Service and Support Specialist

This place is part of the Non-Tutorial Workers Affiliation (NASA). 

This place has a time period size of 1 yr plus a day with a chance of renewal and provides a complete advantages package deal which may be considered on our Advantages Overview web page .

Location – North Campus Edmonton

Working for the College of Alberta

The College of Alberta acknowledges that we’re positioned on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to complement our vibrant neighborhood.

The College of Alberta is teeming with change makers, neighborhood builders, and world shapers who lead with function every day. We’re house to greater than 40,000 college students in 200+ undergraduate and 500+ graduate applications, over 13,000 school and employees, 260,000 alumni worldwide and have been acknowledged as one in all Canada’s Greenest Employers for over a decade.

Your work can have a significant affect on an enchanting cross part of individuals—from our college students and stakeholders, to our famend researchers and innovators who’re fairly actually curing ailments, making discoveries and producing options that make the world more healthy, safer, stronger, and extra simply.

Working for the Division/School

Engineering & Operations (Constructing Operations) supplies complete 24-hour help sustaining, working, and monitoring all key institutional infrastructure and constructing programs.

Place

Accountable for monitoring and responding to consumer inquiries together with operational points as they relate to our program by way of varied communication strategies (ticketing programs, help emails or cellphone calls). As the one level of contact for our stakeholders, this place requires a dedication to service excellence with pleasant, skilled, dependable, self-motivated, and robust communication expertise (each verbal and written).  This place requires optimistic and proactive problem-solving expertise.

Duties 

• Serves as a useful resource for routine and basic inquiries and procedures.
• Manages program electronic mail accounts: triage, responding and redirecting inquiries as acceptable.
• Develops a working information of the insurance policies and procedures related to our present constructing safety programs and the flexibility to execute administrative requests related to these programs.
• Work at the side of different Constructing Operations personnel to resolve operational points as they come up.
• Performs knowledge entry for the world or program.
• Carry out stock audits on materials storage areas.
• Full and submit formal tools shutdown requests on behalf of our Operational models.
• Schedule preventative upkeep actions.
• Analyze tendencies in work completion and security coaching analytic platforms and supply suggestions to management based mostly on this info.
• Responds to requests from the College neighborhood in a well timed {and professional} method.
• Help in creating, documenting, and speaking any new processes which may be carried out.
• Maintains recordsdata and submitting programs (laborious copy and digital).
• Replace related course of and process documentation to replicate any modifications or modifications which will have occurred.
• Maintains spreadsheets and/or databases. 
• Schedules and coordinates conferences, occasions, and actions.
• Work in direction of supporting a optimistic and inclusive workspace.

{Qualifications}:

• Certificates in Workplace Administration or equal.
• Capacity to multitask and prioritize workload whereas guaranteeing high quality service is being delivered to purchasers.
• Expertise with course of mapping and creating and documenting fundamental workflows.
• Capacity to focus and work via interruptions.
• In a position to deal with change and deal appropriately with traumatic conditions.
• Sturdy group and time administration expertise with the flexibility to work effectively underneath strain.
• Proficient pc expertise together with familiarity with Home windows & Google merchandise.
• Sturdy interpersonal, customer support and communication expertise.
• Minimal 2 years of equal expertise in a service/help-desk atmosphere can be thought of an asset.

Be aware: On-line purposes are accepted till midnight Mountain Normal Time of the cut-off date.

We thank all candidates for his or her curiosity; nevertheless, solely these people chosen for an interview might be contacted.