shift supervisor – Store# 04674, WELLINGTON & COMMISSIONERS – D in London, Ontario


As a Starbucks Shift Supervisor, you’ll help the shop supervisor in executing retailer operations throughout scheduled shifts. As a staff lead, you’ll deploy companions and delegate duties to create the Starbucks Expertise for our prospects by offering legendary customer support with immediate service, high quality drinks and merchandise, and sustaining a clear and comfy retailer atmosphere. You may be liable for modeling and performing in accordance with Starbucks guiding ideas and better of all, you’ll be a part of an organization that’s persistently rated as an amazing place to work and the individuals right here love what they do.

Abstract of Key Obligations

Obligations and important job features embody however will not be restricted to the next:

  • Acts with integrity, honesty and data that promote the tradition, values and mission of Starbucks.

  • Maintains a relaxed demeanor in periods of excessive quantity or uncommon occasions to maintain retailer working to straightforward and to set a optimistic instance for the shift staff.

  • Anticipates buyer and retailer wants by continually evaluating atmosphere and prospects for cues.

  • Communicates data to supervisor in order that the staff can reply as essential to create the Third Place atmosphere throughout every shift.

  • Assists with new companion coaching by positively reinforcing profitable efficiency and giving respectful and inspiring teaching as wanted.

  • Gives suggestions to retailer supervisor on companion efficiency throughout shift.

  • Contributes to optimistic staff atmosphere by recognizing alarms or modifications in companion morale and efficiency and speaking them to the shop supervisor.

  • Creates a optimistic studying atmosphere by offering clear, particular, well timed and respectful teaching and suggestions to companions on shift to make sure operational excellence and to enhance companion efficiency.

  • Delivers legendary customer support to all prospects by performing with a buyer comes first perspective and connecting with the client.

  • Discovers and responds to buyer wants.

  • Develops optimistic relationships with shift staff by understanding and addressing particular person motivation, want and considerations.

  • Executes retailer operations throughout scheduled shifts.

  • Organizes opening and shutting duties as assigned.

  • Follows Starbucks operational insurance policies and procedures, together with these for money dealing with and security and safety, to make sure the security of all companions throughout every shift.

  • Follows all money administration and money register insurance policies and ensures correct money administration practices are adopted by shift staff.

  • Follows up with baristas in the course of the shift to make sure the supply of legendary customer support for all prospects.

  • Maintains common and constant attendance and punctuality.

  • Gives high quality drinks, entire bean, and meals merchandise persistently for all prospects by adhering to all recipe and presentation requirements.

  • Follows well being, security and sanitation tips for all merchandise.

  • Acknowledges and reinforces particular person and staff accomplishments by utilizing current organizational instruments and by collaborating with retailer supervisor to seek out new, inventive, and efficient strategies of recognition.

  • Makes use of operational instruments to realize operational excellence in the course of the shift.

Abstract of Expertise

  • Customer support expertise in a retail or restaurant atmosphere

Required Information, Expertise & Talents

  • Capability to direct the work of others

  • Capability to study rapidly

  • Efficient oral communication expertise

  • Information of the retail atmosphere

  • Sturdy interpersonal expertise

  • Capability to work as a part of a staff

Starbucks and its manufacturers are an equal alternative employer of all certified people.

We’re dedicated to creating a various and welcoming office that features companions with various backgrounds and experiences. We imagine that permits us to raised meet our mission and values whereas serving prospects all through our international communities. Individuals of color, girls, LGBTQIA+, veterans and individuals with disabilities are inspired to use.

Certified candidates with legal histories shall be thought-about for employment in a way per all federal, provincial and native ordinances. Starbucks Company is dedicated to providing affordable lodging to job candidates with disabilities. If you happen to want help or an lodging attributable to a incapacity, please electronic mail us at [email protected]

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