improve the effectiveness of the solutions.

• Provide technical leadership, requirements and support to workstream architects, designers and integrators in the development of End-to-End service designs flows.

• Identify opportunities for architectural efficiencies to simplify delivery and improve the customer experience.

• Develop roadmap for forward looking technologies and services in the area of IP Video solutions.

• Oral and Written Communications: Ability to express oneself and communicate with others verbally ‐ it includes tone, style and structure and the ability to produce a variety of technical and business documents that demonstrate command of language, organization of thought and orderliness of presentation.

• Collaboration: Involves others to leverage additional knowledge or skills that lead to increased understanding.

• Initiative: Proactively identifies present and future obstacles, issues, and opportunities. Takes actions to address such obstacles.

• Innovation: Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, or services. Develops new ways of looking at a situation.

Specialized Knowledge and Skills

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.

• 3+ years of experience in big data analytics, preferably in a customer-facing industry such as telecommunications.

• Keeps conversant with advanced technological developments.

• Strong analytical and problem-solving skills with the ability to work with large volumes of data.

• Knowledge of statistical analysis, data visualization, and data modeling.

• Originality and ingenuity are required for devising practical and economical solutions to problems.

Key Knowledge Areas:

• Experience with Agile processes and tools (JIRA, Confluence)

• Familiarity with IP Video, Phone technologies, components, and solutions

• Knowledge of statistical analysis, data visualization, and data modeling.

• Experience working with big data tools and technologies such as Azure Cloud and Splunk

• Experience with IP video technology and standards

• Knowledge of access technologies (DOCSIS, XGSPON, 5G Wireless)

• Wireless protocols and standards (Wi-Fi, Bluetooth, ZigBee)

Schedule: Full time

Shift: Day

Length of Contract: No Selection

Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Network Design

Requisition ID: 286757

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

Together, we’ll make more possible, and these six shared values guide and define our work:

1. Our people are at the heart of our success

2. Our customers come first. They inspire everything we do

3. We do what’s right, each and every day

4. We believe in the power of new ideas

5. We work as one team, with one vision

6. We give back to our communities and protect our environment

Posting Notes: Digital & Technology

Location:

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits

· Donation matching

· Paid time off for volunteering

· Wealth Accumulation including: Pension plan & Employee stock options

· Generous employee discounts

· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.

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