Senior Programmer Analyst

Carleton University

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About Carleton University

Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. Carleton is recognized annually as a top regional employer and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence, and Platinum Level Certification for Mental Health at Work. Situated on unceded Algonquin territory and bordered by the Rideau River and historic Rideau Canal in Ottawa, Carleton is just minutes from the heart of our nation’s government and G-7 organizations, providing opportunities for staff and faculty to make a positive impact in our community and around the world.

Duties and Responsibilities:

The primary objective is to ensure that IT enterprise application systems within the University are designed, developed, deployed and supported in a client-centric, efficient and cost effective manner. The incumbent will be responsible for the analysis, development, integration, testing, implementation, documentation and maintenance of new and existing systems, and integration software in support of systems development and enterprise-wide systems operation. The incumbent will assume a leadership role in collaborating with our enterprise systems clients in order to understand their business needs.

The incumbent is responsible for engaging clients to understand requirements, analyzing
alternative system solutions, proposing or reviewing system design to ensure requirements
are met, and facilitate the implementation of system enhancements or changes.


The incumbent must possess the following qualifications:
•Highly developed analytical, problem solving and organizational skills
•Highly developed ability to think logically through complex procedural and systems processes.
•Highly developed communication, presentation and consultation skills are required.
•Excellent client service and conflict resolution skills to establish effective liaison and
rapport with University staff at all levels; high level of tact and diplomacy; interviewing
and group workshop skills; highly motivated self-starter with proven ability to work
without supervision are all essential to the position.
•Process workflow system experience is an asset; packaged software implementation
experience for large systems is an asset; experience in the design and implementation of
custom developed systems is an asset; knowledge of Enterprise Resource Planning – ERP
in Banner is an asset and knowledge and understanding of roles and responsibilities of
each University department is an asset.

Education and Experience:

The above is normally acquired through the completion of:
•Honours degree in Computer Science or a related field
• 4 to 6 years of directly related experience, normally acquired through several years of consulting on various information systems projects.

HR Note:

Carleton University and CUPE 2424 re currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Important Note Regarding Pandemic Related Operations:

This position is regularly required to work on campus. Due to the ongoing dynamic nature of Covid-19, you may be required to work temporarily remotely due to public health requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all directives to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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