Senior Manager, Operational Risk


We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit (

What you’ll be doing

As the Senior Manager, Operational Risk, you will assess, prioritize and track risk across domains such as data management, technology (e.g. application delivery, technology infrastructure, architecture, disaster recovery), business interruption and project risk. You will assist in researching and providing risk oversight for emerging technology risks. In this capacity, the Senior Manager will work closely with their TI&I and risk partners across the company to manage operational risk with a consistent and collaborative approach.

How you’ll succeed

  • Risk management – As an individual contributor, you review operational practices, risk assessments, controls, deficiencies, metrics, and other relevant information to form an independent view of technology risks and perform effective challenge. You leverage a risk-based approach to understand and manage risk of technology-related activities to ensure alignment to operational risk management policies and framework, CIBC risk appetite and more granular risk tolerances. You perform independent assessment of business lines on activities such as projects, risk and controls self-assessments and incidents using standard operational risk tools and processes. You leverage strong data and analytical skills to perform detailed research to produce risk insights and document them for distribution to various internal audiences. You generate impactful and insightful risk reporting at a level of quality to be presented to senior leaders within CIBC. You have strong organizational skills with the ability to manage multiple activities simultaneously under tight deadlines.

  • Technical expertise – You bring instant credibility by skillfully leveraging your strong breadth of experience and depth of knowledge in key areas such as data management and governance, artificial intelligence concepts, technology (e.g. cloud, network, DevOps, APIs, IT service management) and security to review risks and controls of the business lines and drive positive risk management outcomes. You are relied upon for your deep expertise in specific domains to support the risk activities across the team (e.g. risk reviews, project reviews).

  • Advisory – Maintain an industry view of the broad operational risk landscape, understand best practice and performance benchmarks and monitor emerging operational risk trends related to technology and data. Provide guidance on the management of operational risk when consulted, including risk mitigation strategies.

  • Collaboration – Leverage your strong communication, interpersonal skills and teamwork to build and sustain strong internal relationships where you are viewed as a valued partner that offers sound guidance and demonstrates a deep understanding of their environment and context.

  • Educational support – Promote a culture of risk awareness and the importance of practicing sound operational risk management. Ensure that operational risk policies and processes are effectively communicated and that education and training is provided.

Who you are

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.

  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

  • You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

  • You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best. You are able to work through ambiguous situations and able to think on your feet to solve problems.

  • You can demonstrate breadth of experience across data management and governance, emerging technology risks, technology delivery, business continuity and associated industry frameworks and regulations. It’s an asset if you have technical experience in areas such as data architecture, cloud, Agile/DevOps, APIs/microservices and technology automation.

  • You’re a certified professional. Industry recognized certifications such as DCAM is preferred, and other designations such as ITIL or CISSP are not mandatory but are considered assets.

  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 29th Floor

Employment Type


Weekly Hours



Business Continuity, Data Governance, Data Management, Emerging Technology Trends, Operation Risk Management, Project Risks, Risk Management, Risk Management Programs, Risk Mitigation Strategies, Technology Infrastructure Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Apply Now

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