Service Desk Analyst – Dorval


Service Desk Analyst

Are you looking for new challenges as a service desk analyst in the Montreal area? Would you like to join an international company working in the aviation field? Would you like to work in a position offering great flexibility? You will be in charge of the technical support for our internal employee for our West Island office.


  • A competitive salary
  • Access to 2-3 weeks of vacation
  • Health Insurance
  • Many opportunities for growth within the company
  • RSP Program
  • Great Flexibility
  • Free parking


Main Responsibilities

  • Support end user devices and peripherals locally and remotely
  • Application software and hardware support, hardware troubleshooting
  • Manage internal telephone, voice mail and conferencing systems
  • Coordinate office relocations/additions/deletions
  • Provide user-training as required
  • Have a strong understanding on securing networks and end points
  • Investigate network and end point security related incidents
  • Utilize various Network Monitoring tools to ensure optimal network performance
  • Assist in the roll-out of hardware and software to ensure optimal deployment of IT resources
  • Assist in the analysis of business requirements and evaluation of hardware, software and network capabilities and compatibility to determine optimum IT solutions and configurations
  • Maintain IT asset inventory
  • Document implemented systems, including drawings
  • Provide first level technical support for all incoming requests in a professional and courteous manner
  • Analyze and diagnose problems to quickly arrive at workable solutions
  • Research questions using a variety of manuals and resources
  • Build and deploy laptops, desktops, tablets, mobile devices and other related devices
  • Document resolutions for future reference
  • Work on call rotation for after hour support
  • Travel as needed
  • Other duties as assigned


  • Ability to administer diverse environments including PC’s, laptops, tablets, phones and mobile devices
  • Intel PC architecture (all generations)
  • Network equipment and devices (Routers, Switches, etc.)
  • Network architecture (WAN, LAN, WLAN, VPN, etc…) and IP protocols
  • Microsoft product knowledge (Windows Server/Workstations)
  • College degree in Computer Science (or equivalent)
  • 2 years+ of relevant user support experience

Position requires Level 2 Clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program

  • Strong foundation in Windows 7 and 10
  • Knowledge of Outlook and MS Office Suite within an end user support environment would be a definite asset
  • Driven, self-motivated and a strong desire to learn and take on new challenges and projects
  • Must have a valid driver’s license and vehicle


You would like establish yourself in IT, where you can work on IT projects and work on the reliability of computer systems. Send me your info at [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

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