Payroll Operations Support Specialist

University of British Columbia

Employees – Union

Job Class
CUPE 2950

Job Profile
CUPE 2950 Salaried – Senior Monetary Spec 1a (Gr9)

Job Title
Payroll Operations Assist Specialist

Payroll Operations Pod 1 Payroll Monetary Operations VP Finance and Operations

Compensation Vary
$4,815.00 – $5,371.00 CAD Month-to-month

Posting Finish Date
December 11, 2023

Notice: Functions will likely be accepted till 11:59 PM on the day previous to the Posting Finish Date above.

Job Finish Date

At UBC, we consider that attracting and sustaining a various workforce is essential to the profitable pursuit of excellence in analysis, innovation, and studying for all school, workers and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy variety to UBC as a office, and creates the required circumstances for a rewarding profession. 

Job Abstract

The Payroll Operations Assist Specialist gives robust customer support and payroll experience to the Payroll Group on behalf of Monetary Operations.  This function contributes to the Payroll workforce by offering assist and downside decision whereas guaranteeing that customer support ranges are met always.
Organizational Standing
Reviews to the Payroll Crew Lead and Supervisor, Operations and Management.  Interacts straight with Monetary Operations Stakeholders, Payroll Crew Leads, and different UBC purchasers.
Work Carried out

Major Obligations

-Administers payroll, coordinates work processes, establishes work schedules and priorities to resolves advanced points.

-Entrance-line liaison for numerous workers on campus to unravel technical issues, lacking stories, standing of transactions, and so forth.

-Ensures workforce compliance to requirements primarily based on established insurance policies and procedures by monitoring and evaluating the standard of service supplied, figuring out areas of enchancment, following up, coaching and training workers.

– Gives assist for the Payroll and Advantages module, insurance policies and course of inquiries; contains troubleshooting and resolving ServiceNow tickets and Workday Notifications to supply Payroll Consultant assist.

-Analyzes incidents and gives suggestions for enterprise course of and system enhancements to cut back payroll consumer issues and to enhance information.

– Escalates extremely advanced points to Crew Leads or Supervisor, Payroll Operations & Management.
– Develops and maintains enterprise course of documentation
– Assists within the manufacturing of tax types (T4A and T4A’s) as a part of the calendar year-end necessities
– Distribute output comparable to stories, and so forth. to acceptable recipients; preserve accuracy of distributions lists for confidential reporting distribution in adherence with present Privateness Legal guidelines
– Accountable for guaranteeing communication to acceptable teams advising of vital dates reflecting system occasions, down-time, deadlines and scheduled deadlines to make sure correct processing of knowledge
– Preserve customary working procedures of all Workday payroll processes.

– Present suggestions for effectivity good points in present processes and work with members of the neighborhood to implement adjustments.
– Perform different associated duties and assignments as directed by Reporting Supervisor.
Different Necessities
– Required to work sure evenings, weekends and holidays because of strict deadlines and course of restrictions.
Consequence of Error/Judgement
The place is accountable for guaranteeing most accuracy, effectivity and reliability of enter and output information for Workday Payroll Module.  Lack of information, scheduling errors, and missed cut-offs will lead to incomplete or incorrect worker funds, potential below or over remitted taxes, inaccurate monetary and funds reporting, a few of which can lead to UBC being topic to grievances, penalties or fines. It might additionally trigger departments to make incorrect assumptions concerning their monetary standing, internally and externally, in addition to have an effect on budgets.

The place requires the power to establish and execute course of enhancements and a expertise for folks improvement.  The place will assume duty for the teaching, mentoring and improvement of a workforce of as much as 6 workers along with implementing course of enhancements and effectivity.
Staff not being paid or being paid late leading to lack of worker loyalty, grievances, and in the end worker turnover with the College.
Supervision Acquired
Works with minimal supervision, however below administrative route and strict deadlines.
Supervision Given
Gives technical route to Monetary Operations concerning payroll and profit capabilities and workflow.  Serves as some extent of contact for workforce members. Coordinates and communicates with the Payroll Crew Leads function to make sure course of completion, assembly of deadlines and work protection.  Adopts a training and mentoring strategy and develops workforce expertise to foster a cooperative and respectful working surroundings
Minimal {Qualifications}
Highschool commencement, plus Diploma in Accounting or Payroll CPA Stage 2, plus 4 years of associated expertise, or an equal mixture of training and associated expertise.
– Willingness to respect various views, together with views in battle with one’s personal
– Demonstrates a dedication to enhancing one’s personal consciousness, data, and expertise associated to fairness, variety, and inclusion
Most popular {Qualifications}

Highschool commencement, plus a two-year post-secondary diploma in accounting, finance or enterprise.  Three years of associated expertise or an equal mixture of training and expertise. Payroll Compliance Certification PCP required.  Licensed Payroll Supervisor CPM Certification most popular. Aptitude for understanding of accounting, finance and enterprise capabilities required.  Experience with computer systems and the power to know Workday techniques, advanced materials comparable to coaching manuals and enterprise course of paperwork.  Glorious organizational expertise, consideration to element, and skill to multi-task and prioritize work. Capability to unravel advanced issues and suggest options, take initiative and work below strain of deadlines. Capability to work independently with minimal supervision and inside a workforce surroundings. Glorious studying, comprehension, and communication expertise oral & written and interpersonal expertise, together with an answer centered angle coupled with a concentrate on delivering a excessive stage of customer support to all stakeholders. Capability to work as a workforce participant in addition to a person contributor. Confirmed skill to adapt and to work successfully in a dynamic and quickly evolving surroundings below

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