Product Manager, Patient Services


Profession Class


Job Description


You’ve labored onerous to turn out to be the skilled you might be right this moment and at the moment are able to take the following step in your profession. How will you place your expertise, expertise and keenness to work towards your objectives? At Amgen, our shared mission—to serve sufferers—drives all that we do. It’s key to our turning into one of many world’s main biotechnology corporations, reaching over 10 million sufferers worldwide. Come do your finest work alongside different progressive, pushed professionals on this significant position.

Product Supervisor, Affected person Providers


What you’ll do

Let’s do that. Let’s change the world. On this very important position you’ll have interaction in scientific alternate with healthcare professionals to speak and advance the scientific platform, as aligned with product objectives.

Amgen has an thrilling alternative for an skilled, energetic & patient-focused Supervisor to hitch our Affected person Providers staff and ship operational excellence of our nationwide affected person entry and help providers.

Inner Candidates are required to have a dialogue with their present supervisor concerning intent to use.

Key accountabilities

Product Supervisor (Victory Program):

  • Present sturdy management, path to develop and implement the strategic and operational path of the PSP program help providers for the portfolio of Oncology merchandise supported by Amgen’s Victory program in collaboration with PSP and Model Groups.
  • Work with PSP Operations Result in critically assess particular brief and long-term strategic alternatives and supply enter into PSP purposeful enterprise plans.
  • Handle working relationships between inner cross-functional companions, together with Subject Gross sales staff and head workplace advertising/medical companions, and exterior collaborators together with the PSP distributors and key therapeutic centres to make sure that PSP plans are carried out, and targets achieved.
  • Prioritize service initiatives introduced ahead by cross-functional companions to align with total PSP targets and compliance pointers.
  • Maintain accountability and accountability for allotted price range and future monetary influence forecasting.
  • Monitor and handle program efficiency utilizing the analytics platform, buyer satisfaction and vendor efficiency and productiveness suggestions in accordance to vendor Providers Agreements. Assist the event of Efficiency dashboards and KPI reviews in collaboration with analytics cross-functional staff members and vendor companions. Handle communications of program efficiency in a well timed method.
  • Generate key enterprise insights and proactive identification of alternatives for enhancements by way of common operational assessments, program exercise information reporting and evaluation.
  • Monitor and preserve a excessive degree of area intelligence and voice of the client understanding to evaluate, interpret and incorporate the wants and requests of assorted companions and consider enterprise alternatives related to altering market and entry dynamics.
  • Guarantee actions are managed inside Amgen compliance coverage and procedures together with High quality, Security and Med Data.


What we anticipate of you

We’re all completely different, but all of us use our distinctive contributions to serve sufferers. The skilled we search is a person with these {qualifications}.

Fundamental {Qualifications}:

Bachelor’s diploma or Grasp’s diploma

Most well-liked {Qualifications}:

  • College diploma in Science/Well being or enterprise
  • 7+ years of pharmaceutical/medical business expertise
  • Affected person help program administration expertise
  • Canadian reimbursement entry data
  • Expertise in Oncology ideally, or Specialty Care
  • Product Administration expertise with biologics/prescribed drugs
  • Bilingual in English/French
  • Demonstrated success and skill to drive affect with companions to align work efforts and obtain outcomes
  • Skill to collaborate and work cross-functionally to drive enterprise ends in a closely matrixed, fast-paced surroundings
  • Venture administration expertise and expertise managing a number of distributors/company companions
  • Forecasting, budgeting and vendor relationship administration expertise
  • Expertise working carefully with area gross sales organizations to make sure area wants are met
  • Sturdy decision-making and outcomes oriented
  • Understands regulatory and authorized necessities pertaining to pharmaceutical advertising
  • Expertise with Veeva System
  • Organized, element oriented with sturdy service-based strategy.
  • Multi-tasking, re-prioritization, and proactive problem-solving talents
  • Sturdy analytical, important considering, inventive problem-solving and communication expertise
  • Extremely proficient with MS Excel, together with pivot tables, features, and macros.
  • Expertise with Home windows primarily based purposes (e.g., WORD, EXCEL, Outlook)


What you possibly can anticipate of us

As we work to develop remedies that maintain others, we additionally work to look after our teammates’ skilled and private progress and well-being.

Along with the bottom wage, Amgen presents aggressive and complete Complete Rewards Plans which can be aligned with native business requirements.

Apply now

for a profession that defies creativeness

Objects in your future are nearer than they seem. Be a part of us.

Amgen is an Equal Alternative employer and can contemplate you with out regard to your race, shade, faith, intercourse, sexual orientation, gender identification, nationwide origin, protected veteran standing, or incapacity standing.

We’ll be sure that people with disabilities are supplied affordable lodging to take part within the job utility or interview course of, to carry out important job features, and to obtain different advantages and privileges of employment. Please contact us to request lodging.


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