Senior Service Designer

University of Alberta

This place is part of the Non-Educational Workers Affiliation (NASA).

This place has a time period size of 24 months and gives a complete advantages package deal which may be considered on our Advantages Overview web page .

Location – This position is hybrid with a mixture of distant and in particular person at North Campus Edmonton. 

Working for the College of Alberta

The College of Alberta acknowledges that we’re positioned on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to counterpoint our vibrant group.

The College of Alberta is teeming with change makers, group builders, and world shapers who lead with goal each day. We’re house to greater than 40,000 college students in 200+ undergraduate and 500+ graduate applications, over 13,000 college and employees, 260,000 alumni worldwide and have been acknowledged as one among Canada’s Greenest Employers for over a decade.

Your work could have a significant affect on an enchanting cross part of individuals—from our college students and stakeholders, to our famend researchers and innovators who’re fairly actually curing illnesses, making discoveries and producing options that make the world more healthy, safer, stronger, and extra simply.

Working for the Division/School

The College of Alberta is the fifth largest college in Canada and one of many Prime 150 on the earth. We’re house to 41,000 college students, over 13,000 college and employees, 260,000 alumni worldwide and have been acknowledged as one among Canada’s Greenest Employers for over a decade.

We’re change makers, group builders, world shapers. The College of Alberta won’t ever be glad with the “now.” We are going to all the time be looking for, all the time be difficult and, most of all, all the time be main. Main with Goal is a promise we make as we construct a college for tomorrow, to our college students, college, employees, alumni and our group right here at house and throughout the globe. 


The Senior Service Designer works within the Workplace of the Deputy Provost College students and Enrolment. The Senior Service Designer is accountable for the event and execution of service design, enchancment and innovation for pupil providers on the College of Alberta. The Senior Service Designer guides groups and stakeholders by growing and implementing options for creating and bettering pupil providers, increasing digital capabilities, and maturing the college’s student-centred design tradition. The Senior Service Designer will use rising traits and information to develop sturdy, compelling methods for service innovation to drive development and improve the coed expertise for our various pupil inhabitants and employees.

As a service targeted chief, the Senior Service Designer works collaboratively with campus companions within the Pupil Service Centre, Workplace of the Registrar, Faculties, Colleges, Centres of Experience, Dean of College students, College of Alberta Worldwide, School of Graduate Research and Analysis, College students and exterior companions throughout campus to supply recommendation, steerage and management in service design, enchancment and innovation. The Senior Service Designer has the flexibility to affect groups and stakeholders in direction of a unified route to establish alternatives to enhance and innovate pupil providers and the coed expertise. The Senior Service Designer can even exhibit management within the implementation of steady enchancment initiatives targeted on the digital transformation of pupil providers.

In all aspects of this position, the Senior Service Designer endeavors to combine and advance the College’s commitments to fairness, variety and inclusivity.


  • Form the College’s built-in pupil service mannequin. Educate, affect, and mature the student-centered design tradition inside pupil service models and showcase the significance of human centred design to comprehend profitable service outcomes.
  • Helps pupil expertise and administrative efficiencies by guiding groups by know-how implementations and digital transformation initiatives.
  • Develops and leads methods to place the College of Alberta as a frontrunner in pupil providers and enrolment techniques
  • Leads a number of service design initiatives at numerous levels of their completion.
  • Fosters new concepts and searches for brand spanking new strategies of doing issues. Fashions a tradition of curiosity, empathy, inclusion, innovation, flexibility and resilience for workers.

Minimal {Qualifications}

  • Bachelor’s diploma in Psychology, Anthropology, Sociology, Info Administration, Design (e.g.interplay, graphic, visible communications, product, industrial), Human Pc Interplay(HCI), Pc Science (CS), or a associated area or equal sensible expertise. 
  • Minimal 5 years of related expertise in Service Design and/or Enterprise Evaluation, 8+ years most popular
  • Expertise main groups in implementing new providers and bettering present providers using design pondering ideas and methodologies
  • A deep understanding of human centred-design processes and practices
  • Expertise in lean six sigma and steady enchancment
  • Expertise and data of change administration ideas, methodologies and instruments. Confirmed organizational change administration abilities
  • Distinctive analytical and conceptual problem-solving abilities and talent to synthesize and clearly talk advanced findings to numerous stakeholders
  • Reveal the flexibility to construct relationships, talk, affect, advocate, and negotiate with all kinds of stakeholders
  • Can navigate ambiguity comfortably to discover inventive potentialities, and exhibit understanding of cultural variations

Most popular {Qualifications} 

  • Certificates in Design Considering or System Design is an asset
  • Worldwide Institute of Enterprise Analysts Certification is an asset
  • Expertise in a post-secondary surroundings is extremely fascinating

Observe: On-line purposes are accepted till midnight Mountain Normal Time of the time limit.

We thank all candidates for his or her curiosity; nonetheless, solely these people chosen for an interview can be contacted.

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