Retail Supervisor

Mount Royal University

Based in 1910 and positioned in Calgary, Alberta, Canada, Mount Royal College grew right into a vibrant school within the Thirties and have become a mid-sized college in 2009. Mount Royal has carved out a definite area of interest by providing smaller class sizes, a sturdy liberal training and distinctive undergraduate packages. At present, greater than 15,000 credit score college students select from 13 bachelor levels and 36 majors.

Mount Royal College is positioned within the conventional territories of the Niitsitapi (Blackfoot) and the folks of the Treaty 7 area in southern Alberta, which incorporates the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Iyarhe Nakoda. We’re located on land the place the Bow River meets the Elbow River. The standard Blackfoot identify of this place is “Mohkinstsis,” which we now name town of Calgary. Town of Calgary can be dwelling to the Métis Nation.

Mount Royal College is dedicated to eradicating obstacles and fostering the inclusion of voices which have been traditionally underrepresented or discouraged in our society. In assist of our perception that range in our college and employees enriches the work, studying and analysis experiences for the complete campus group, we strongly encourage members of the designated teams (ladies, Indigenous Peoples, individuals with disabilities, members of seen minorities, and various sexual orientation and gender identities) to use and self-identify.

The Cougars Campus Retailer operates as a division inside Enterprise and Retail Companies. It operates as a retail middle to supply educational course supplies, companies and merchandise to college students in assist of the mission and monetary targets of the college.

The Retail Supervisor is accountable for the day-to-day front-of-house (FOH) retail operations of the Cougars Campus Retailer (CCS). The incumbent is accountable for helping with employees hiring, scheduling, supervision, and delegation. This place is the organizational professional on the Level-of Sale (POS) system together with programming, stock and gross sales monitoring, and employees coaching. This place can be accountable for supporting procedural growth to satisfy operational outcomes associated to customer support, loss prevention, and bodily format. This particular person primarily works behind the service counter and on the service flooring.


Duty 1 (50%): Employees Supervision  

  • Resolves buyer complaints that may’t be resolved by front-line employees;

  • Trains and develops employees to make sure environment friendly operation of the Campus Retailer; 

  • Ensures employees have entry and perceive all insurance policies and procedures that influence their particular space(s) of duty;

  • Oversees the Campus Retailer E mail and Web site Chat to make sure well timed and acceptable options are offered to clients;

  • Supplies delegation of each day duties to the FOH staff and ensures well timed follow-up on process completion;

  • Ensures all positions inside their purposeful space have at minimal two folks educated for acceptable back-up; 

  • Scheduling and zoning all employees to satisfy the operational wants of the Campus Retailer; and 

  • Supplies back-up to the Again of Home Supervisor within the case of leaves or absences 

Duty 2 (30%) Retail Operations

  • Replace loss-prevention procedures to attenuate theft and fraud;

  • Takes the lead in ongoing growth of and execution of the Campus Retailer Buyer Expertise Mannequin and trains and coaches FOH staff to satisfy expectations;

  • Helps bodily house planning and design to satisfy the enterprise cycle; 

  • Works with the Buying Supervisor and Merchandiser to make sure the ground house is restocked and presentable always; 

  • Help all retail areas when required relying on enterprise volumes, which incorporates frontline operations; and

  • Accountable for all POS software program programs throughout the Campus Retailer together with procedural growth on the best way to work with particular purposes.

Duty 3 (10%) Monetary Accountability – Reporting and Controls

  • Accountable for monitoring each day monetary reconciliations for FOH transactions together with refunds, voids, and reductions; 

  • Works with the Campus Retailer Supervisor to determine each day, weekly, month-to-month and quarterly gross sales and KPI targets based mostly on the funds of the enterprise unit.

  • Displays stock discrepancies as recognized by the Stock Management Supervisor; 

  • Accountable for working with the Campus Retailer Supervisor to maintain scheduling of casuals throughout the budgetary necessities; and

  • Participates in bodily stock depend in coordination with the Stock Management Supervisor as outlined within the Data of the Enterprise (KNOB) doc as authorized by the Director of Enterprise and Retail Companies.  

Duty 4 (10%): Tasks & Committees

  • Works on particular initiatives as requested by the Campus Retailer Supervisor;

  • Serves on related College committees and mission groups as decided by the Campus Retailer Supervisor; and

  • Participates in trade associations as required to remain on prime of trade tendencies; 

Different duties as required.

Prolonged hours throughout peak durations (back-to-school rush, stock, Convocation and many others.) shall be required, together with working some evenings and weekends as enterprise requires.

Minimal expertise and/or coaching required:

  • Two-Yr Diploma from a College or Equal or Journeyman Ticket
  • 3-5 years Entrance of Home retail supervision expertise

Gifted and dedicated staff are the driving pressure behind pupil success. We attempt to be an employer of alternative amongst Canadian post-secondary establishments. 

At Mount Royal College, we acknowledge that individuals are a mix of many intersecting identities; we work to domesticate an setting that welcomes the entire particular person, and harnesses the energy that’s obtainable in our range, making a wealthy and inclusive office.

Investing within the studying and growth of our staff advantages the person and the College. A wide range of companies, assets and packages encourage a wholesome, productive office. Mount Royal College affords a aggressive complete compensation bundle together with well being and dental advantages, pension, well being and private spending accounts, paid trip, winter vacation closure, private days and a free membership in our totally geared up recreation centre. 

Our campus affords the comfort of a full medical clinic, dentist and pharmacy, in addition to quite a lot of wellness companies reminiscent of physiotherapists and therapeutic massage therapists. Campus Recreation affords many actions, together with private coaching, climbing, aquatics, sports activities and certifications for college kids, staff and the general public.

MRU helps full immunization as the easiest way to guard your self and our campus group and strongly recommends vaccination towards COVID-19.

Wage:        $55,982 – $70,841 every year

Closing Date:  November 27, 2023

A canopy letter and resume needs to be submitted in a single .pdf doc. Please title your .pdf doc as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

All certified candidates are inspired to use; nonetheless, Canadian residents and everlasting residents shall be given precedence.

Current Mount Royal graduates who’re international nationals could also be eligible to work on campus.  Please discuss with the Citizenship and Immigration Canada web site below Put up-Commencement Employment at .

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