Pharmacist, Patient Contact Centre

Shoppers Drug Mart

Referred candidates should not apply on to this position. All referred candidates should use their distinctive referral hyperlink generated when they’re referred by an current colleague.


1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Customers Drug Mart, we’re innovating well being and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our prospects in new methods daily.

With greater than 1,300 regionally owned and operated shops from coast to coast, the Customers Drug Mart community is greater than an excellent place to buy, it’s an excellent place to work. We’re dedicated to constructing our proficient staff who champion collaboration, kindness and inclusivity. Be a part of our staff, and assist acknowledge a wholesome future in your profession and for all Canadians.

Why this position is vital?

Job Description

Primary Perform: 

The Central Pharmacy Providers (CPS) Pharmacist will make the most of their skilled abilities and communication talents in help of a number of packages. 

Nature and Scope: 

In help of program operations, the Pharmacist shall be required to work individually or in a staff setting. Most packages would require supporting retail pharmacies with workflow, or communication with sufferers and suppliers, and require strict adherence to program customary working procedures. 

What you’ll do: 

  • Efficiently full all required program coaching and testing 
  • Convey a constructive firm picture when speaking with sufferers, suppliers or pharmacies and inside the office always 
  • Help retail pharmacies with workflow together with information and medical verification of prescriptions 
  • Seek the advice of with sufferers concerning drug remedy, serving to to supply medicine data and resolve drug remedy issues via varied communication modalities together with chat and cellphone 
  • Knowledge entry of medical and non-clinical data into utility databases 
  • Achievement of particular high quality targets associated to adherence to straightforward working procedures 
  • Present management and help to staff members and guarantee adherence to program procedures and compliance with all authorized necessities and requirements of pharmacy follow 
  • Present ongoing suggestions to administration concerning program operations and potential enhancements to high quality, effectivity, and general program efficiency 
  • Maintains affected person confidentiality in all interactions together with dealing with of prescriptions, quantity of voice, shredding of paperwork, and the attainment of affected person consent 
  • Observe inside authorized necessities and moral rules, and exhibit skilled integrity and performing to uphold skilled customary of follow 
  • Carry out extra duties together with supporting extra CPS packages, similar to central fill packages CPAK and Vial, primarily based on workload and enterprise wants 

What you will want: 

  • Insured and at the moment licensed with the Ontario Faculty of Pharmacist (Half A), in good standing 
  • Expertise with HealthWATCH system 
  • Distinctive written communication abilities and verbal abilities 
  • Sturdy high quality orientation, consideration to element, and the flexibility to study and cling to compliance/audit necessities 
  • Proficient in information entry, and using Home windows-based packages 
  • Maintains excessive moral requirements 
  • Dedication to offering distinctive customer support 
  • Certified to counsel sufferers verbally and written in English; Bilingual (English and French) is most popular 
  • Minimal of two years of expertise as licensed, working towards pharmacist is most popular 
  • Versatile to work a wide range of shifts together with nights and weekends 

Why work at Customers Drug Mart?

Appearing as consultants, supporting inner prospects and the Affiliate-Homeowners, you’re going to get expertise distinctive to the retail trade whereas working for an award-winning nationwide model. Profit from a purchase order low cost program, aggressive pay and on-line studying via Academy.

Take possession of your work and discover extra methods to care about your work, co-workers, prospects and neighborhood.

How You’ll Succeed:

At Customers Drug Mart Inc., we search nice folks to repeatedly strengthen our tradition. We imagine nice folks mannequin our values, are genuine, construct belief and make connections. 

If that sounds such as you, and you might be open-minded, responsive to alter and as much as the challenges offered in a fast-paced retail setting, apply right now. 

Employment Kind:

Full time

Kind of Function:


Customers Drug Mart Inc. acknowledges Canada’s variety as a supply of nationwide pleasure and energy. We have now made it a precedence to mirror our nation’s evolving variety within the merchandise we promote, the folks we rent, and the tradition we create in our group. Lodging is obtainable upon request for candidates with disabilities within the recruitment and evaluation course of and when employed.

As well as, we imagine that compliance with legal guidelines is about doing the proper factor. Upholding the regulation is a part of our Code of Conduct – it reinforces what our prospects and stakeholders anticipate of us.

Please Be aware: You probably have Worker Self Service (ESS) on Workday, apply to this job by way of the Workday utility.

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