Retail Supervisor, Full Time – Guildford T/C in Surrey, British Columbia

About Hole

Hole has at all times been about optimistic American fashion. Beginning with our very first retailer on Ocean Avenue in San Francisco, opened virtually 50 years in the past by Doris and Don Fisher. The thread that’s run by these 5 a long time is the outstanding folks that make up our model – our staff and our clients. People who find themselves rooted within the legacy that makes Hole what it’s, however who’re additionally centered on the longer term. Individuals who need to go away the world higher than they discovered it.

We’ve constructed our model on staying true to our roots whereas at all times being out in entrance of what’s subsequent. If you wish to be a part of an iconic American model, and assist paved the way for the place we’re headed, we’d like to have you ever be part of us.

In regards to the Function

On this position, you’ll help the shop management staff by performing purposeful duties as assigned. You’ll act as a mentor and position mannequin to staff to help service behaviors and the execution of duties in particular areas of experience. You’ll concentrate on main processes and/or areas of the enterprise, executing duties and sustaining productiveness to make sure objectives are met. By means of collaboration along with your management staff, your objective is to show and coach your staff and drive behaviors to ship a best-in-class buyer expertise.

What You will Do

• All leaders are anticipated to turn out to be consultants of the model’s promoting behaviors, main and leveraging these behaviors with each buyer who walks by our doorways and permitting us to offer a distinctive buyer expertise.

• Function a task mannequin to realize priorities in retailer, with the shopper as the first focus

• Help the shop management staff to collaborate successfully with staff and guarantee work duties are accomplished in a well timed and environment friendly method

• Construct and share experience in an assigned specialised purposeful space

• Help completion or work processes earlier than or after the shop closes as wanted inclusive of opening and/or closing the shop

• Hear and ask inquiries to solicit suggestions to grasp wants and supply service

• Deal with distinctive or advanced buyer interactions

Who You Are

• Supplies clear and direct communication of expectations and provides suggestions

• Capacity to make the most of know-how successfully and have interaction with clients and your staff to fulfill objectives

• In a position to successfully lead and encourage others by teaching and mentoring

• Display curiosity and initiative in the direction of steady enchancment and progress

• Analysis course of or transaction move to establish root explanation for errors

Advantages at Hole

• Merchandise low cost for our manufacturers: 50% off regular-priced merchandise at Hole, Banana Republic, Outdated Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Hole, Banana Republic and Outlet.

• Aggressive Paid Time Off plans.*

• Firm match for donations and volunteer time*

• Registered Retirement Financial savings Plan

• Worker inventory buy plan.*

• Medical, dental, imaginative and prescient and life insurance coverage.*

• Digital well being care 24/7*

• Maternity/Parental High Up.*

• See extra of the advantages we provide.

*For eligible staff

Hole Inc. is an equal-opportunity employer and is dedicated to offering a office free from harassment and discrimination. We’re dedicated to recruiting, hiring, coaching and selling certified folks of all backgrounds, and make all employment selections with out regard to any protected standing. We now have obtained quite a few awards for our long-held dedication to equality and can proceed to foster a various and inclusive atmosphere of belonging. In 2022, we have been acknowledged by Forbes as one of many World’s Finest Employers and one of many Finest Employers for Range.

Hourly Vary: $16.00 – $20.00 CAD

Worker pay will range based mostly on components akin to {qualifications}, expertise, talent stage, competencies and work location. We’ll meet minimal wage or minimal of the pay vary (whichever is increased) based mostly on metropolis, county and state necessities.