SP-05 Junior Program Officer Opportunities for Indigenous Peoples, Visible Minorities, People with Disabilities, and Women

Canada Revenue Agency


For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About the job

CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve. CRA’s National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE will be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.

The intent of this process is to seek talented candidates who self-identify as Indigenous Peoples, Persons with Disabilities, visible minorities or Women to fill positions at the SP-05 group and level at the Canada Revenue Agency (CRA). Thus, if you do not give us permission* to use your Employment Equity (EE) responses for the purpose of screening and staffing, you will not be able to proceed within this staffing process.

  • Select response 1 to question 1 in the EE staffing_ext v6 questionnaire: The CRA may use my responses to determine my eligibility for the purpose of screening or selecting candidates in this staffing process AND for statistical purposes.

Are you a hard working, motivated person? Do you thrive in a dynamic, fast-paced environment? Don’t miss out on your opportunity to work for the Canada Revenue Agency (CRA), one of Canada’s Top 100 Employers for five years running.

We are seeking top talent for our organization, so if you value teamwork, challenging assignments, and providing high quality service to clients, then we invite you to apply for this selection process. This job opportunity may be a gateway to a fulfilling career!

The CRA offers:

  • A variety of career opportunities
  • Excellent benefits packages
  • Flexible working conditions
  • A workplace that supports diversity and the development of young talent
  • A robust professional network
  • Respectful and healthy work environments
  • Work-life balance


Assessment, Benefit, and Service Branch processes tax returns, payments, and administers benefit programs. We are dedicated to providing quality services to all individuals and businesses. Taxpayers and benefit recipients should receive easy to use, efficient, fair, and effective services. The ideal candidate would have strong organizational skills and be able to work independently with minimal supervision. Key responsibilities of the position include:

  • Collects, analyses, researches, and synthesizes information, data and statistics from various sources such as management reporting systems, reports, and budgets to support the administration and operation of national programs and of corporate initiatives; inputs and updates on-line procedures, instructions, and guidelines when required and assists in the preparation and coordination of the distribution of material for use in training courses.
  • Collects and analyzes information concerning changes to legislation and regulations, government statements and policies, federal and provincial statutes, and Agency initiatives to provide information to support recommendations for program enhancements and changes.

To view the complete work description click here: SP0473. If you would like a copy of the work description, please contact [email protected]

Various linguistic profiles: English Essential and Bilingual Imperative (BBB, CBC)

The pool established from this staffing process may be used to staff similar positions.

We may give preference to the first 300 candidates who meet the pre-assessment staffing requirements. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

Please note, at the time of application you will be asked to confirm (yes or no) whether you meet 3 of the below listed experience factors. If your application is being considered further you will receive an additional questionnaire where you will be asked to provide specific details related to your experience.

Due to the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change as circumstances evolve. You may be required to temporarily work remotely (e.g. from home). In the future the Agency may be adopting a hybrid model of working where many positions within the CRA might be performed from a CRA office, or from home, or using a combination of the two. Further information will be provided if you are selected for the position.

To apply

Who can apply

Persons living in Canada, Canadian citizens and permanent residents living abroad who identify as belonging to the following employment equity groups:

  • Indigenous Peoples*
  • Visible Minorities**
  • People with Disabilities***
  • Women
  • Indigenous peoples are North American Indians or members of a First Nation or Métis or Inuit. North American Indians or members of a First Nation include status, treaty or registered Indians, as well as non-status and non-registered Indians.

**A person in a visible minority group is someone, other than an Indigenous person, who is non-Caucasian in race or non-white in colour, regardless of the place of birth.

***A person with a disability has a long-term or recurring physical, mental, sensory, psychiatric, or learning impairment and considers themselves to be disadvantaged in employment by reason of that impairment, or believes that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment, and includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

This staffing process will be used primarily to staff positions in the National Capital Region (NCR). As a result, if you are selected for a position from this process we may ask you to relocate to this location. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Virtual reporting may be possible, if operational requirements permit. Some positions may allow for candidates located outside of the NCR to work remotely*.

  • Work remotely: The employee regularly works from a CRA establishment that is different from their manager’s.

Essential staffing requirements

To be eligible, you must meet the following requirements.


The CRA’s minimum education standard for the SP-05 group and level.

  • A secondary school diploma or CRA-approved alternatives.

You are responsible for providing proof of education and paying fees for course equivalencies and transcripts. This includes fees for candidates with foreign education credentials that are required to provide proof of Canadian equivalency. For more information, you may refer to the Canadian Information Centre for International Credentials.

You must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so may result in your application not being considered further.


Using precise details (including: job title, start and end dates, employer information, scope of responsibilities), your application must clearly demonstrate how you meet the requirements below. Each experience requirement is evaluated individually, please ensure to answer the requirements thoroughly and provide answers for as many experience requirements as possible.


You must clearly demonstrate that you meet three of the listed essential staffing requirements:

  • Experience* using the Microsoft Office suite or similar software (for example Adobe or Foxit PhantomPDF, Google Suite, Openoffice, etc.)
  • Experience* developing or maintaining business intelligence solutions, creating and executing data queries, or presenting information through reports and visualization.
  • Experience* gathering, researching, or synthesizing information, quantitative data, or statistics from multiple sources, in order to improve business related decision making or solve problems . This may also include experience* in compiling, interpreting, and assessing the quality of data or monitoring, tracking and reporting on the progress of programs or projects.
  • Experience* drafting and editing documents such as (but not limited to) publications, forms, training material, communications products (i.e., briefing notes, issue sheets, presentations, etc.), web pages, business cases, strategies, reports, guidelines, manuals, or procedures.
  • Experience* providing client service, either on the telephone, by written correspondence, or in person. Such as, explaining and sharing information, responding to requests and enquiries, or resolving complaints and problems.
  • Experience* with publishing or maintenance of web content (please specify any programming languages or software used).
  • Experience* working with stakeholders.
  • Experience* providing administrative support services.
  • Experience is associated with the performance of these functions as part of the major job duties accomplished for a period of no less than 12 cumulative months.

Please note that all applications are reviewed anonymously, the board cannot make any assumptions about your experience and will only consider information provided.



The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions.

  • Reference Check / Performance Validation
  • Second Language Evaluation (for bilingual positions)


Assessment(s) may be performed during this process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

Additional considerations

  • Employment Equity
  • Budgetary considerations
  • Duration of appointment
  • Start date
  • Minimize business disruption
  • Experience relevant to the position being staffed

Conditions of employment

  • Reliability/Security: Reliability Status
  • Willingness to work overtime

Want to know more?

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers website. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.


Name: SP-05 Selection Board
Email address: [email protected]

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