Reporting to the Manager, Recruitment, Admissions and Student Services the Student Services Assistant role delivers a high-quality standard of customer service in a front-line role responding to the needs of Undergraduate Student Services visitors. The Student Services Assistant also provides general office support.
Two (2) years recent, related work experience in a post-secondary institution including providing front-line customer service to prospective and current students. Experience must include explaining academic admission and program requirements, policies, and legislation, using a computerized student information system and processing academic documents
Enthusiastic attitude, professionalism, and strong commitment to student service, delivering an excellent level of frontline customer service.Commitment to equity, diversity, and inclusion.Ability to deal calmly, professionally, and confidently with a range of enquiries. Effective communications skills (oral and written) to obtain and relay information accurately in a clear, concise, and courteous manner.Demonstrated knowledge of secondary and post-secondary academic records and supporting documents. Work effectively independently and as a team member.Excellent organizational skills including ability to work in a front-line environment, respond to customer enquiries while remaining focused and prioritize enquiries with other tasks.Excellent attention to detail.Demonstrated good judgement and ability to take initiative.Demonstrated ability to maintain confidentiality. Demonstrated commitment in delivering excellent service to support the success of the Faculty.MS Office, Internet, e-mail and calendaring, computerized file management, experience with SIS or a similar on-line student records system, ability to understand, learn and apply new technologies.
Additionally, being reliable and punctual are requirements in this role.
Hours of work: Monday to Friday 8:30am to 4:30pm, Flexible hours will be required for special/recruitment events, including weekends.
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal – YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the ‘Posted Date’ on the job posting. Please refer to the ‘Posting Intent’ on the job posting.
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PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.
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