Senior Detection Analyst (12M Contract)


Senior Detection Analyst (12M Contract)

Requisition ID: 183927

Be a part of a function pushed successful crew, dedicated to outcomes, in an inclusive and high-performing tradition.


The Senior Fraud Detection Analyst is answerable for stopping and minimizing losses to the Financial institution ensuing from fraudulent exercise on Cost playing cards and deposit accounts. That is achieved by working alerts generated by fraud monitoring programs and/or batch studies, analyzing exercise/developments, reviewing earlier exercise and contacting prospects, Branches and different FI’s to find out if the account has been compromised and if proactive measures are essential to dam the account from additional use.

Key Accountabilities

• Champions a buyer centered tradition to deepen consumer relationships and leverage broader Financial institution relationships, programs and information.

• Detect and forestall fraudulent exercise with respect to the Financial institution’s bank cards, debit playing cards, ScotiaOnline, E-mail Cash Transfers, Western Union, and deposit fraud by:

o Analyzing alerts generated by numerous fraud detection instruments and assessing the likelihood that fraud is happening.

o Making a choice, based mostly on the evaluation accomplished, to dam the account, scale back the restrict on the cardboard, place a maintain on the account or contact the cardholder and/or department to debate the exercise.

o Participating with the branches and different FI’s in figuring out the legitimacy of suspicious exercise

o Working carefully and successfully with the remainder of the Fraud Detection Staff in sharing info and developments to make sure massive scale fraud developments are recognized and actioned rapidly.

o Within the occasion of a big scale fraud assault, working successfully with the crew to determine the potential factors of compromise as rapidly as attainable and getting different Scotiabank playing cards in danger recognized and motion taken earlier than fraudulent exercise happens

o Escalating new/rising fraud developments to administration in order that new fraud detection guidelines may be carried out to counteract this exercise.

o Reviewing frauds caught and missed every day to make sure steady enchancment in fraud detection effectiveness.

o Sustaining distinctive information and understanding of all procedures, services associated to function

o Monitor Service Degree Agreements and Alert queues for well timed actioning of alerts as per the queue precedence matrix.

o Determine patterns and developments, then interact with applicable enterprise line companion to escalate if essential

• Obtain and preserve required service stage requirements by:

o Working at optimum effectivity of the division by making certain productiveness objectives are attained

o Responding to incoming phone and written inquiries from prospects,

o Speaking with branches and different Financial institution departments to resolve inquiries relative to fraud points and/or complaints

o Strictly adhering to schedules thereby making certain immediate customer support and response time.

o Comply with buyer downside decision course of to take possession of buyer concern and resolving buyer points at first level of contact.

o Precisely finishing fraud studies with all required info to facilitate the expeditious adjudication of fraud file

• Perceive how the Financial institution’s danger urge for food and danger tradition needs to be thought-about in day-to-day actions and choices

• Reduce Fraud danger and losses by adhering to Scotiabank’s coverage, procedures and key controls;

• Prioritize and course of buyer requests (i.e. inquiries, transactions, case work) in a well timed and environment friendly method

Key Competencies/Dimensions

• Sturdy communication abilities in English (French could be thought-about an asset)

• Flexibility required with enterprise hours

• Utilization of energetic listening abilities and applicable acknowledgment statements

• Functionality to construct buyer loyalty by way of listening, relationship constructing, {and professional} and persuasive communication abilities

• Potential to work in a fast-paced, altering atmosphere

• Potential to navigate between a number of Home windows-based utility system

• Important pondering and sound choices are required to keep up an appropriate stability between fraud management and customer support

• Keep distinctive information and understanding of all procedures, services associated to function.

• The complexity of alerted accounts varies in nature because the fraud panorama modifications – from fraud developments/ways which might be identified with minimal danger and little complexity to these with increased danger, complexity and found to be new/rising fraud pattern/tactic

• Sturdy consideration to element with the power to acknowledge danger and take applicable steps to attenuate the influence on each the shopper and the Financial institution

• Authorize buyer transactions as much as $5000 to exempt from fraud guidelines

• Functionality to construct buyer loyalty by way of listening, relationship constructing, skilled and persuasive communication abilities

• Help the Financial institution’s annual Fraud Plan ($102MM F’21), and enterprise goals for the division

• Obtain/exceed each day/weekly particular person and crew KPIs

Schooling / Expertise / Different Data (embody solely these which might be particular to the function)

• Customer support expertise; demonstrated dedication to offering high quality customer support

• Potential to confidently tackle excessive workload and alert quantity, whereas prioritizing and multitasking

• Functionality to construct buyer loyalty by way of listening, relationship constructing, {and professional} and persuasive communication abilities

• Potential to work in a fast-paced atmosphere

• Confirmed interpersonal, communication and downside decision abilities

• Potential to navigate between a number of Home windows-based utility programs

• Good analytical, verbal, and written communication abilities

• Sound understanding of the Financial institution’s Visa and ScotiaCard services together with however not restricted to retail and industrial bank cards, ScoitaCards, ScotiaOnline, TeleScotia, E-mail Cash Switch, Western Union and Visa Debit.

• Working information of the applying programs that assist debit/bank card and alternate supply channel merchandise together with CIS, MV, KS, AS400, TSYS, ScotiaGlobe, Picture, and so forth.

• Thorough information of the Financial institution’s fraud mitigation instruments together with PRM, VRM, DFM, Net Extraction, Crystal Reviews, Interac On-line, Mike Community, and so forth.

• Working information of fundamental PC functions (e.g. Microsoft Phrase, Microsoft Excel, Lotus Notes, and so forth.)

• Fluency in each English and French language abilities (studying, writing, and spoken) is an asset

• Earlier Retail Banking and / or Recommendation/Name Centre expertise is an asset

• Publish-secondary schooling in enterprise or different associated disciplines is in an asset

Working Circumstances

• This unit runs on a 24-hour operation.

• The placement for this place is Don Mills & Eglinton, North York, ON.

• Bilingualism in French is taken into account an asset.

• Work in a normal office-based atmosphere; non-standard hours are a standard prevalence.

Place: Senior Analyst, Fraud Detection / Fraud Administration Operations

• Work is topic to frequent interruptions contributing to an absence of management over the tempo of labor. Cardholder points are typically very delicate and emotional due to this fact anxious in nature.

• The place requires using a headset.

• The incumbent’s desk is positioned near co-workers and is topic to fixed noise.

• He/she is anticipated to work occasional extra time on account of peak season, intervals of elevated quantity, fraud developments and/or absences. Working exterior of ordinary hours and Statutory/Common holidays is required to make sure the division has satisfactory protection on a 24/7 hour foundation

Location(s): Canada : Ontario : Toronto

Scotiabank is a number one financial institution within the Americas. Guided by our function: “for each future”, we assist our prospects, their households and their communities obtain success by way of a broad vary of recommendation, services, together with private and industrial banking, wealth administration and personal banking, company and funding banking, and capital markets.

At Scotiabank, we worth the distinctive abilities and experiences every particular person brings to the Financial institution, and are dedicated to creating and sustaining an inclusive and accessible atmosphere for everybody. In the event you require lodging (together with, however not restricted to, an accessible interview website, alternate format paperwork, ASL Interpreter, or Assistive Know-how) throughout the recruitment and choice course of, please let our Recruitment crew know. In the event you require technical help, pleaseclick right here ( . Candidates should apply instantly on-line to be thought-about for this function. We thank all candidates for his or her curiosity in a profession at Scotiabank; nonetheless, solely these candidates who’re chosen for an interview might be contacted.

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