Senior Manager, Pharma Relations Client Strategy – Express Scripts Canada


We are seeking a dynamic Client Strategy Senior Manager to support our Pharma Relations team. This role involves strategizing and executing plans related to ESC’s Product Listing Agreement (PLA) portfolio – with the key objectives of enhancing client experiences, driving client satisfaction, and ensuring long-term success and retention. The ideal candidate will be a strategic thinker with a clinical background and a passion for service excellence.

The Client Strategy Senior Manager will own the relationship between ESC and its various PLA clients as it relates to the subject matter. Success in the role involves working alongside ESC’s PLA clients to support the implementation of PLAs, being a PLA subject matter expert, and to providing first level advice to client questions. This role will also organize and lead all PLA client meetings and business reviews.

Broadly speaking, success in the role also involves gaining both a deep understanding of the PLA landscape in Canada and how that resonates with each PLA client’s philosophy.


  • Serves as a Sr. Advisor for PLA Clients
  • Work closely and collaborate with ESC’s broader Sales, Account Management, and Clinical teams
  • Build relationships with all PLA Clients
  • Facilitate the implementation of PLAs across all PLA clients.
  • Lead client meetings, manage agenda, presentations and manage takeaways
  • Be the first point of contact for ESC’s PLA clients on the subject matter
  • Become an expert on the PLA landscape in Canada.
  • Develop and maintain appropriate dashboards and KPIs


  • Bachelor’s degree in Pharmacy required
  • Bilingualism (English/French) is an asset.
  • 6+ years’ experience in pharma or healthcare Landscape
  • Extensive experience working with external clients/stakeholders
  • Strong working knowledge of MS Office Suite of tools, with CRM database experience a plus
  • Subject matter expertise in market access, benefits/insurance industry and drug reimbursement processes in the public and private payer landscape
  • Understanding of Canadian pharmaceutical landscape, PBM business, and provincial formularies and regulations
  • Excellent client facing interpersonal skills with demonstrated ability to communicate effectively, courteously, and tactfully with the ability to build trust and rapport 
  • Exceptional organizational skills with a proven ability to efficiently prioritize tasks and manage deadlines
  • Confident, self-starter with a unique ability to act quickly.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada’s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

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