St. Thomas More College; IT Help desk Support Technician

University of Saskatchewan

Division: Data Expertise

Standing: Everlasting

Wage Vary: $45,900 – 61,200 (STM Stage 4)

Posted: September 12, 2023

Cut-off date: Till the place is stuffed.

Distant work: In-person with occasional hybrid choice

Positions Out there: 1        

St. Thomas Extra Faculty (STM), the Catholic liberal arts school federated with the College of Saskatchewan (Usask) seeks an IT Helpdesk Help Technician.

Reporting to the IT Supervisor at STM, the IT Helpdesk Help Technician provides technical help and help to end-users for varied {hardware}, software program, and network-related points. The function entails troubleshooting and resolving technical issues and offering steering and help to customers on finest practices for utilizing know-how.

Key Obligations:

  • Provide technical help and help to end-users by way of telephone, distant classes, e-mail, or in-person.
  • Troubleshoot and resolve {hardware} and software program points for desktops, laptops, printers, and different peripherals.
  • Handle and prioritize tickets within the helpdesk system to make sure well timed and efficient decision of points.
  • Help within the deployment and configuration of recent {hardware} and software program.
  • Present steering and help to end-users on finest practices for utilizing know-how, together with safety and information safety insurance policies.
  • Doc all help requests and resolutions within the helpdesk system, together with sustaining an up-to-date information base of technical points and options.
  • Escalate complicated technical points to higher-level IT positions as wanted.
  • Take part within the improvement and supply of end-user coaching and academic supplies.
  • Help within the upkeep and administration of the group’s IT belongings, together with stock monitoring and disposal of outdated or out of date gear.
  • Keep updated with rising applied sciences and supply suggestions for bettering help providers. 


  • Bachelor’s diploma or diploma in laptop science, data know-how, or associated discipline is required.
  • 1-2 years of expertise in a helpdesk or technical help function.
  • Technical information of {hardware} and software program, together with Home windows, Microsoft Workplace Suite, and primary community troubleshooting.
  • Wonderful customer support and communication expertise, together with the flexibility to clarify technical points to non-technical customers.
  • Expertise with helpdesk ticketing techniques and distant help instruments.
  • Means to work successfully in a fast-paced, team-oriented atmosphere.
  • Robust problem-solving expertise, together with the flexibility to diagnose and resolve technical points.
  • Means to prioritize and handle a number of duties and initiatives.
  • Robust consideration to element and accuracy in documenting technical points and resolutions.
  • Willingness to study and adapt to current applied sciences and processes.
  • Means to troubleshoot and repair classroom AV applied sciences, management system, audio in/out, video in/out, and on-line assembly providers (Zoom, Groups).

Working Situations:

The Helpdesk Help Technician is a full-time place that requires working in an workplace atmosphere. The function can also require some work exterior of normal workplace hours, resembling offering on-call help or taking part in after-hours upkeep or upgrades. The function might require prolonged intervals of sitting and dealing at a pc, and the flexibility to raise and transfer gear weighing as much as 50 kilos.  Some work on ladders below 10ft for upkeep or set up of apparatus.  The place will principally be in-person on the school with occasional make money working from home exceptions.


candidates ought to e-mail their resumé together with the names of three (3) references to the eye of the Supervisor of Human Assets, Payroll and Advantages at [email protected] .

Please overview the College of Saskatchewan’s well being and security necessities  for school, workers and college students in consideration of the COVID-19 pandemic.

In accordance with Canadian immigration necessities, this commercial is directed within the first occasion to Canadian residents and everlasting residents. St. Thomas Extra Faculty (STM) is dedicated to variety inside its school and workers complement. Underrepresented teams embody these recognized within the federal Employment Fairness Act – ladies, seen minorities, Indigenous peoples, and individuals with disabilities – together with, however not restricted to LGBTQI2+ folks, and members of different designated teams are inspired to self-identify on their utility. All certified candidates are inspired to use; nevertheless, Canadian residents and everlasting residents will likely be given precedence. Extra details about STM and the College of Saskatchewan is offered at . Solely these invited for an interview will likely be contacted.

Division: Saint Thomas Extra

Time period

Full Time Equal (FTE): 1.0

The wage vary, based mostly on 1.0 FTE, is $45,900.00 – 61,200.00 per time period. The beginning wage will likely be commensurate with schooling and expertise.

Posted Date:
 September 15, 2023 
Variety of Openings:

The College is dedicated to employment fairness, variety, and inclusion, and are proud to help profession alternatives for Indigenous peoples to replicate the neighborhood we serve. We’re devoted to recruiting people who will enrich our work and studying environments. All certified candidates are inspired to use; nevertheless, in accordance with Canadian immigration necessities, Canadian residents and everlasting residents will likely be given precedence. We’re dedicated to offering lodging to these with a incapacity or medical necessity. If you happen to require an lodging to take part within the recruitment course of, please notify us and we are going to work collectively on the lodging request. We proceed to develop our partnerships with Indigenous communities throughout the province, nationally, and internationally and worth the distinctive perspective that Indigenous workers present to strengthen these relationships. Verification of Indigenous Membership/Citizenship on the College of Saskatchewan is led and decided by the deybwewin taapwaywin tapwewin: Indigenous Reality coverage and Standing Committee in accordance with the processes developed to enact the coverage. Profitable candidates that assert Indigenous membership/citizenship will likely be requested to finish the verification technique of Indigenous membership/citizenship with documentation. The College of Saskatchewan’s major campus is located on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with each other. Collectively, we’re uplifting Indigenization to a spot of prominence on the College of Saskatchewan.

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