Payroll Operations Support Specialist

University of British Columbia

Employees – Union

Job Class
CUPE 2950

Job Profile
CUPE 2950 Salaried – Senior Monetary Spec 1a (Gr9)

Job Title
Payroll Operations Help Specialist

Payroll Operations Pod 1 Payroll Monetary Operations VP Finance and Operations

Compensation Vary
$4,815.00 – $5,371.00 CAD Month-to-month

Posting Finish Date
December 11, 2023

Be aware: Purposes might be accepted till 11:59 PM on the day previous to the Posting Finish Date above.

Job Finish Date

At UBC, we imagine that attracting and sustaining a various workforce is essential to the profitable pursuit of excellence in analysis, innovation, and studying for all school, employees and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy range to UBC as a office, and creates the mandatory situations for a rewarding profession. 

Job Abstract

The Payroll Operations Help Specialist supplies robust customer support and payroll experience to the Payroll Group on behalf of Monetary Operations.  This function contributes to the Payroll group by offering help and drawback decision whereas guaranteeing that customer support ranges are met always.
Organizational Standing
Experiences to the Payroll Group Lead and Supervisor, Operations and Management.  Interacts straight with Monetary Operations Stakeholders, Payroll Group Leads, and different UBC purchasers.
Work Carried out

Main Duties

-Administers payroll, coordinates work processes, establishes work schedules and priorities to resolves advanced points.

-Entrance-line liaison for numerous employees on campus to resolve technical issues, lacking studies, standing of transactions, and many others.

-Ensures group compliance to requirements based mostly on established insurance policies and procedures by monitoring and evaluating the standard of service offered, figuring out areas of enchancment, following up, coaching and training employees.

– Gives help for the Payroll and Advantages module, insurance policies and course of inquiries; consists of troubleshooting and resolving ServiceNow tickets and Workday Notifications to supply Payroll Consultant help.

-Analyzes incidents and supplies suggestions for enterprise course of and system enhancements to cut back payroll person issues and to enhance information.

– Escalates extremely advanced points to Group Leads or Supervisor, Payroll Operations & Management.
– Develops and maintains enterprise course of documentation
– Assists within the manufacturing of tax types (T4A and T4A’s) as a part of the calendar year-end necessities
– Distribute output similar to studies, and many others. to acceptable recipients; keep accuracy of distributions lists for confidential reporting distribution in adherence with present Privateness Legal guidelines
– Liable for guaranteeing communication to acceptable teams advising of important dates reflecting system occasions, down-time, deadlines and scheduled deadlines to make sure correct processing of data
– Preserve customary working procedures of all Workday payroll processes.

– Present suggestions for effectivity features in present processes and work with members of the group to implement adjustments.
– Perform different associated duties and assignments as directed by Reporting Supervisor.
Different Necessities
– Required to work sure evenings, weekends and holidays on account of strict deadlines and course of restrictions.
Consequence of Error/Judgement
The place is accountable for guaranteeing most accuracy, effectivity and reliability of enter and output information for Workday Payroll Module.  Lack of information, scheduling errors, and missed cut-offs will end in incomplete or incorrect worker funds, potential underneath or over remitted taxes, inaccurate monetary and finances reporting, a few of which can end in UBC being topic to grievances, penalties or fines. It might additionally trigger departments to make incorrect assumptions concerning their monetary standing, internally and externally, in addition to have an effect on budgets.

The place requires the power to establish and execute course of enhancements and a expertise for folks improvement.  The place will assume accountability for the teaching, mentoring and improvement of a group of as much as 6 employees along with implementing course of enhancements and effectivity.
Workers not being paid or being paid late leading to lack of worker loyalty, grievances, and in the end worker turnover with the College.
Supervision Acquired
Works with minimal supervision, however underneath administrative route and strict deadlines.
Supervision Given
Gives technical route to Monetary Operations concerning payroll and profit features and workflow.  Serves as some extent of contact for group members. Coordinates and communicates with the Payroll Group Leads function to make sure course of completion, assembly of deadlines and work protection.  Adopts a training and mentoring strategy and develops group abilities to foster a cooperative and respectful working surroundings
Minimal {Qualifications}
Highschool commencement, plus Diploma in Accounting or Payroll CPA Stage 2, plus 4 years of associated expertise, or an equal mixture of training and associated expertise.
– Willingness to respect numerous views, together with views in battle with one’s personal
– Demonstrates a dedication to enhancing one’s personal consciousness, data, and abilities associated to fairness, range, and inclusion
Most popular {Qualifications}

Highschool commencement, plus a two-year post-secondary diploma in accounting, finance or enterprise.  Three years of associated expertise or an equal mixture of training and expertise. Payroll Compliance Certification PCP required.  Licensed Payroll Supervisor CPM Certification most well-liked. Aptitude for understanding of accounting, finance and enterprise features required.  Experience with computer systems and the power to grasp Workday programs, advanced materials similar to coaching manuals and enterprise course of paperwork.  Wonderful organizational abilities, consideration to element, and talent to multi-task and prioritize work. Means to resolve advanced issues and advocate options, take initiative and work underneath strain of deadlines. Means to work independently with minimal supervision and inside a group surroundings. Wonderful studying, comprehension, and communication abilities oral & written and interpersonal abilities, together with an answer targeted angle coupled with a give attention to delivering a excessive degree of customer support to all stakeholders. Means to work as a group participant in addition to a person contributor. Confirmed capability to adapt and to work successfully in a dynamic and quickly evolving surroundings underneath

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