St. Thomas Moore College; IT Help desk Support Technician

University of Saskatchewan

Division: Info Know-how

Standing: Everlasting

Wage Vary: $45,900 – 61,200 (STM Stage 4)

Posted: September 12, 2023

Cut-off date: Till the place is crammed.

Distant work: In-person with occasional hybrid possibility

Positions Obtainable: 1        

St. Thomas Extra Faculty (STM), the Catholic liberal arts faculty federated with the College of Saskatchewan (Usask) seeks an IT Helpdesk Assist Technician.

Reporting to the IT Supervisor at STM, the IT Helpdesk Assist Technician provides technical help and assist to end-users for varied {hardware}, software program, and network-related points. The position entails troubleshooting and resolving technical issues and offering steering and assist to customers on greatest practices for utilizing expertise.

Key Tasks:

  • Provide technical assist and help to end-users through cellphone, distant classes, electronic mail, or in-person.
  • Troubleshoot and resolve {hardware} and software program points for desktops, laptops, printers, and different peripherals.
  • Handle and prioritize tickets within the helpdesk system to make sure well timed and efficient decision of points.
  • Help within the deployment and configuration of latest {hardware} and software program.
  • Present steering and assist to end-users on greatest practices for utilizing expertise, together with safety and information safety insurance policies.
  • Doc all assist requests and resolutions within the helpdesk system, together with sustaining an up-to-date data base of technical points and options.
  • Escalate complicated technical points to higher-level IT positions as wanted.
  • Take part within the growth and supply of end-user coaching and academic supplies.
  • Help within the upkeep and administration of the group’s IT belongings, together with stock monitoring and disposal of outdated or out of date gear.
  • Keep updated with rising applied sciences and supply suggestions for enhancing assist providers. 


  • Bachelor’s diploma or diploma in laptop science, info expertise, or associated discipline is required.
  • 1-2 years of expertise in a helpdesk or technical assist position.
  • Technical data of {hardware} and software program, together with Home windows, Microsoft Workplace Suite, and fundamental community troubleshooting.
  • Wonderful customer support and communication abilities, together with the flexibility to elucidate technical points to non-technical customers.
  • Expertise with helpdesk ticketing methods and distant assist instruments.
  • Skill to work successfully in a fast-paced, team-oriented atmosphere.
  • Sturdy problem-solving abilities, together with the flexibility to diagnose and resolve technical points.
  • Skill to prioritize and handle a number of duties and initiatives.
  • Sturdy consideration to element and accuracy in documenting technical points and resolutions.
  • Willingness to study and adapt to current applied sciences and processes.
  • Skill to troubleshoot and repair classroom AV applied sciences, management system, audio in/out, video in/out, and on-line assembly providers (Zoom, Groups).

Working Situations:

The Helpdesk Assist Technician is a full-time place that requires working in an workplace atmosphere. The position might also require some work outdoors of normal workplace hours, comparable to offering on-call assist or collaborating in after-hours upkeep or upgrades. The position could require prolonged intervals of sitting and dealing at a pc, and the flexibility to carry and transfer gear weighing as much as 50 kilos.  Some work on ladders beneath 10ft for upkeep or set up of kit.  The place will largely be in-person on the faculty with occasional make money working from home exceptions.


candidates ought to electronic mail their resumé together with the names of three (3) references to the eye of the Supervisor of Human Sources, Payroll and Advantages at [email protected] .

Please assessment the College of Saskatchewan’s well being and security necessities  for college, employees and college students in consideration of the COVID-19 pandemic.

In accordance with Canadian immigration necessities, this commercial is directed within the first occasion to Canadian residents and everlasting residents. St. Thomas Extra Faculty (STM) is dedicated to range inside its college and employees complement. Underrepresented teams embody these recognized within the federal Employment Fairness Act – ladies, seen minorities, Indigenous peoples, and individuals with disabilities – together with, however not restricted to LGBTQI2+ folks, and members of different designated teams are inspired to self-identify on their utility. All certified candidates are inspired to use; nonetheless, Canadian residents and everlasting residents can be given precedence. Extra details about STM and the College of Saskatchewan is accessible at . Solely these invited for an interview can be contacted.

Division: Saint Thomas Extra

Time period

Full Time Equal (FTE): 1.0

The wage vary, primarily based on 1.0 FTE, is $45,900.00 – 61,200.00 per time period. The beginning wage can be commensurate with training and expertise.

Posted Date:
 September 15, 2023 
Variety of Openings:

The College is dedicated to employment fairness, range, and inclusion, and are proud to assist profession alternatives for Indigenous peoples to mirror the neighborhood we serve. We’re devoted to recruiting people who will enrich our work and studying environments. All certified candidates are inspired to use; nonetheless, in accordance with Canadian immigration necessities, Canadian residents and everlasting residents can be given precedence. We’re dedicated to offering lodging to these with a incapacity or medical necessity. In the event you require an lodging to take part within the recruitment course of, please notify us and we are going to work collectively on the lodging request. We proceed to develop our partnerships with Indigenous communities throughout the province, nationally, and internationally and worth the distinctive perspective that Indigenous staff present to strengthen these relationships. Verification of Indigenous Membership/Citizenship on the College of Saskatchewan is led and decided by the deybwewin taapwaywin tapwewin: Indigenous Fact coverage and Standing Committee in accordance with the processes developed to enact the coverage. Profitable candidates that assert Indigenous membership/citizenship can be requested to finish the verification means of Indigenous membership/citizenship with documentation. The College of Saskatchewan’s predominant campus is located on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with each other. Collectively, we’re uplifting Indigenization to a spot of prominence on the College of Saskatchewan.

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