Service Representative

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Place Abstract:

Beneath the course of a Service Level Affiliate Skilled, performs duties associated to shopper providers, answering questions from present college students, dad and mom, and directors associated to admissions, registration, and different associated questions. Supplies data and explanations regarding packages, insurance policies, and procedures. Processes course and program adjustments, ID playing cards, and directs inquiries to scholar accounts, when relevant. Maintains impeccable scholar data. Resolves issues, looking for recommendation from supervisor, when required.

Main Obligations:

• Advises college students on basic data regarding admissions, course and program registration, and directs inquiries to scholar accounts, when applicable.
• Produces letters, kinds, and paperwork, as requires.
• Supplies data associated to acceptance into packages, eligibility standards, and course withdrawals.
• Ensures that scholar data are correctly documented and filed. Ensures the accuracy and completeness of all data. Follows up on extra complicated points, utilizing the prevailing knowledgebase and consults with colleagues and supervisors, when warranted.
• Attends coaching and proposes course of enhancements.
• Informs supervisor of selections and refers complicated instances to correct models.
• Receives and follows up on issues associated to scholar account price funds. Processes requests for transcripts and letter of attestation. Produces ID playing cards.

Different Qualifying Expertise and/or Talents:
 

Correct with superior consideration to element to make sure integrity of knowledge. Buyer targeted and repair oriented, aiding all purchasers with tact and diplomacy. Wonderful confirmed buyer providers expertise, scholar alternate, scholar accounts, and scholar registration expertise. Confirmed organizational expertise and talent to prioritize and multi-task precisely and effectively. Demonstrated skill to know, apply, and talk admissions and authorized insurance policies, College insurance policies, procedures, and information of Provincial and Federal laws and tips as associated to instructional packages and Scholar providers to college students and workers in any respect ranges. Demonstrated skill to obviously obtain, retain, and transmit data. Confirmed skill to work autonomously and as a member of a staff. Demonstrated skill to take initiative, drawback remedy, and talent to work beneath strain. Demonstrated ease with technological purposes with a confirmed skill to work in a PC atmosphere utilizing MS Phrase, superior Excel and Outlook, Banner (SIS, and FIS), Adobe Skilled and Minerva. Okaynowledge of French and English: McGill College is an English-language college the place daily duties could require English communication each verbally and in writing. The extent of English required for this place has been assessed at a degree #3 on a scale of 0-4.

Enrolment Companies at the moment proposes hybrid distant working prospects.

Minimal Training and Expertise:

DEP – Workplace Methods 3 Years Associated Expertise / DEP – Secretarial Research

Hourly Wage:

(MUNACA Stage F) $29.42 – $36.46

Hours per Week:

33.75 (Full time)

Supervisor:

Service Operations Supervisor

Place Finish Date (If relevant):

Deadline to Apply:

2023-11-23

McGill College hires on the idea of benefit and is strongly dedicated to fairness and variety inside its neighborhood. We welcome purposes from racialized individuals/seen minorities, ladies, Indigenous individuals, individuals with disabilities, ethnic minorities, and individuals of minority sexual orientations and gender identities, in addition to from all certified candidates with the abilities and information to productively interact with numerous communities. McGill implements an employment fairness program and encourages members of designated teams to self-identify. Individuals with disabilities who anticipate needing lodging for any a part of the applying course of could contact, in confidence, [email protected] .