Senior Processor, Special Arrangements – Bilingual


We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit (

What You’ll Be Doing

As a Special Arrangements processor, you will be accountable for the implementation of Special Arrangements with respect to interest and service fee arrangements negotiated with business customers to ensure that revenue is collected in a timely manner. This applies to business deposits products and cash management products which are managed by the Global Transaction Banking Department.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

  • Accurately implement negotiated Special Arrangement to ensure revenue is collected in a timely manner. This applies to interest arrangements and service fee arrangements for Mid Market and Large Corporate clients, as well as some product billing fees for small business

  • Review, validate customer’s account profile and ensure programming is correct as per special arrangements and make necessary changes if applicable

  • Identify and take steps to resolve revenue leakage issues.

  • Process the interest arrangements to Automated Interest System (AIS) for all Segments – Large Corporate, Midmarket and Small Business

  • Ensure all interest and revenue adjustments are escalated to appropriate party to ensure proper interest payments.

  • Notifies the correct areas for any variances and discrepancies, i.e.; CB & A (Customer Billing and Analysis) billing and AIS (Automated Interest Systems) and or Intria of new and or amendment arrangements. Ensure instructions are accurate and clearly defined.

  • Provide direction to Intria and RO to ensure that account programming on CDS (Commercial Deposit Services) are correct, i.e.; interest bearing vs. non-interest bearing, service fees programmed as waived, standard, flat, etc.

  • Act as liaise between Segments and Operational areas for implementation.

  • Implement negotiated contract to GDP- CPD (Client Pricing Database) to accurately reflect rates

  • Monthly CPD reconciliation variances.

Who You Are

  • You’re knowledgeable. You have a broad knowledge of CIBC products, and pricing guidelines. You have knowledge of relevant host branch, RO/Intria process, and a general understanding of banking systems. You have strong computer literacy including working knowledge of Microsoft Word, Excel and Access

  • You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.You have basic accounting knowledge and an aptitude to deal with numbers.

  • You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with othersthrough respect and authenticity.

  • You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.

  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

  • You’re fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

Employment Type


Weekly Hours



Analytical Thinking, Client Relationship Management, Customer Experience (CX), Post-Sales Support, Product Knowledge, Teamwork, Transaction Banking

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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