Senior IT Support Technician

We are looking for a technically skilled candidate with excellent network, desktop and IT support and customer service skills.

Duties:

· End user hardware support includes:network equipment (Switches, Routers, WIFI),workstations, mobile phones, printers, copiers and phone systems.

· End user software support for Microsoft Office Suite (2019/2021 and Office 365), Windows Operating System (Windows 10 and 11), QuickBooks and various other software packages

· Ensure all Helpdesk calls are properly entered into Tuor’s ticketing system and completed in a timely fashion

· Setup, configure and deploy new and existing hardware and software

· Reference point for all IT-related queries at the user level

· Responding to user needs in a timely manner

· Ensuring the optimal running of all systems

· Occasional on-call responsibilities from time to time

· Any other related IT duties

· Interact with clients in a professional and friendly manner

· Listen to technical needs of the client, understand their problems and implement solutions

Responsibilities:

· Desktop support

· Installing and configuring hardware and software components to ensure usability

· Troubleshooting hardware and software issues

· Repairing or replacing damaged hardware

· Installing and upgrading anti-virus software to ensure security at the user level

· Performing tests and evaluations of new software and hardware

· Providing support to users and being first point of contact for error reporting

· Establishing relationships with all departments and colleagues

· Ensuring compliance of corporate IT protocols

· Recording technical documentation as may be required

Requirements:

· Appropriate and relevant technical degree, diploma or certificate from a recognized educational institution

· 5+ years of experience in computer networks and systems maintenance

· A+, Linux+ or Cisco-certified, or similar network associate accreditation is advantageous

· Excellent verbal and written communication skills

· Good interpersonal skills

· Excellent customer service skills

· Attention to detail

· Good problem solving skills.

Some of the Perks at Commerx:

· A fun, casual, fast-paced work environment

· Great office outside downtown with free parking

· Flexible start time

· Competitive base salary with significant bonus potential

· Personal Time Off (PTO) concept

· Continuing education programs

· Benefit program

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Calgary, AB T2G 4B7: reliably commute or plan to relocate before starting work (preferred)

Experience:

• IT Technician OR IT Support Technician: 5 years (preferred)
• in computer networks and systems maintenance: 5 years (preferred)
• Desktop support: 4 years (preferred)
• Windows Operating System (Windows 10 and 11: 4 years (preferred)

Licence/Certification:

• A+, Linux+ or Cisco-certified (preferred)

Speak with the employer
+91 8077387125