Student Services Administrator, Student and Enrolment Services

University of Calgary

We want to take this chance to acknowledge the standard territories of the folks of the Treaty 7 area in Southern Alberta. The Metropolis of Calgary can be residence to Métis Nation of Alberta, Districts 5 and 6.

Place Overview

The Enrolment Companies group within the Scholar and Enrolment Companies is presently looking for a Full-time Short-term Reduction Scholar Companies Administrator for roughly 18 months.

Reporting to the Supervisor, Enrolment Companies Operations, this place serves as the primary level of contact for the Enrolment Companies advising workplace and helps back-of-house administrative duties. 

Place Description

Abstract of Key Obligations:

Reception Duties

  • Present pleasant, supportive entrance dealing with service for all inquiries at Enrolment companies.
  • Conduct wants evaluation and rapid response to scholar inquiries, whether or not meaning offering info, aiding with utilization of self-queuing know-how, or offering a referral to a different division on campus.
  • Be capable to search for scholar info in Peoplesoft.
  • Correct documentation of interactions in Peoplesoft.
  • Making certain confidentiality of the scholar document and scholar info.
  • Monitoring service ranges & wait instances and figuring out to a supervisor when demand exceeds pre-established service thresholds.

Common Workplace Duties:

  • Chargeable for each day opening/closing of the bodily workplace area.
  • Chargeable for supporting transcript processing
  • Recording month-to-month statistics
  • Maintains stationary and provides stock
  • Coordinate bodily mail, and preserve division employees lists
  • Guarantee workplace gear normally workplace is effectively maintained, serviced and absolutely useful.
  • Updates and maintains communications paperwork within the ready space together with posters and TV screens.
  • Helps Enrolment Companies administrative inquiries.
  • Occasional phone assist for scholar inquiries

{Qualifications} / Necessities:

  • Minimal of a highschool diploma. Put up-secondary schooling (faculty diploma/certificates) can be thought-about a powerful asset.
  • A minimal of two years expertise in an workplace administrative position with a minimal of 1 yr in a post-secondary Registrars Workplace. Expertise with gathering, reviewing and processing confidential scholar paperwork with precision and accuracy.
  • Expertise in a twin front-facing/workplace assist position with confirmed profitable inside and exterior customer support.
  • Expertise working in a excessive site visitors/excessive quantity atmosphere with fixed inquiries and interruptions.
  • Glorious working data of Microsoft Workplace, e-mail, Web and web-based purposes.
  • Demonstrated organizational and time administration abilities along with proficient written and verbal communication abilities.
  • Means to be versatile and handle a heavy workload and stress throughout peak durations.
  • The flexibility to work underneath minimal supervision, exercising discretion in resolution making is required.

Software Deadline:  November 29, 2023

We want to thank all candidates prematurely for submitting their resumes. Please observe, solely these candidates chosen to proceed on by way of the choice course of shall be contacted.

Extra Info

This place is a part of the AUPE bargaining unit, and falls underneath the Operational / Administrative Job Household, Part 2.

To seek out out extra about administration and employees alternatives on the College of Calgary and all we’ve got to supply, view our Administration and Employees Careers web site

The College strongly recommends all college and employees are absolutely vaccinated in opposition to COVID-19.

Concerning the College of Calgary

UCalgary is Canada’s entrepreneurial college, situated in Canada’s most enterprising metropolis. It’s a high analysis college and one of many highest-ranked universities of its age. Based in 1966, its 36,000 college students expertise an progressive studying atmosphere, made wealthy by analysis, hands-on experiences and entrepreneurial pondering. It’s Canada’s chief within the creation of start-ups . Begin one thing right this moment on the College of Calgary. For extra info, go to .

The College of Calgary has launched an institution-wide Indigenous Technique  committing to making a wealthy, vibrant, and culturally competent campus that welcomes and helps Indigenous Peoples, encourages Indigenous neighborhood partnerships, is inclusive of Indigenous views in all that we do.

As an equitable and inclusive employer, the College of Calgary acknowledges {that a} numerous employees/college advantages and enriches the work, studying and analysis experiences of your entire campus and higher neighborhood. We’re dedicated to eradicating boundaries which have been traditionally encountered by some folks in our society. We try to recruit people who will additional improve our variety and can assist their tutorial {and professional} success whereas they’re right here. Specifically, we encourage members of the designated teams (ladies, Indigenous peoples, individuals with disabilities, members of seen/racialized minorities, and numerous sexual orientation and gender identities) to use. To make sure a good and equitable evaluation, we provide lodging at any stage throughout the recruitment course of to candidates with disabilities. Questions concerning [diversity] EDI at UCalgary could be despatched to the Workplace of Fairness, Variety and Inclusion ([email protected] ) and requests for lodging could be despatched to Human Assets ([email protected] ).

Do you will have most however not all of the {qualifications}? Analysis present that ladies, racialized and visual minorities , and individuals with disabilities are much less more likely to apply for jobs until they meet each single qualification. At UCalgary we’re dedicated to attaining equitable, numerous, inclusive and accessible employment practices and workplaces and encourage you to use for those who consider you’re proper for this position. 

We encourage all certified candidates to use, nonetheless choice shall be given to Canadian residents and everlasting residents of Canada.

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To assist us monitor our recruitment effort, please point out in your cowl//motivation letter the place ( you noticed this job posting.

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