Service Assistant

Concordia University

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Position Number: 50000488 / P4791
Department: Campus Wellness and Support Services
Grade: PE255-6
Campus: Sir George Williams (Downtown)

Salary: $27.24 – $32.34 per hour
Union/Association/HR Policy: CUSSU

Posting deadline: December 14, 2022

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a temporary leave replacement effective until February 24, 2023.

SCOPE
Reporting to the Coordinator, Campus Wellness Administrative Services, the incumbent provides front-line customer service and supports the daily operations of Access Centre for Students with Disabilities (ACSD) and Counseling and Psychological Services (CPS). They carry out an initial triage, prioritize needs, and schedule appointments within Campus Wellness and Support Services, as appropriate.

PRIMARY RESPONSIBILITIES

  • Provide front-line reception to the business units, welcome clientele and visitors, and respond to inquiries and book appointments with counsellors and advisors; receive requests for resources such as laptops and other technologies.
  • Prepare correspondence, advise visitors of program schedules, or inform clientele of missed appointments.
  • Enter data pertaining to accommodated exam requests for students with disabilities; provide scheduling information on special exams to students and faculty.
  • Respond to inquiries received by email.
  • Prepare confidential dossiers for clientele visits, and ensure that files are complete with valid identification and documentation appropriate to each business unit.
  • Identify urgent and emergency situations and ensure that the appropriate professionals are immediately notified.
  • Receive and distribute incoming mail, faxes and special delivery.
  • Enter and modify information in scheduling, and record management systems; compile statistical reports.
  • Book conference rooms and assist with ordering of equipment and refreshments.
  • Provide general office and clerical support for business units.

REQUIREMENTS

  • Diploma of Collegial Studies (two year pre-university DEC) and one to two years of related work experience.
  • Previous experience working in a high-volume service area.
  • Previous experience in a Health setting is an asset.
  • Good knowledge (Level 4) of spoken and written English in order to communicate effectively with students, faculty and staff; basic knowledge (Level 3) of spoken and written French.
  • Basic knowledge of Word, Excel, and PowerPoint.
  • Keen attention to details.
  • Excellent organizational, interpersonal and communication skills with the ability to deal sensitively with individuals.
  • Ability to multitask and work under pressure with frequent interruptions.
  • Aptitude to work in a service-oriented environment as both a member of a team and independently.
  • Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation).

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtiá:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.

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