Regional Manager, Registration Data Quality

Salary

The salary range for this position is CAD $54.16/Hr. – CAD $77.86/Hr.

Summary

Are you a dynamic leader passionate about data quality, health information systems, and making a meaningful impact across multiple health organizations? Join us in a pivotal role that drives the future of patient registration and data standards across British Columbia’s Lower Mainland.

We’re looking for a Regional Manager to lead the planning, design, and implementation of high-performing registration and client scheduling systems across Fraser Health, Providence Health Care, the Provincial Health Services Authority, and Vancouver Coastal Health. Reporting to the Director of Registration & Records Management, you’ll play a strategic leadership role in shaping registration and data quality standards that support exceptional patient, client, and resident experiences.

What You Bring

Education

• Bachelor’s degree in Health Information Management and seven (7) to ten (10) years of recent, related experience in a large multi-site organization and a minimum of three (3) years of experience in operational and/or project management and facilitating and managing consultation processes with a wide range of groups or an equivalent combination of education, training and experience.

Skills and Abilities

• Strong leadership with proven ability to guide, coach, and support teams.

• Skilled in policy development, change management, and influencing organizational practices.

• Knowledge of systems analysis, design, and project management methodologies.

• Effective at managing multiple projects and leading successful implementations.

• Excellent verbal and written communication, including advanced reporting and presentation skills.

• Strong facilitation, problem-solving, planning, and decision-making abilities.

• In-depth understanding of current healthcare issues and trends.

• Able to work independently and collaboratively in a fast-paced environment.

• Proficient in resource management, including budgets and staffing.

• Technically proficient with relevant software and systems.

• Physically capable of carrying out job responsibilities.

What We Offer

• Innovative facilities: Be part of the new St. Paul’s Hospital, opening in 2027, a state-of-the-art facility setting new standards in patient care.
• Competitive compensation: $54.16 – $77.86 CAD per hour
• Collaborative culture: Work in a multidisciplinary environment that values mutual respect, professional growth, and patient-centered care.
• Growth opportunities: Access to extensive opportunities for continued professional development, mentorship, and career advancement within a global leader in research, education, and health care.
• Inclusive and supportive environment: Thrive in an inclusive workplace and culture that embraces diverse perspectives, social justice, and Truth and Reconciliation with Indigenous Peoples.
• Leadership impact: Play a pivotal role in shaping clinical standards, mentoring the next generation of nurses, and improving patient care outcomes.

Your Day to Day:

• Lead Regional Registration Strategy:Directs a cross-organizational team responsible for registration data quality, core standards, education, and continuous business process improvement across multiple health authorities.

• Champion Best Practices & Innovation:Provides strategic registration leadership by staying ahead of industry trends and ensuring new system capabilities are leveraged for organizational benefit.

• Develop & Maintain Standards:Leads creation, documentation, and dissemination of consistent registration and scheduling standards in line with provincial and national guidelines.

• Oversee Training & Education Programs:Designs and manages comprehensive training programs for registration staff, ensuring alignment with standards and ongoing compliance monitoring.

• Drive Data Quality & Compliance:Develops and manages data audit frameworks to ensure the integrity, accuracy, and regulatory compliance of patient registration data.

• Analyze & Improve Operations:Utilizes structured methodologies to analyze workflows and recommend improvements to registration systems and processes across organizations.

• Foster Stakeholder Engagement:Builds strong internal and external partnerships, leading cross-functional collaboration to support system adoption, improvement initiatives, and user satisfaction.

• Manage & Support Staff Performance:Leads recruitment, supervision, coaching, and performance management for staff, including involvement in labour relations, disciplinary actions, and workforce planning.

• Oversee Budget & Resource Planning:Develops and manages operational and capital budgets, resource allocation, and long-term fiscal strategies for the portfolio.

• Represent & Influence Regionally:Acts as an LMHIM representative on committees and in strategic discussions; maintains awareness of industry developments through ongoing professional engagement.

Who We Are:

Providence Health Care is one of Canada’s largest faith-based health care organizations, committed to delivering compassionate, socially just, and innovative health care. Our dedicated team impacts the lives of patients and contributes to research, education, and community well-being. We are also committed to the importance of Reconciliation with Indigenous peoples and are located on the ancestral lands of the Coast Salish Nations, including the Musqueam, Squamish, and Tsleil-Waututh Nations.