Senior Specialist, Education and Training

Ontario Health

Want to make a difference in your career? Consider this opportunity!
Information Management, Decision Support & Analytics (IMDA) is composed of information management and information technology initiatives (IM/IT) with a single strategic focus to improve access, quality and efficiency of patient care. IMDA is responsible for the IM/IT initiatives that support the Ontario Wait Time Strategy, the Emergency Room/Alternate Level of Care (ER/ALC) Information Strategy, eCTAS (Canadian Triage and Acuity Scale) application, ORRS application for the Ontario Renal Network) and will continue to support emerging initiatives.
Within the IMDA portfolio, the Implementation & Support Team is responsible for deploying and maintaining healthcare information management solutions and ensuring solid client relationships and training.
Under the direction of the Training and Education Team Lead, the Senior Specialist, Education & Training supports major provincial digital change management initiatives.
Here is what you will be doing:
The key responsibilities of this position /Les principales responsabilités de ce poste sont:
  • Lead or support the execution of digital change management training and publication of high-quality support materials for external partners, these artifacts are critical to:
    • Reduce data errors and support accurate data is submitted for public reporting (surgery and DI wait times)
    • Support Health System planning, quality improvement, regional performance monitoring and funding allocation (i.e., Bed Capacity Monitoring, Ontario Renal Reporting)
    • Support Emergency Departments staff using eCTAS ( a 24/7 clinical decision support tool for triage nurses)
    • Ensuring Local Registration Authorities are education on responsibilities related to privacy and security related to Ontario Health applications
  • Responsible for independently facilitating webinars for provincial partners (i.e., audience size ranging from 10 to 200)
  • Accountable for learning and synthesizing large bodies of knowledge (business processes , applications, technical systems, hospital system needs, internal Lines of Businesses) and transforming it to meaningful, accurate content for a broad range of stakeholders (i.e., managers, emergency nurses, hospital coordinators)
  • Subject matter expert for select Line of Businesses, examples include (not limited to): Alternate levels of Care, Surgery, Diagnostic Imaging, Emergency Department, Ontario Renal Network, Central Waitlist Management
  • Technical subject matter expert for select applications used by Ontario Health’s provincial partners, examples include (not limited to) the Wait Time Information System (WTIS), Electronic Canadian Triage Acuity System (eCTAS ), Ontario Renal Reporting System (ORRS), Health System Insights Platform(HSI), SharePoint collaboration sites (ATC IS, CKD IS), iport © Access
  • Technical subject matter expert for select applications used by training team, examples include (not limited to): Online Help software (i.e., Robohelp), eLearning Software: (i.e., Camtasia, Captivate, Articulate), Graphic Design software (i.e., PowerPoint, Snag it), Microsoft Software (i.e., Word, Excel for data management, Project Management, OneNote)
  • Responsible for creating/updating update content using Instructional Design best practices. Deliverables (not limited to): presentations, instructor notes, online Helps (using Robohelp), eLearning, videos, release notes, communications for bulletins
  • Ensure clinically relevant case scenarios are used and/or collaborate with clinical subject matter experts
  • Participate in peer reviews of work products to ensure requirements are met such as: technical accuracy, Principles of Adult Learning applied
  • Create or support project plans and proactively advise Team Lead of project statuses, metrics, and stakeholder feedback
  • Apply process improvement methodologies (LEAN), and support knowledge management practices
  • Draft recommendations, client communications, technical solutions, scope and deliverables
  • Support or lead discussions to with business partners
  • Responsible for identifying risks and issues, and advising actions mitigate or resolve as needed, work with relevant stakeholders implement solutions
  • Responsible for independently executing operational activities such as: scheduling webinars, responding to inquires, updating project schedules/statuses, updating training records, maintain training environment, etc.
  • Lead or support Organizational Development initiatives (i.e., new employee training)
  • Independently facilitating training and lead meetings with internal stakeholders
  • Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested
  • Mentor staff as needed
  • Contribute to organizational efforts and initiatives, as appropriate, to enhance Ontario Health’s mission, values and goals
Here is what you will need to be successful:
Education and Experience
Please note: Clinical or Health Care experience may be considered in lieu of some requirements listed below.
  • Bachelor’s degree required or a combined relevant education and work experience will be considered
  • A certificate in any of the following areas is considered an asset: Instructional Design, Training, eLearning, technical writing, Organizational Development, Project Management (PMP), Web Design, Graphic Design, HTML
  • A Healthcare or Clinically related degree is considered an asset (i.e., nursing, ward clerk)
  • 3-5 years of experience including experience in a Clinical or Healthcare setting preferred
  • Recent/relevant experience in supporting digital change management initiatives, facilitating application training (via webinar and/or in person), Instructional Design (for synchronous and asynchronous delivery)
  • 3-5 years of technical writing for publication (comparable or healthcare related experience will be considered)
  • Experience in eLearning and/or video development (comparable or healthcare related experience will be considered)
Knowledge and Skills
Able to demonstrate knowledge in 3 or more of the following areas;
  • Technical writing
  • eLearning and/or video production
  • Collaboration tools ( i.e., SharePoint)
  • Webinar tools (i.e., Microsoft Teams)
  • Graphic design (i.e., iconography) and/or Web design concepts (HTML, style sheets)
  • Ontario Health applications (i.e., WTIS, eCTAS, ORRS) or Ontario Health Lines of Business (i.e., ALC, Surgery, DI, Emergency, Ontario Renal Network)
  • Clinical or Health Care (i.e., nursing)
  • Advanced skills with Microsoft Power Point and Word. Strong skills with Microsoft Excel required
  • Demonstrates knowledge of ADDIE, Adult Learning Principles, Kirkpatrick, LEAN and AGILE project management
  • Superior technical acumen/trouble-shooting abilities or comparable experience in a Health Care setting
  • Must be able to work in an AGILE project management environment i.e., easily adapts to shifting priorities and timelines, adept at balancing concurrent tasks and projects
Must have excellent written/verbal communications skills to support:
  • Development and delivery of presentations, reports and project planning discussions
  • Liaise, train or collaborate with a broad range of stakeholders:
  • External provincial partners (i.e., executive, managers, clinicians, coordinators)
  • Internal (i.e., product development, Lines of business, support staff, subject matter experts)
  • Must be self-motivated, take initiative and able to work independently
  • Must have excellent advisory skills and exercise sound judgment in setting priorities
  • Able to tactfully and appropriately mentor clients and/or new Ontario Health staff
  • Able to apply LEAN tactics to work and process improvement initiatives
  • Meticulous with version controlling, digital asset management and business processes
  • Able to synthesize a broad scope of complex topics and transform it to a format suitable for target audience
  • Able to transform communications or workflows into visually appealing graphical representations
  • Has a positive attitude, collaborative working style, excellent time management skills
  • Strong Project Management skills and working knowledge of Microsoft Project is an asset
  • Experience in supporting information technology projects is an asset (i.e., support desk, project, collecting and documenting requirements)
  • Expertise with Content Management or Learning Management Systems an asset
  • Knowledge of industry best practices or emerging learning technologies as asset
Employment Type: Permanent Full-Time
Paygrade and Zone: 5B
Employment Location: Toronto, Ontario (currently hybrid; subject to change). All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Internal Application Deadline Date: November 23, 2022
Ontario Health actively encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.
Note: As part of the initial recruitment screening process, Applicants must confirm that they are Fully Vaccinated against COVID-19. If Applicants are not Fully Vaccinated, they will be asked to identify any accommodation needs pursuant to a protected ground under the Code. If no such accommodation is identified, the Applicant will not be eligible to proceed through the recruitment process.

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