Support Analyst I

Clariti Cloud Inc. -

Full job description

Our workforce voted and made it official! Clariti has been awarded the celebrated, Nice Place To Work in Canada, and we could not be extra humbled. Our Individuals make empowering cultures attainable, and we all know what it takes to drive sturdy engagement as a result of we dwell it each day, in the entire small and large issues we do.

Learn extra about Us, Our Individuals, and Our Tradition right here.

What can we do?We empower governments to ship distinctive citizen experiences

Clariti’s authorities software program helps North America’s largest and quickest rising communities ship distinctive neighborhood growth, allowing, and licensing experiences on-line. Every single day, our options assist governments approve extra permits for brand spanking new properties, enterprise licenses for entrepreneurs, {and professional} licenses for important employees.

As of 2023, following Clariti’s acquisition of Camino Applied sciences, a number one allowing and licensing software program firm serving small and mid-sized governments, our software program is utilized by over 150 million folks every day.

For those who’re excited by studying extra about our firm tradition, and becoming a member of our workforce of relentless builders, you’ll be able to try extra about our workforce right here.

What’s going to you’re employed on?

Reporting to the Technical Help Supervisor, as a customer-facing Help Analyst I you’re a solution-oriented particular person who enjoys fixing advanced technical issues. You’ll play a lead position in Clariti’s most essential buyer and associate relationships by being the go-to particular person for reception, first assessment, and determination of circumstances. You may be a key contributor to the information base within the firm, fostering an surroundings of steady studying and information sharing. You’ll have the flexibility to seek the advice of and implement greatest practices, troubleshoot points, and resolve advanced technical points whereas understanding the significance of escalation for points requiring extra oversight.

Buyer success is essential – this position constantly demonstrates the values of the Firm in all dealings with inner and exterior stakeholders.

As a Help Analyst I at Clariti, you will get to :
Personal the entire end-to-end buyer expertise by performing as the purpose of reception for technical issues escalate as wanted to Clariti workforce members

Be sure that work meets the requirements as outlined in Technical Helps Customary Working Procedures

Fulfill requests for buyer entry to Clariti’s Studying Administration System and Help portal

Help each inner Clariti workforce members, prospects, and members of Clariti’s associate community in troubleshooting their Clariti implementation. This may leverage your expertise with Salesforce APIs, Apex, Visualforce, and different developer merchandise. This may contain debugging, troubleshooting, and taking possession over the decision of the problem.

Skillfully handle buyer expectations to end in a low effort buyer expertise

Work with management and cross useful groups to expedite politically charged and extremely advanced technical points, as wanted to take care of buyer satisfaction

Develop and preserve technical experience in related areas of each Clariti product and third social gathering product performance.

Help in rising information base supplies devoted in the direction of operational effectivity whereas additionally empowering and enabling the higher help neighborhood.

Potential to orchestrate all Clariti workforce efforts and guarantee we’re a single level of contact for all post-sales help actions.

What you carry to the workforce?

Bachelor’s diploma in pc science or equal expertise

Expertise in a Technical Help surroundings or buyer going through position

Glorious communication expertise each written and verbal

Potential to successfully prioritize and escalate buyer points as required

Distinctive consideration to element

Demonstrated evaluation, problem-solving and expertise troubleshooting experience

Why be part of Clariti?Our Dedication to ED&I

At Clariti, we’re on a steady studying journey because it pertains to Fairness, Range, & Inclusion. We all know that range is a power, and acknowledge that the distinctive backgrounds throughout our workforce assist us make higher selections, end in extra artistic options, and finally lead us to stronger paths of success. We’re working to create a office and workforce that’s as numerous because the communities we serve, and we intention to offer an surroundings that permits each particular person to carry their complete and genuine self to work each day. Curious how we have been engaged on this? Attain out to our Individuals & Expertise workforce and we might be pleased to share extra particulars on the workshops, insurance policies, and processes that we have now each in place as we speak, and within the works for the longer term.

We’re impressed by the distinctive contributions and insights of our workforce members, and are invested in repeatedly enhancing our staff’ experiences as we develop. We delight ourselves on supporting our workforce to point out up each day being one of the best they are often, and along with our collaborative and people-focused surroundings, we provide our workforce:

100% ‘remote-first’ Work Surroundings – our persons are our best asset, and everybody requires a special surroundings to do their greatest work. To take care of flexibility in our workstyles and places, our workforce works remotely – at present throughout Canada and america

Versatile Work Hours – everybody on the workforce works a typical 8-hour workday, nevertheless as we span numerous timezones, we have now outlined core hours for collaboration from 9am-2pm (PST). Exterior of that window, we acknowledge that everybody has busy and numerous lives, so we encourage our workforce to be versatile of their schedules for work primarily based on their private wants and preferences

Aggressive Complete Compensation – we acknowledge the dear contributions and exhausting work of our workforce, and reward them for it!

Private Time Off (PTO) – we acknowledge the necessity for recreation, and to make sure that all staff are taking sufficient relaxation, we provide our workforce 29 days of paid time-off (damaged down as 3 weeks of trip + 8 flex days + 2 vacation observance days + 4 workforce appreciation days)

Complete Prolonged Advantages bundle – together with protection for medical, dental and imaginative and prescient – beginning on day one!

$500 Annual Wellness Spending Account – (prorated primarily based on begin date) for workforce members’ private well being and wellbeing

An Annual Skilled Growth finances, and excessive potential for progress and steady studying

Workforce Constructing Initiatives – in partnership with management and our Individuals & Expertise workforce, we have now a tradition committee who commonly host occasions and actions to help workforce socials and engagement

Onboarding & Quarterly WFH finances – we offer every of our workforce members with $300 to get began, and $150 per quarter (adjusted primarily based on CAN or US location) to spend in the direction of residence workplace bills, co-working memberships, or something they should make their private work house comfy

Tech Instruments and Stack – we offer the workforce with a Mac (or PC the place obligatory), and for normal collaboration and day-to-day work administration, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse

Background checks – As a result of our prospects belief us with delicate data, we require all profitable candidates to endure complete background checks earlier than becoming a member of our workforce. We focus strictly on international sanctions and felony offences which can be straight related to employment at Clariti, and observe all relevant privateness and human rights laws. Questions? Ask us – we’re right here to assist.

Do not meet all the necessities however nonetheless excited by making use of for a chance? We’re all on a journey to study consistently and have areas to develop in and develop. For those who carry among the above expertise to the desk and are nonetheless growing in others, please apply with us anyway! Studying and expertise is not a one-way path, in the event you imagine you will have the background wanted to make an influence on this position, we might love to listen to from you.

For those who require lodging in finishing an software, interviewing, finishing any pre-employment testing, or in any other case collaborating in our hiring course of for any cause, please direct your inquiries to [email protected] and we’ll be pleased to help you.

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