Product Guide


Job title:

Product Information



Job description

Your Alternative at ARC’TERYX:

You’re the face of the model on the retail ground, delivering an unforgettable expertise to our visitors. You’re the inspiration behind our model’s evolution, as we proceed to decide to daring targets each in shops and in our communities.

You might be product-obsessed and search any probability to get outdoors to experiment and be taught firsthand how our product performs. You prioritize your reference to nature and rejoice others doing the identical. You authentically share product information with visitors and advocate merchandise primarily based on their pursuits and desires.

You prioritize your personal improvement, personally and professionally, and rejoice the achievements of others. You acknowledge that we create a greater world, collectively. n

As a Product Information at Arc’teryx, here is what you would be doing:

  • Delivering a best-in-class model expertise to our visitors by sharing technical product information and supporting with drawback fixing
  • Constructing a powerful understanding of our merchandise and seamlessly weaving this data into visitor interactions in an genuine manner
  • Championing Arc’teryx as a model ambassador each in-store and locally
  • Growing your passions each out and in of the shop with the help of the staff
  • Supporting in elevating the visitor expertise by working with the shop management staff on tasks and model initiatives
  • Offering suggestions on merchandising and in-store expertise to assist drive gross sales
  • Sustaining an open, collaborative relationship along with your staff and retailer management
  • Supporting with and collaborating in varied retailer duties as assigned by the management staff
  • Answering retailer telephones and responding to voicemails and retailer emails; from time to time, this might embody responding on the Epicenter social media channels
  • Using the Level-of-Sale system to precisely and effectively course of visitor transactions, together with warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking bins for stock as required (bins can weigh 5 – 30 lbs)

Are you our subsequent Product Information?

  • You might be enthusiastic about delivering distinctive customer support
  • You like to have enjoyable at work, and maintain your self accountable to what’s required of you
  • You might be self-motivated, and luxuriate in drawback fixing
  • You stay extremely versatile and adaptable when confronted with ambiguity
  • You successfully steadiness autonomy and collaboration
  • You encourage breakthrough pondering and steady enchancment
  • You search the very best (generally not the best) options, with an unwavering dedication to do what is true
  • Your ardour on your work is paralleled by your ardour for getting outdoors and residing it


  • All workers are anticipated to be obtainable to work “Black Friday” (the day after US Thanksgiving) and from the second week of December till the top of the vacation season, to be outlined every year primarily based partially on the time interval visitors are permitted to return vacation merchandise, on an annual foundation.
  • You might be totally accountable for and oversee the execution of all deliverables on the Product Information Position and Tasks doc
  • Underneath the course of the Retailer Leads, Retailer Supervisor and Assistant Supervisor, you carry out/full different further tasks, duties, and assignments as required and/or by request

Availability Necessities:

  • You can be found for at least one open, one shut and one weekend shift every week
  • Your availability should mirror the wants of the enterprise, which can change occasionally on the discretion of the Retailer Supervisor
  • Full Time – 30- 40 hours per week (5 days per week)
  • Half Time – 10- 30 hours per week (2-4 days per week)


$20.30 – $24 an hour

An affordable estimate of the pay vary is CAD$20.30 – CAD$ on the time of this posting. Inside the vary, particular person pay is decided by components resembling job-related expertise, related expertise, schooling and/or coaching.

Please be aware that the vary particulars above mirror the bottom pay solely and doesn’t embody our aggressive bonus program and advantages that we provide. n





Equal Alternative

Arc’teryx is dedicated to actively creating and fostering a tradition of inclusivity the place voices are heard, individuals are seen, and values are revered. We care in regards to the uniqueness of our candidates, workers, and visitors, and we accomplish that in a secure area fueled by curiosity and acceptance.

Creating an inclusive office is linked to our core worth Do Proper whereas additionally having the additional advantage of serving to make our enterprise higher. We imagine inclusion helps us to create a more healthy, happier office, drive creativity and innovation, and mirror the communities the place we function.

All candidates, workers, and visitors can anticipate equality of alternative and honest remedy in alignment with our values.

Design your Function. Stay our Values.

DISRUPTIVE EVOLUTION. Design your future by problem, experimentation, and inspiration.

COMMIT. Set and ship on daring targets as we collectively elevate the bar.

LIVE IT. Deepen your connection to nature and stay your most purposeful life.

LEAVE IT BETTER. Create a greater world, collectively.

Anticipated wage


Toronto, ON

Job date

Thu, 07 Mar 2024 04:15:44 GMT

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