Fedex Ground
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Place Title: Operations Admin I
Job Abstract
Liable for performing the clerical and administrative features for all or any hub and station operational areas, together with linehaul, data administration, high quality assurance and customer support. Tends to broken and incorrectly addressed packages in a well timed method to optimize supply time. Serves as a buyer’s first line of contact for quite a lot of points.
Important Capabilities
• Gives clerical help to varied administration and operational features, together with, however not restricted to, photocopying, submitting, faxing, emailing and answering phone • Opinions, researches and/or enters knowledge in numerous methods to help respective useful space • Compiles knowledge and gives numerous common and adhoc reviews to administration for evaluation and dedication • Serves as frontline customer support to obtain, remedy and/or escalate buyer inquiries and points • Assists administration with Enterprise Management Self Evaluation (BCSA) audit exercise by retrieving knowledge and/or recordsdata for evaluation • Liable for data administration duties reminiscent of upkeep, destruction and stock Along with the above important features, the next useful space assignments have further important features as famous under: Further High quality Assurance/Loss Prevention important features: • Helps potential for well timed supply and mitigates loss and harm by performing tackle searches/corrections by means of numerous sources and making certain packages are in good situation for the client • Prioritizes workflow to maximise the variety of packages that may be resolved and despatched out for supply in the identical day • Ensures all packages obtain acceptable scan statuses. Inspects and handles hazardous materials damages as per coverage. Ensures all free product is accounted for as per firm coverage • Researches lacking packages to know the basis reason behind scanning failures and compiles data on disputed deliveries for administration evaluation • Opinions and developments loss and broken claims filed to determine improperly charged claims and brings to the eye of administration Further Linehaul important features: • Opinions and enters all Unbiased Contractor (IC) settlement data into acceptable system to make sure correct funds. Enters settlement changes as directed by supervisor • Compiles required documentation to ascertain and keep Division of Transportation (DOT)-required recordsdata. Verifies well timed log entry into system • Enters all particular person automobile mileage file data into the system and works with ICs and Linehaul workers to rectify any points • Tracks quite a lot of metrics, together with the IC cost again program, complaints and upkeep compliance and prepares weekly reviews for administration evaluation • Serves as preliminary contact to obtain IC inquiries or points referring to settlement, uniforms, decals, and many others., to path to administration for acceptable decision
Minimal Schooling
• Excessive Faculty Diploma or GED required
Minimal Expertise
• Earlier clerical or customer support expertise most well-liked
Required Abilities, Skills and / or Licensure
• Common enterprise expertise reminiscent of typing; knowledge entry and evaluation; and use of telephone, copier, and fax • Software program expertise, together with use of Microsoft Workplace software program and web-based purposes • Customer support expertise essential to successfully and professionally reply to requests • Time administration, organizational and multi-tasking expertise essential to work in a fast-paced setting, dealing with numerous duties and altering priorities, whereas sustaining a excessive consideration to element and accuracy to realize each day assignments and objectives
Handle: 5600 Roscon Industrial Dr
Metropolis: Tecumseh
State: Ontario
Zip Code: N0R 1L0
Domicile Location: FXG-CAN/CAN/Q6149/Windsor
Auto req ID: 406139BR
Place Kind: Half time
Worker Kind: Non-Exempt
Different Job Description Data
Tuesday – Saturday :
5 am – 10:00 am
The job stage of the candidate will depend on the candidate assembly the minimal necessities of the place.
EEO Assertion: FedEx Floor is an equal alternative employer
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