Service Support Assistant

Northern Alberta Institute of Technology

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Service Assist Assistant

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Job Data

Positions Obtainable


Closing Date

24 Nov 2023


Everlasting Full-Time


Edmonton AB

Distant Possibility



Parking Administration


Retail & Ancillary Providers


Fundamental Campus


Detailed Job Description

So as to guarantee your software is obtained
by NAIT for thorough evaluate and consideration, please apply straight by means of
our Careers web site at


Please word: This place is proscribed to NAIT inner workers solely.


Are you an interesting, organized and
service-oriented individual that enjoys taking initiative and supporting a spread
of initiatives in a workforce surroundings? The Parking Providers and one AT NAIT groups are
searching for a Providers Assist Assistant who has wonderful interpersonal and
organizational abilities, and a ardour for exemplary service. This function is an
integral help for the division’s workforce, and is anticipated to symbolize NAIT
in a constructive, skilled method. In case you take pleasure in your work and might see
your self as our new workforce member, then we welcome your software!


Key Obligations:

  • Acts as the primary level of contact for Parking Providers and help
    one AT NAIT with in-person, cellphone, e-mail inquiries.
  • Assists in-person clients with the acquisition or refund of a parking
    allow or a motorbike locker/compound.
  • Processes and manages division customer parking reservations
  • Manages the acquisition/refund of underground permits and the required
    entry, day by day.
  • Gives assist and knowledge with on-line parking allow programs, pay
    machines, parking insurance policies and procedures, parking charges and lot places,
    wayfinding, and bike lockers.
  • Assists with refunds, audits, waitlists, pay machine points and
    inner billing.
  • Liaise with Parking Enforcement workforce relating to enforcement inquires
    and pay machine communications.
  • Helps the NAIT group within the creation, activation, and
    distribution of 1 AT NAIT playing cards for college students, workers, contractors, and friends.
  • Assists workers, college students and departments with locker reservations,
    adjustments, particular requests, funds, lock mixture retrieval.
  • Assists with sustaining stock of locks and lockers, together with
    bodily location and attributes of lockers, locker maps, locker teams,
    pricing, charges, configuration, lock rotations and locker clearances.
  • Troubleshoots minor {hardware}/software program points and escalates issues
    to the suitable particular person, as required.
  • Listens and responds to points and issues introduced forth by
    members of the NAIT group, guaranteeing full buyer satisfaction.


Expertise & Talents:

  • Proficiency in utilizing computer systems and pc programs corresponding to: 
    T2 programs, cell cost app (Honk), and Microsoft Workplace.
  • Assured working independently, whereas supporting and contributing
    to workforce targets and targets.
  • Wonderful abilities in customer support, verbal, and written
    communication, working with numerous populations, and teamwork.
  • The power to be taught and comply with established division pointers
    and procedures; train discretion, keep confidentiality and
  • Should have the flexibility to de-escalate difficult conditions with
    clients, sustaining a peaceful {and professional} demeanor.
  • Robust consideration to element, whereas typically working below tight timelines.
  • Should have the flexibility to be taught new software program and applied sciences and possess
    robust abilities associated to phrase processing and spreadsheet use.
  • Flexibility with scheduling, together with the flexibility to work
    elevated hours throughout peak durations and a few night and weekend shifts.



  • Completion of Grade 12
  • Submit-secondary training could be an asset.
  • Demonstrated success offering excellent customer support for 3
    to five years most popular.
  • Earlier expertise working in a post-secondary establishment would
    be an asset.
  • Means to raise to 25 lbs.
  • Equivalencies could also be thought-about.



Remuneration$39,530.14 – $ 50,840.66 yearly, plus
a complete advantages package deal. (Classification – Administrative Assist III).


This place is roofed by the Alberta Union of Provincial Staff
(AUPE) Collective Settlement.              

Please submit a
resume and canopy letter to be thought-about for this chance.


About NAIT

At NAIT, individuals matter.


We’re proud to have been named certainly one of Alberta’s Prime Employers  for
12 consecutive years. Growing an interesting, supportive, and rewarding work
tradition is one thing we take critically. We all know that individuals are our largest
asset – they’re what makes NAIT a fantastic place to work.   

At NAIT, you’re a part of a group that makes a distinction within the
lives of scholars, workers and business shoppers and companions. The NAIT tradition
displays our shared values of respect, collaboration, celebration, creativity,
and accountability. We’re dedicated to fairness, variety and inclusion  and
are a proud accomplice of the Canadian Centre for Range and
Inclusion  and Delight at Work Canada.  NAIT is dedicated to
advancing fairness and cultivating inclusion all through the hiring course of. We
particularly encourage purposes from Aboriginal and Indigenous individuals, Black
and racialized individuals, gender and sexually numerous (2SLGBTQIA+ and ladies) individuals,
immigrants, and other people with disabilities.


What we provide

We’ve created a advantages package deal that focuses on well being and wellness,
skilled and private progress, recognition, and work-life stability.

NAIT is a versatile office and relying on the character of your function,
you might request versatile work preparations with respect to the place and if you
work, together with being on-campus full-time, working off-site, or a mixture
of the 2. 

Staff even have entry to wonderful trip time, paid day without work
between Christmas and New Yr’s, a robust recognition program, studying
alternatives, 2 annual all-staff skilled growth days and a lot


Well being and security

can discover the most recent info on NAIT’s response to COVID-19 at

Further necessities

Candidates with training credentials earned outdoors of Canada who’ve
not had them beforehand assessed ought to have their credentials evaluated by
World Training Providers or the Worldwide {Qualifications}
Evaluation Service  (IQAS)



NAIT is an inclusive employer and strives to rent a various workforce.
In case you are contacted by us relating to a job alternative, please don’t hesitate
to contact us if you happen to require any lodging throughout the choice course of.
Please contact us through e-mail at [email protected].


We thanks on your software, nonetheless, solely these chosen for an
interview might be contacted.

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