Service Desk Analyst

Service Desk Analyst – ( 2400015Y )

Description

Develop with the most effective. Be a part of a wise, artistic, and impressed workforce that works behind the scenes to assist operational excellence. Our purposeful companies groups (FSTs) present companies to twenty-eight,000 workers in over 400 workplaces worldwide. Bringing collectively people with numerous backgrounds, abilities, and experience, our FSTs are important to creating our Firm stronger.

Your Alternative

Our Data Expertise workforce is at the moment looking for to fill one full-time Tier 1 Service Desk Analyst place whose main function might be to offer immediate and courteous buyer assist by responding professionally to requests for IT technical help by way of telephone, chat, self-service ticketing software or in individual (the place relevant).

Your Key Tasks

• Working in a workforce surroundings, you’ll analyze, resolve and doc issues associated to Stantec’s IT infrastructure and core purposes.

• Primarily answerable for logging, triaging and resolving incidents and repair requests by way of telephone, chat and self-service portal.

• Present sturdy customer support when responding to requests.

• Work in a dynamic and difficult service desk surroundings to offer high quality assist to our inner purchasers.

{Qualifications}

Your Capabilities and Credentials

• Distinctive written and verbal communication abilities might be required along with well-developed drawback fixing and troubleshooting abilities.

• The profitable candidate ought to possess the power to work in a quick paced, multitasking surroundings.

• A powerful information of numerous {hardware}, software program and working programs with an curiosity in and taking the initiative to maintain present with identical.

• Working information of lively listing and ITIL processes may even be key to your success.

• Choice might be given to candidates which have associated expertise with Oracle EBS.

• Robust customer support focus.

Schooling and Expertise

• Submit-secondary training in Data Expertise

• Minimal of 1 to 2 years of IT expertise or equal together with a powerful customer support focus.

This description just isn’t a complete itemizing of actions, duties or tasks which may be required of the worker and different duties, tasks and actions could also be assigned or could also be modified at any time with or with out discover.

Stantec is a spot the place the most effective and brightest come to construct on one another’s abilities, do thrilling work, and make an influence on the world round us. Be a part of us and redefine your private greatest.

Pay transparency legal guidelines require employers to offer the next data for positions which may be within the following jurisdiction(s):

Wage Vary(s):

• $45,700 – $64,000 Min/Max Pay Vary for postings positioned in PEI

• Decrease Mainland $53,800 / BC Different Areas $50,800 – Decrease Mainland $75,400 / BC Different Areas $71,100 Min/Max Pay Vary for postings positioned in BC (Decrease Mainland consists of Vancouver & Burnaby)

The ultimate agreed upon compensation is predicated on particular person training, {qualifications}, expertise, and work location. At Stantec sure roles are bonus eligible.

Advantages Abstract: Common full-time and part-time workers could have entry to well being, dental, and imaginative and prescient plans, a well-being program, well being care spending account, wellness spending accounts, group registered retirement financial savings plan, worker inventory buy program, group tax-free financial savings account, life and unintended dying & dismemberment (AD&D) insurance coverage, short-term/long-term incapacity plans, emergency journey advantages, tuition reimbursement, skilled membership payment protection, and paid time without work.

Non permanent/informal workers could have entry to group registered retirement financial savings plan, worker inventory buy program, and group tax-free financial savings account.

The advantages data listed above might not apply to union positions as a result of advantages for such positions are ruled by relevant collective bargaining agreements.

Main Location : Canada-Alberta-Edmonton

Different Areas : Canada, Canada-British Columbia, Canada-Prince Edward Island

Work Areas :

Edmonton AB

Group : BC-1374 IT Providers-CA Company

Worker Standing : Common

Job Stage : Entry Stage

Journey : No

Schedule : Full-time

Job Posting : Mar 11, 2024, 2:15:20 PM

Req ID: 2400015Y

#further

Stantec gives equal employment alternatives to all certified workers and candidates for future and present employment and prohibit discrimination on the grounds of race, shade, faith, intercourse, nationwide origin, age, marital standing, genetic data, incapacity, protected veteran standing, sexual orientation, gender id or gender expression. We prohibit discrimination in selections regarding recruitment, hiring, referral, promotion, compensation, fringe advantages, job coaching, terminations or another situation of employment. Stantec is in compliance with native, state and federal legal guidelines and rules and ensures equitable alternatives in all elements of employment. EEO together with Incapacity/Protected Veterans