Solutions Architect

3D-P’s Solutions Architect (SA) is responsible for providing a consistent sales-to-support experience and will play a key role in multiple functional areas of our business. The SA develops customer technical solutions – this is accomplished by working closely with the Sales Team, taking the lead on scoping and needs analysis, performing a site survey and generating a report. The report includes a technical description of the solution, development of ROM / BOM and drafting of the technical proposal for delivery to the Sales Team so that they can finalize and format into a commercial proposal document for presentation to the client.

The Solutions Architect/3D-P will provide pre-sales support to the customer and our internal Sales team and will assist with the building of pre-sales and engineering documents and specifications, and coordinate handover between functional groups (Solutions, Delivery, Sales, Customer Care) to ensure a unified and exceptional experience for our customers. Post-Sale and Deployment, the SA will also take the lead on the commissioning of the system and direct project information-gathering and dissemination to facilitate successful handover to the Sales and Customer Care teams. The SA is an evangelist of 3D-P Ideology and best practices and is the primary cultural driver within our teams and to our customers.

The work environment in the mining and construction industries has unique and interesting challenges one won’t find in other professions. It is all encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. This position is considered safety sensitive and in all situations an emphasis on personal health and safety must be maintained.

Responsibilities

• Primary contact with customers in all aspects of solution development
• Regularly review and disseminate technology information to other internal teams
• Perform pre-sales engineering
• Perform Scoping, site survey and needs analyses
• High Level Design (HLD), Bill of Materials (BOM) and Project Type development
• Drafting of technical proposal (review of customer’s challenges and proposed solution)
• Handover to Delivery Team, then to Support and Sales Feedback
• Execute Peer Review Configuration/Integration Design processes
• Commissioning Development and Sign off
• Initiate Tier 3 Support Escalation as needed
• On-call rotation availability where required
• Conduct technical Site Visits – Coordination and performance for strategic customers
• Serve as Product Lead and mentor
• Utilize Bespoke Solutions (S3) Management processes
• Perform managed services – initial design and setup (thresholds, alerting)
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Requirements
Bachelor’s degree in a related discipline is highly preferred; equivalent combination of education/experience may be considered

• 3 – 5 years of related technology experience including network fundamentals, common protocols, IP addressing and subnetting, Cisco wireless, Rajant, Cambium
• Expert knowledge of 802.11 wireless, Advanced Linux; 3D-P Design and Deployment Best Practices and Methodology knowledge/experience is preferred
• Solid knowledge in mining technology solutions, mining sales cycles, and a proven history in delivering customer satisfaction to mining technology clients
• Strong customer focus and management of key stakeholders
• Excellent presentation, verbal, and written skills – fluent in English
• Experience in, or high familiarity with, project management processes and execution
• Residency in the Calgary, AB area is highly preferred

Travel Required

Travel Required: up to 50%.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Job Types: Full-time, Permanent

Salary: $94,000.00-$110,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location: One location