Senior Product Manager

University of British Columbia

Workers – Non Union

Job Class

Job Title
Senior Product Supervisor

UBC IT Digital Enablement (Kevin Labadie)

Posting Finish Date
December 15, 2023

Word: Purposes will probably be accepted till 11:59 PM on the day previous to the Posting Finish Date above.

Job Finish Date

At UBC, we consider that attracting and sustaining a various workforce is essential to the profitable pursuit of excellence in analysis, innovation, and studying for all school, workers and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy range to UBC as a office, and creates the mandatory circumstances for a rewarding profession. 

Job Abstract

The Senior Product Supervisor on the College of British Columbia (UBC) performs a pivotal and strategic function because the driving drive behind the M365 initiative and associated providers. This function is targeted on shaping the broader strategic path and supply of a cloud platform that is among the establishment’s core enterprise applied sciences. Because the M365 product proprietor, the Senior Product Supervisor collaborates intently with educational and administrative models to deeply perceive their distinctive wants, aligning M365 capabilities with the establishment’s overarching targets.

On this management function, the Senior Product Supervisor oversees mission and sustainment groups to make sure alignment with UBC’s strategic imaginative and prescient. Whereas Undertaking Managers are accountable for executing particular initiatives, the Senior Product Supervisor units the course, guaranteeing every initiative contributes to the forward-looking roadmap.

The Senior Product Supervisor additionally leads operational and ongoing sustainment efforts for the providers of their purview, managing the help groups and strategically nurturing M365 adoption. Distinctive stakeholder relationship-building expertise are very important to swiftly set up belief and achieve profound insights into various neighborhood wants. This function excels in shows and interpersonal interactions, adeptly partaking with government management and technical models.

The Senior Product Supervisor is accountable for optimizing the college’s funding in M365, strategically positioning the platform to reinforce instructing, studying, analysis, and office productiveness. This overarching imaginative and prescient and strategic method outline the core focus of the function.

Organizational Standing

The Senior Product Supervisor stories to the Director of Digital Enablement and works intently with the remainder of the UBC IT management group, campus stakeholders, distributors and exterior establishments. The incumbent supervises a group of pros together with managers, programs analysts, programmer analysts, technical analysts, utility architects and high quality assurance analysts.
Work Carried out

  • Management and Imaginative and prescient: Spearhead the M365 initiative at UBC as its chief advocate and champion.
  • Stakeholder Engagement: Collaborate with educational and administrative models to grasp their wants and align M365 capabilities.
  • College Funding Optimization: Strategically leverage the college’s M365 funding for office productiveness in addition to instructing, studying, analysis functions.
  • M365 Roadmap Possession: Lead the planning and implementation of the M365 roadmap at UBC.
  • Compliance and Safety: Guarantee information safety, privateness and safety compliance are prioritized and managed successfully.
  • Governance and Coverage Improvement: Handle governance insurance policies and practices inside M365, together with information retention, entry management, and data administration insurance policies, In collaboration with Enterprise Knowledge Governance and Authorized Counsel.
  • Platform Adoption and Price-Efficient Administration: Deal with strategic platform adoption and cost-effective administration.
  • Finish-Person Coaching and Adoption: Drive end-user coaching and adoption initiatives to make sure efficient utilization of M365 capabilities.
  • Efficiency Metrics and Reporting: Monitor and report on key efficiency metrics associated to M365 adoption, utilization, and ROI, and the way these metrics inform strategic choices.
  • Integration and Collaboration: Guarantee optimum integration of M365 with enterprise programs and different collaboration instruments.
  • Presentation and Interpersonal Abilities: Successfully talk M365 advantages to have interaction with stakeholders.
  • Undertaking and Monetary Oversight: Collaborate with Undertaking Managers and handle monetary duties.
  • Vendor Administration: Oversee vendor relationships, aligning with the strategic imaginative and prescient of the M365 initiative.

Core Duties

  • Undertaking and Crew Management: Lead mission groups and ongoing sustainment groups, with a concentrate on folks administration duties.
  • Program Supply: Take possession of delivering the M365 program, with an emphasis on program administration duties.
  • Ongoing Sustainment: Handle the help group and strategically broaden M365 adoption, addressing operational points.
  • Stakeholder Relationship Constructing: Domesticate wonderful stakeholder relationships to achieve belief and understanding of unit wants.
  • Operational Implementation: Guarantee optimum utilization of the college’s M365 funding for numerous functions via operational execution.
  • Core Monetary Duty: Handle monetary points associated to mission/operational budgets and vendor expenditures.
  • Efficient Crew Collaboration: Collaborate successfully with Undertaking Managers, SMEs, technical consultants, and vendor groups to make sure tactical mission and program success.
  • Carry out different associated duties as required.

Consequence of Error/Judgement

Within the Senior Product Supervisor function at UBC, errors or lapses in judgment can considerably hinder the supply of communication and collaboration providers. Misalignment with educational and administrative models or ineffective management of mission and sustainment groups might impede the college’s strategic targets. Insufficient stakeholder relationships might disrupt collaboration and precedence setting, doubtlessly limiting the platform’s effectiveness. Failures in managing M365 adoption would possibly have an effect on its long-term utility.

Failure to satisfy service stage obligations for efficiency and availability of providers might adversely affect the College neighborhood, together with the big majority of scholars, school and workers, and will value tens of millions of {dollars} in misplaced productiveness, funding and income. It additionally dangers damaging the fame of UBC and UBC IT.

Supervision Obtained

Within the Senior Product Supervisor function on the College of British Columbia (UBC), direct supervision is supplied by the Director of Digital Enablement. Moreover, Program steerage and strategic path are obtained from the M365 initiative sponsors and the Chief Data Officer (CIO) of UBCIT. The incumbent should be capable to work independently and assume full accountability for his or her choices.

Moreover, the Senior Product Supervisor collaborates intently with the Director of Enterprise Structure and the Director of Program Supply, working in partnership to make sure the profitable growth, implementation, and sustainment of the M365 initiative. These collaborative efforts assist in shaping the strategic path of the M365 program, guaranteeing its alignment with the broader targets and targets of the college.

Supervision Given

The Senior Product Supervisor supervises workers straight and not directly via subordinate leaders; oversees deliverables assigned to contractors different people on a mission foundation.

Oblique accountability is exercised over mission groups, that are assembled from a mix of PMO and operations group members to drive particular initiatives ahead. This complete supervisory method ensures the profitable execution and ongoing enhancement of the M365 initiative and associated providers.

Minimal {Qualifications}
Put up-graduate diploma. Minimal of ten years of associated expertise together with at the least 4 years of managerial expertise plus three years of specialised expertise within the design and implementation of main pc programs, or the equal mixture of schooling and expertise.
– Willingness to respect various views, together with views in battle with one’s personal

– Demonstrates a dedication to enhancing one’s personal consciousness, data, and expertise associated to fairness, range, and inclusion

Most well-liked {Qualifications}

  • Training: An undergraduate diploma in a related self-discipline is required. A postgraduate diploma could also be needed for specialised positions.
  • Certification: Having a Undertaking Administration Skilled (PMP) designation is taken into account an asset.
  • Technical Experience: Proficiency in a M365 technical space is important. This contains robust expertise with Azure Surroundings, architectural design, workload migration from on-premises to the Cloud, and Cloud Migration Technique.
  • Procurement: Proficiency in making ready RFPs and managing RFIs/RFPs for the analysis, choice, and procurement of services and products from distributors.
  • Administration Abilities: Experience in change administration, price range growth, monetary administration, and danger administration.
  • Technical Information: A deep understanding and hands-on expertise with numerous applied sciences, together with M365 experience in Change, OneDrive, Groups, Voice, Collaboration, Lively Listing/Azure Lively Listing, Intune MDM/MAM, Autopilot, SharePoint, Azure atmosphere and structure, safety, governance, DR planning, and MS Azure Digital Desktop.
  • Supervisory Expertise: Supervisory expertise required.
  • Larger-Training Expertise: Expertise in a higher-education atmosphere, in addition to data of coverage and regulatory compliance, is an asset.
  • Management Mindset: A management mindset with a concentrate on mentoring and training group members.
  • Independence: The power to work independently and assume full accountability for choices.
  • Undertaking Administration Abilities: Demonstrated capacity to conduct wants analyses, plan, arrange, handle, monitor, full, and consider initiatives inside allotted time and sources. Successfully facilitate teams to realize applicable outcomes.
  • Communication: The potential to develop and ship efficient shows and workshops.
  • Useful resource Administration: The power to determine, get hold of, and successfully handle organizational sources (e.g., folks, supplies, property, budgets).
  • Multitasking: Proficiency in managing a number of duties and priorities, working in a fast-paced atmosphere, and assembly time-sensitive, vital deadlines.
  • Improvement Information: Intermediate data of functions growth methodologies, in addition to growth and implementation finest practices, “guidelines of thumb,” and benchmarks is an asset.
  • Trade Consciousness: An understanding of key tendencies and gamers within the IT business.
  • Management Abilities: Efficient management, consulting, consensus constructing, battle decision, negotiation, and team-building expertise are property.

Collaboration – Identifies and improves communication to deliver battle inside the group into the open and facilitate decision. Brazenly shares credit score for group accomplishment. Screens particular person and group effectiveness and recommends enchancment to facilitate collaboration. Thought of a task mannequin as a group participant. Demonstrates excessive stage of enthusiasm and dedication to group targets beneath tough or antagonistic conditions; encourages others to reply equally. Strongly influences group technique and processes.

Communication for Outcomes – Converses with, writes strategic paperwork for, and creates/delivers shows to inner enterprise leaders in addition to exterior teams. Leads discussions with senior leaders and exterior companions in ways in which help strategic planning and decision-making. Seeks a consensus with enterprise leaders. Debates opinions, assessments understanding, and clarifies judgments. Identifies underlying variations and resolves battle brazenly and empathetically. Explains the context of a number of, complicated interrelated conditions. Asks looking out, probing questions, performs satan’s advocate, and solicits authoritative views and recommendation previous to approving plans and suggestions.

Downside Fixing – Diagnoses issues utilizing formal problem-solving instruments and methods from a number of angles and probes underlying points to generate a number of potential options. Proactively anticipates and prevents issues. Devises, facilitates buy-in, makes suggestions, and guides implementation of corrective and/or preventive actions for complicated points that cross organizational boundaries and are unclear in nature. Identifies potential penalties and danger ranges. Seeks help and buy-in for downside definition, strategies of decision, and accountability.

Accountability – Units enhanced targets for self and others. Screens efficiency tendencies and identifies alternatives to enhance requirements. Offers common suggestions and suggests different approaches needed to make sure that organizational targets and superior requirements are achieved. Delegates accountability and reallocates sources as wanted to make sure that priorities are met for initiatives inside space of accountability.

Analytical Considering – Determines standards for assessing points and alternatives. Establishes clear targets and priorities wanted to evaluate efficiency. Identifies relationships and linkages between completely different data sources. Anticipates points that aren’t readily obvious on the floor. Identifies root causes and results. Establishes clear targets and priorities. Anticipates potential issues and develops options wanted to resolve them. Systemically analyzes relationships between apparently impartial issues and points. Evaluations and cross-reviews stories. Identifies tendencies in addition to remoted occasions. Interprets analytical stories into administration shows, and supplies steerage to resolve points. Anticipates the potential consequence of potential options. Identifies areas of serious concern or alternative. Probes and initiates analysis to determine vital issues.

Enterprise Information – Directs and coordinates the event and implementation of process-based options that cross organizational traces. Creates enterprise case for funding in course of and technological enhancements. Units clear explanations for the mixing and alignment of expertise and group features, specializing in the strategic worth supplied.

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