St. Thomas More College; IT Help desk Support Technician

Division: Data Know-how

Standing: Everlasting

Wage Vary: $45,900 – 61,200 (STM Stage 4)

Posted: September 12, 2023

Deadline: Till the place is crammed.

Distant work: In-person with occasional hybrid choice

Positions Out there: 1        

St. Thomas Extra Faculty (STM), the Catholic liberal arts faculty federated with the College of Saskatchewan (Usask) seeks an IT Helpdesk Help Technician.

Reporting to the IT Supervisor at STM, the IT Helpdesk Help Technician provides technical help and assist to end-users for varied {hardware}, software program, and network-related points. The function entails troubleshooting and resolving technical issues and offering steering and assist to customers on greatest practices for utilizing know-how.

Key Tasks:

• Provide technical assist and help to end-users through telephone, distant periods, electronic mail, or in-person.
• Troubleshoot and resolve {hardware} and software program points for desktops, laptops, printers, and different peripherals.
• Handle and prioritize tickets within the helpdesk system to make sure well timed and efficient decision of points.
• Help within the deployment and configuration of recent {hardware} and software program.
• Present steering and assist to end-users on greatest practices for utilizing know-how, together with safety and information safety insurance policies.
• Doc all assist requests and resolutions within the helpdesk system, together with sustaining an up-to-date information base of technical points and options.
• Escalate advanced technical points to higher-level IT positions as wanted.
• Take part within the improvement and supply of end-user coaching and academic supplies.
• Help within the upkeep and administration of the group’s IT property, together with stock monitoring and disposal of outdated or out of date tools.
• Keep updated with rising applied sciences and supply suggestions for bettering assist providers. 

{Qualifications}:

• Bachelor’s diploma or diploma in laptop science, info know-how, or associated area is required.
• 1-2 years of expertise in a helpdesk or technical assist function.
• Technical information of {hardware} and software program, together with Home windows, Microsoft Workplace Suite, and primary community troubleshooting.
• Wonderful customer support and communication expertise, together with the power to elucidate technical points to non-technical customers.
• Expertise with helpdesk ticketing techniques and distant assist instruments.
• Potential to work successfully in a fast-paced, team-oriented setting.
• Sturdy problem-solving expertise, together with the power to diagnose and resolve technical points.
• Potential to prioritize and handle a number of duties and tasks.
• Sturdy consideration to element and accuracy in documenting technical points and resolutions.
• Willingness to be taught and adapt to latest applied sciences and processes.
• Potential to troubleshoot and repair classroom AV applied sciences, management system, audio in/out, video in/out, and on-line assembly providers (Zoom, Groups).

Working Circumstances:

The Helpdesk Help Technician is a full-time place that requires working in an workplace setting. The function may require some work outdoors of normal workplace hours, equivalent to offering on-call assist or taking part in after-hours upkeep or upgrades. The function could require prolonged intervals of sitting and dealing at a pc, and the power to carry and transfer tools weighing as much as 50 kilos.  Some work on ladders below 10ft for upkeep or set up of kit.  The place will principally be in-person on the faculty with occasional make money working from home exceptions.

Utility: 

candidates ought to electronic mail their resumé together with the names of three (3) references to the eye of the Supervisor of Human Assets, Payroll and Advantages at [email protected] .

Please evaluate the College of Saskatchewan’s well being and security necessities  for college, workers and college students in consideration of the COVID-19 pandemic.

In accordance with Canadian immigration necessities, this commercial is directed within the first occasion to Canadian residents and everlasting residents. St. Thomas Extra Faculty (STM) is dedicated to range inside its college and workers complement. Underrepresented teams embody these recognized within the federal Employment Fairness Act – girls, seen minorities, Indigenous peoples, and individuals with disabilities – together with, however not restricted to LGBTQI2+ folks, and members of different designated teams are inspired to self-identify on their utility. All certified candidates are inspired to use; nonetheless, Canadian residents and everlasting residents shall be given precedence. Extra details about STM and the College of Saskatchewan is obtainable at https://stmcollege.ca/ . Solely these invited for an interview shall be contacted.

Division: Saint Thomas Extra

Standing: Time period

Full Time Equal (FTE): 1.0

Wage: The wage vary, based mostly on 1.0 FTE, is $45,900.00 – 61,200.00 per time period. The beginning wage shall be commensurate with schooling and expertise.

Posted Date: September 15, 2023 
Variety of Openings: 1

The College is dedicated to employment fairness, range, and inclusion, and are proud to assist profession alternatives for Indigenous peoples to mirror the group we serve. We’re devoted to recruiting people who will enrich our work and studying environments. All certified candidates are inspired to use; nonetheless, in accordance with Canadian immigration necessities, Canadian residents and everlasting residents shall be given precedence. We’re dedicated to offering lodging to these with a incapacity or medical necessity. If you happen to require an lodging to take part within the recruitment course of, please notify us and we are going to work collectively on the lodging request. We proceed to develop our partnerships with Indigenous communities throughout the province, nationally, and internationally and worth the distinctive perspective that Indigenous workers present to strengthen these relationships. Verification of Indigenous Membership/Citizenship on the College of Saskatchewan is led and decided by the deybwewin jobsincanada.one taapwaywin jobsincanada.one tapwewin: Indigenous Fact coverage and Standing Committee in accordance with the processes developed to enact the coverage. Profitable candidates that assert Indigenous membership/citizenship shall be requested to finish the verification means of Indigenous membership/citizenship with documentation. The College of Saskatchewan’s primary campus is located on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with each other. Collectively, we’re uplifting Indigenization to a spot of prominence on the College of Saskatchewan.